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Aircall has planned maintenance in progress.

Aircall has planned maintenance in progress according to its official source.

Signal updated 1d ago · Sep 16, 2026, 9:00 PM UTC

MaintenanceOfficial signal: none

Current incident · started Sep 16, 2026, 1:32 PM UTC

Aircall Scheduled Maintenance — Friday, September 18th 2026

Aircall has a scheduled maintenance window on Friday, September 18th 2026, starting at 05:00 UTC. During this window and for a few seconds, a small number of users may briefly see a different version of a feature that's currently being gradually rolled out or tested. This resolves automatically and does not affect core account or calling functionality The maintenance will be carried out with the following schedule: 05:00AM – 05:30AM UTC 03:00PM – 03:30PM Sydney (AEDT) 06:00AM – 06:30AM London (GMT) 01:00AM – 01:30AM New York (EDT)

Affected surface

Components

51 components
Aircall WebsiteWebsites / Aircall WebsiteOperational
API & WebhooksIntegrations & APIs / API & WebhooksOperational
Inbound CallsVoice — Calling / Inbound CallsOperational
Inbound Messaging (SMS/MMS)Messaging / Inbound Messaging (SMS/MMS)Operational
Aircall Apps5 componentsOperational
Conversation CenterAircall Dashboard / Conversation CenterOperational
LoginAuthentication / LoginOperational
AI Voice Agent (AIVA) — InboundAI Agents / AI Voice Agent (AIVA) — InboundOperational
Transcription & Conversation InsightsAI Assist / Transcription & Conversation InsightsOperational
Aircall Workspace (Web)Aircall Apps / Aircall Workspace (Web)Operational
Outbound CallsVoice — Calling / Outbound CallsOperational
Aircall Workspace (Desktop)Aircall Apps / Aircall Workspace (Desktop)Operational
AnalyticsAircall Dashboard / AnalyticsOperational
Voice — Calling6 componentsOperational
Outbound Messaging (SMS/MMS)Messaging / Outbound Messaging (SMS/MMS)Operational
Integration MarketplaceIntegrations & APIs / Integration MarketplaceOperational
Aircall Support Portal (Help Center)Websites / Aircall Support Portal (Help Center)Operational
AI Voice Agent (AIVA) — OutboundAI Agents / AI Voice Agent (AIVA) — OutboundOperational
Real-time Agent Assistance (Live prompts, Playbooks and Transcription)AI Assist / Real-time Agent Assistance (Live prompts, Playbooks and Transcription)Operational
Aircall Mobile App (iOS)Aircall Apps / Aircall Mobile App (iOS)Operational
Call Routing & IVRVoice — Calling / Call Routing & IVROperational
Live MonitoringAircall Dashboard / Live MonitoringOperational
CTI & Click to CallIntegrations & APIs / CTI & Click to CallOperational
Single Sign On (SSO)Authentication / Single Sign On (SSO)Operational
WhatsApp in AircallMessaging / WhatsApp in AircallOperational
Aircall Status PageWebsites / Aircall Status PageOperational
Messaging3 componentsOperational
AI Call ScoringAI Assist / AI Call ScoringOperational
AI Messaging AgentAI Agents / AI Messaging AgentOperational
Numbers Management (Purchase, Porting, Compliance)Aircall Dashboard / Numbers Management (Purchase, Porting, Compliance)Operational
Call Recording & VoicemailVoice — Calling / Call Recording & VoicemailOperational
Hubspot IntegrationIntegrations & APIs / Hubspot IntegrationOperational
Aircall Developer PortalWebsites / Aircall Developer PortalOperational
AI Assist4 componentsOperational
Workflow Automation (API, CRM, Emails)AI Assist / Workflow Automation (API, CRM, Emails)Operational
Aircall Mobile App (Android)Aircall Apps / Aircall Mobile App (Android)Operational
Users & TeamsAircall Dashboard / Users & TeamsOperational
Salesforce IntegrationIntegrations & APIs / Salesforce IntegrationOperational
AI Agents3 componentsOperational
Power DialerVoice — Calling / Power DialerOperational
Aircall Chrome ExtensionAircall Apps / Aircall Chrome ExtensionOperational
Aircall Dashboard8 componentsOperational
Zendesk IntegrationIntegrations & APIs / Zendesk IntegrationOperational
Call Settings & Call Flow EditorAircall Dashboard / Call Settings & Call Flow EditorOperational
eSIMVoice — Calling / eSIMOperational
My Company (Account Management)Aircall Dashboard / My Company (Account Management)Operational
Authentication2 componentsOperational
Other IntegrationsIntegrations & APIs / Other IntegrationsOperational
Integrations & APIs7 componentsOperational
Outbound CampaignsAircall Dashboard / Outbound CampaignsOperational
Websites4 componentsOperational

0 of 42 affected

Official incident text

Aircall has a scheduled maintenance window on Friday, September 18th 2026, starting at 05:00 UTC. During this window and for a few seconds, a small number of users may briefly see a different version of a feature that's currently being gradually rolled out or tested. This resolves automatically and does not affect core account or calling functionality The maintenance will be carried out with the following schedule: 05:00AM – 05:30AM UTC 03:00PM – 03:30PM Sydney (AEDT) 06:00AM – 06:30AM London (GMT) 01:00AM – 01:30AM New York (EDT)

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

01 updates
  1. Scheduled

    Aircall has a scheduled maintenance window on Friday, September 18th 2026, starting at 05:00 UTC. During this window and for a few seconds, a small number of users may briefly see a different version of a feature that's currently being gradually rolled out or tested. This resolves automatically and does not affect core account or calling functionality The maintenance will be carried out with the following schedule: 05:00AM – 05:30AM UTC 03:00PM – 03:30PM Sydney (AEDT) 06:00AM – 06:30AM London (GMT) 01:00AM – 01:30AM New York (EDT)