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Authy has a partial disruption.

Authy has a partial disruption affecting DEVELOPER TOOLS and CARRIER NETWORK.

Signal updated 19m ago · Sep 17, 2026, 9:15 PM UTC

DegradedOfficial signal: minor

Current incident · started Sep 8, 2026, 10:16 AM UTC

Mexico SMS Carrier Partner Maintenance

<p>Our SMS carrier partner in Mexico is conducting a planned maintenance from 17 September 2026 at 20:00 PDT until 18 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.</p>

Affected surface

Components

35 components
PROGRAMMABLE MESSAGINGOfficial componentOperational
PROGRAMMABLE VOICE US1Official componentOperational
PROGRAMMABLE VOICE AU1Official componentOperational
PROGRAMMABLE VOICE IE1Official componentOperational
ACCOUNT SECURITYOfficial componentOperational
ELASTIC SIP TRUNKING US1Official componentOperational
ELASTIC SIP TRUNKING AU1Official componentOperational
ELASTIC SIP TRUNKING IE1Official componentOperational
TaskRouterOfficial componentOperational
FLEXOfficial componentOperational
CONVERSATIONSOfficial componentOperational
TWILIO EMAILOfficial componentOperational
INTERCONNECTOfficial componentOperational
PHONE NUMBERSOfficial componentOperational
PROGRAMMABLE CHATOfficial componentOperational
PROGRAMMABLE VIDEOOfficial componentOperational
PROXYOfficial componentOperational
SERVERLESSOfficial componentOperational
DEVELOPER TOOLSOfficial componentDegraded
TWILIO PLATFORMOfficial componentOperational
CARRIER NETWORKOfficial componentDegraded
FRONTLINEOfficial componentOperational
Sender IDOfficial componentOperational
ZIPWHIP MESSAGINGOfficial componentOperational
ZIPWHIP TOOLSOfficial componentOperational
SendGrid Mail SendingOfficial componentOperational
SendGrid Marketing CampaignsOfficial componentOperational
SendGrid WebhooksOfficial componentOperational
SendGrid APIOfficial componentOperational
SendGrid WebsiteOfficial componentOperational
SendGrid StatisticsOfficial componentOperational
SendGrid Email ActivityOfficial componentOperational
SendGrid PartnersOfficial componentOperational
SendGrid BillingOfficial componentOperational
SendGrid Legacy Marketing CampaignsOfficial componentOperational

2 of 35 affected

Official incident text

<p>Our SMS carrier partner in Mexico is conducting a planned maintenance from 17 September 2026 at 20:00 PDT until 18 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.</p>

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

50 updates
  1. Scheduled

    Twilio is performing planned maintenance on the Knowledge Bases service on 22 September 2026 from 17:00 PDT until 19:00 PDT. During the maintenance window, Knowledge Bases cannot be created, updated, or deleted. These requests will return an HTTP 503 response. Existing Knowledge Bases remain fully available for search and retrieval, and Knowledge Source operations are not affected. Impacted operations: POST /v2/ControlPlane/KnowledgeBases, PATCH/v2/ControlPlane/KnowledgeBases/{kbId} and DELETE/v2/ControlPlane/KnowledgeBases/{kbId} This applies to all customers in all regions. Customers who need to create, update, or delete a Knowledge Base should complete those changes before 17:00 PDT, or wait until after the window closes. Write access is restored automatically when maintenance completes; no customer action is required.

  2. Scheduled

    <p>Our carrier partner Three United Kingdom is conducting a planned maintenance from 23 September 2026 at 21:00 PDT until 23 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.</p> <p>Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth</p>

  3. Investigating

    We are experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. Investigating

    We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. Scheduled

    <p>The T-Mobile network in the United States is conducting a planned maintenance from 21 September 2026 at 19:00 PDT until 22 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.</p>

  6. Scheduled

    <p>The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2026 at 19:00 PDT until 23 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.</p>

  7. Scheduled

    <p>Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 September 2026 at 14:00 PDT until 21 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.</p> <p>Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes</p>

  8. Investigating

    We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  9. Scheduled

    <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.</p>

  10. Investigating

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  11. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  12. Identified

    Twilio customers may be experiencing MMS delivery delays from a Subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  13. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  14. Investigating

    We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  15. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  16. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  17. Identified

    Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  18. Investigating

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  19. Identified

    Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

  20. Investigating

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  21. Scheduled

    Please be informed that from September 17 to September 20, 2026, there may be temporary restrictions on messaging aimed at election campaigning during this period. We kindly ask for your cooperation and understanding in adhering to these regulations.

  22. Investigating

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  23. Identified

    Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

  24. Scheduled

    <p>Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 20:00 PDT until 22 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.</p>

  25. Monitoring

    We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  26. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  27. Investigating

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  28. Monitoring

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  29. Investigating

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  30. Monitoring

    We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  31. Resolved

    The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

  32. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  33. Monitoring

    We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  34. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  35. Investigating

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  36. Identified

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  37. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  38. Scheduled

    In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 5PM PT. During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of <10s. Thank you for your patience through this maintenance.

  39. Identified

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  40. Resolved

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally.

  41. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  42. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  43. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  44. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  45. Resolved

    The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.

  46. Resolved

    Incident related to the Twilio Console users having degraded experience while creating/viewing Restricted API Keys and Oauth Applicationhas been resolved and it is operating normally at this time.

  47. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  48. Completed

    The scheduled maintenance has been completed.

  49. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  50. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.