statuses.online

Live status / Other services

Carestream Dental has a partial disruption.

Carestream Dental has a partial disruption affecting CS Connect and Quick Connect.

Signal updated 1d ago · Sep 16, 2026, 7:55 PM UTC

DegradedOfficial signal: minor

Current incident · started May 20, 2026, 3:43 PM UTC

Issue with Patient Payment Link in Automated Statements

Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

Affected surface

Components

41 components
eServices11 componentsOperational
Insurance ClaimseServices / Insurance ClaimsOperational
Imaging and Case Collaboration (ICC)Imaging Applications / Imaging and Case Collaboration (ICC)Operational
Sensei Cloud - USSensei Platform / Sensei Cloud - USOperational
CS ActivationLicensing and General Services / CS ActivationOperational
WinOMS HostedHosted Practice Management and Imaging / WinOMS HostedOperational
Insurance VerificationseServices / Insurance VerificationsOperational
CS Connect and Quick ConnectImaging Applications / CS Connect and Quick ConnectDegraded
Sensei Platform6 componentsOperational
Sensei Cloud - UKSensei Platform / Sensei Cloud - UKOperational
OrthoTrac HostedHosted Practice Management and Imaging / OrthoTrac HostedOperational
Electronic Remittance AdviceeServices / Electronic Remittance AdviceOperational
Hosted Practice Management and Imaging8 componentsOperational
CS UpstreamImaging Applications / CS UpstreamOperational
Sensei Gateway APISensei Platform / Sensei Gateway APIOperational
SoftDent HostedHosted Practice Management and Imaging / SoftDent HostedOperational
Imaging Applications6 componentsPartial disruption
Automated StatementseServices / Automated StatementsOperational
PracticeWorks HostedHosted Practice Management and Imaging / PracticeWorks HostedOperational
AI InsightsImaging Applications / AI InsightsOperational
R4+ HostedHosted Practice Management and Imaging / R4+ HostedOperational
Licensing and General Services5 componentsOperational
Electronic PrescriptionseServices / Electronic PrescriptionsOperational
Swissmeda Cloud ImagingImaging Applications / Swissmeda Cloud ImagingOperational
Patient ManagerSensei Platform / Patient ManagerOperational
Payment Manager - USeServices / Payment Manager - USOperational
OMS Imaging HostedHosted Practice Management and Imaging / OMS Imaging HostedOperational
Click & ShareImaging Applications / Click & ShareOperational
Patient FormsSensei Platform / Patient FormsOperational
Dental Imaging HostedHosted Practice Management and Imaging / Dental Imaging HostedOperational
Payment Manager - UKeServices / Payment Manager - UKOperational
eFormseServices / eFormsOperational
Orthodontic Imaging HostedHosted Practice Management and Imaging / Orthodontic Imaging HostedOperational
Patient BridgeSensei Platform / Patient BridgeOperational
eReminderseServices / eRemindersOperational
eConnectionseServices / eConnectionsOperational
PWSVR LicensingLicensing and General Services / PWSVR LicensingOperational
Rx ManagereServices / Rx ManagerOperational
Dealer PageLicensing and General Services / Dealer PageOperational
Software Update Management System - SUMSLicensing and General Services / Software Update Management System - SUMSOperational
Support Call PlatformLicensing and General Services / Support Call PlatformOperational

1 of 36 affected

Official incident text

Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

02 updates
  1. Investigating

    Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.

  2. Investigating

    Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.