statuses.online

Live status / Other services

Agero has planned maintenance in progress.

Agero has planned maintenance in progress according to its official source.

Signal updated 2d ago · Sep 15, 2026, 3:00 PM UTC

MaintenanceOfficial signal: none

Current incident · started Nov 19, 2025, 10:29 PM UTC

Agero Maintenance - Swoop Roadside Platform - Disaster Recovery Failback in Production

On Friday, Nov 21, 2025 at 1:00am EST, Swoop engineers will conduct a disaster recovery failback exercise on the Swoop Roadside platform in the production environment. Maintenance Duration 45m Impacted Services During this maintenance the Swoop platform will be unavailable. This includes the following services • ClientAPI • ProviderAPI • Swoop Web • Swoop Mobile • RSAHelp • VIVR Support Alternative During this maintenance, customers can still call into the Agero contact center to receive service. Additionally, If your integration with ClientAPI is returning a 503 error and you are unable to submit jobs digitally, the customer should be presented with your toll-free dial-in number (TFN) to contact Agero agents directly.

Affected surface

Components

25 components
Accident Management APIsOfficial componentOperational
RSAHelp.comOfficial componentOperational
www.agero.comOfficial componentOperational
Auto DispatchOfficial componentOperational
TouchlessOfficial componentOperational
C1 Conversations (agent chat)Official componentOperational
Mobile Web Visual Transfer - ETAOfficial componentOperational
Agero DashboardOfficial componentOperational
Case PlatformOfficial componentOperational
Speech IVR Flow Dead AirOfficial componentOperational
Integration ServicesOfficial componentOperational
AM DashboardOfficial componentOperational
Swoop Staging - North AmericaOfficial componentOperational
Visual IVR OnlineOfficial componentOperational
Agero RiderOfficial componentOperational
Agero SupportOfficial componentOperational
Agero UniversityOfficial componentOperational
RSA APIOfficial componentOperational
Star2Official componentOperational
Mobile Web Visual Transfer - High VolumeOfficial componentOperational
NICEOfficial componentOperational
Speech IVR OnlineOfficial componentOperational
Voice ServicesOfficial componentOperational
SFTP ServiceOfficial componentOperational
Swoop Production - North AmericaOfficial componentOperational

0 of 25 affected

Official incident text

On Friday, Nov 21, 2025 at 1:00am EST, Swoop engineers will conduct a disaster recovery failback exercise on the Swoop Roadside platform in the production environment. Maintenance Duration 45m Impacted Services During this maintenance the Swoop platform will be unavailable. This includes the following services • ClientAPI • ProviderAPI • Swoop Web • Swoop Mobile • RSAHelp • VIVR Support Alternative During this maintenance, customers can still call into the Agero contact center to receive service. Additionally, If your integration with ClientAPI is returning a 503 error and you are unable to submit jobs digitally, the customer should be presented with your toll-free dial-in number (TFN) to contact Agero agents directly.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

01 updates
  1. Maintenance Scheduled

    On Friday, Nov 21, 2025 at 1:00am EST, Swoop engineers will conduct a disaster recovery failback exercise on the Swoop Roadside platform in the production environment. Maintenance Duration 45m Impacted Services During this maintenance the Swoop platform will be unavailable. This includes the following services • ClientAPI • ProviderAPI • Swoop Web • Swoop Mobile • RSAHelp • VIVR Support Alternative During this maintenance, customers can still call into the Agero contact center to receive service. Additionally, If your integration with ClientAPI is returning a 503 error and you are unable to submit jobs digitally, the customer should be presented with your toll-free dial-in number (TFN) to contact Agero agents directly.