Cisco Secure Access has a partial disruption.

We are currently investigating a service availability issue affecting Secure Access in the Dubai. Some users may experience timeouts and difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance. We apologize for any inconvenience caused and thank you for your patience. <b><big>We’re Here to Help</b></big> If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We apologize for any inconvenience caused and thank you for your patience.

<b>For Organizations Located Only in ME-Central</b>: Please follow these steps: • Select the nearest available data center (Mumbai or Hyderabad) as your migration target. • Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup. <b>SWG Services in ME-Central</b>: Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions. <b>Please follow these steps to change Network Tunnel Group region</b>: • Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita • Edit your existing tunnel for the Middle East (UAE) region. • Change the region from Middle East (UAE) to India (West). • Do not modify other settings; save the configuration. • When prompted, type “UPDATE” and confirm. • Use the new India (West) IP addresses shown to update your IPSEC CPE device. • If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE. <b> ACGW Services in ME-Central</b>: Please follow these steps: • Create Connector groups in your new region(s). • Assign private resources to the new Connector groups. For detailed instructions and screenshots, refer to the Resource Connector deployment guide: https://securitydocs.cisco.com/docs/csa/olh/118906.dita This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process. If you require any assistance, please contact us. We will provide guidance on the necessary actions. We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are working closely with our cloud partners to address the regional data center issue. In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates. We are closely monitoring the situation and will provide further updates as more information becomes available.

We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic. Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region. Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration. If you require any assistance, please contact us. We will provide guidance on the necessary actions.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience. <b><big>Date and Time</big></b> September 17th, 16:00 UTC to September 18th, 00:00 UTC <b><big>Impact</big></b> During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption. <b><big>Data Centers</big></b> India (West): ap-south-1_1_1 India (West): csc_ap-south-1_1_1 <b><big>Components</big></b> Remote Access VPN <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience. <b><big>Date and Time</big></b> September 17th, 20:00 UTC to September 18th, 04:00 UTC <b><big>Impact</big></b> During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption. <b><big>Data Centers</big></b> Israel: il-central-1_1_1 Europe (Germany): eu-central-1_1_1 United Kingdom: eu-west-2_1_1 United Kingdom: csc_eu-west-2_1_1 Europe (France): eu-west-3_1_1 Middle East (Saudi Arabia): csc_me-central-2_1_2 <b><big>Components</big></b> Remote Access VPN <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected Asia Pacific and India data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity. <b><big>Date and Time</big></b> September 17th, 16:00 UTC to September 18th, 00:00 UTC <b><big>Impact</big></b> During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place. <b><big>Data Centers</big></b> <b>Asia Pacific (Jakarta): ap-southeast-3_1_1</b> (customer traffic is expected to route through Asia Pacific (Jakarta): ap-southeast-3_1_0) <b>India (West): ap-south-1_1_1</b> (customer traffic is expected to route through India (West): ap-south-1_1_0) <b>India (South): ap-south-2_1_1</b> (customer traffic is expected to route through India (South): ap-south-2_1_0) <b>India (West): csc_ap-south-1_1_1</b> (customer traffic is expected to route through India (West): csc_ap-south-1_1_0) <b>Asia Pacific (Hong Kong): ap-east-1_1_1</b> (customer traffic is expected to route through Asia Pacific (Hong Kong): ap-east-1_1_0) <b><big>Components<…

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected Europe, Middle East, and Africa data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity. <b><big>Date and Time</big></b> September 17th, 21:30 UTC to September 18th, 05:30 UTC <b><big>Impact</big></b> During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place. <b><big>Data Centers</big></b> <b>United Kingdom: eu-west-2_1_1</b> (customer traffic is expected to route through United Kingdom: eu-west-2_1_0) <b>United Kingdom: csc_eu-west-2_1_1</b> (customer traffic is expected to route through United Kingdom: csc_eu-west-2_1_0) <b>Europe (France): eu-west-3_1_1</b> (customer traffic is expected to route through Europe (France): eu-west-3_1_0) <b>Europe (Germany): eu-central-1_1_1</b> (customer traffic is expected to route through Europe (Germany): eu-central-1_1_0) <b>Switzerland (Zurich): eu-central-2_1_1</b> (customer traffic is expected to route through Switzerland (Zurich): eu-central-2_1_0) <b>Europe (Stockholm):…

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform maintenance on supporting services for Zero Trust Access enrollment and renewal workflows. <b><big>Date and Time</big></b> September 18th, 15:00 UTC to September 18th, 20:00 UTC <b><big>Impact</big></b> During the maintenance window, existing enrolled clients and Resource Connectors will continue to operate. Users attempting new Zero Trust Access enrollment using Cisco Secure Client, new Resource Connector enrollment, or certificate renewal can be unable to complete those actions during the maintenance window. Existing Zero Trust Access connectivity is not expected to be impacted. Service is expected to recover automatically after the maintenance is completed, and no customer action is required. <b><big>Data Centers</big></b> Global <b><big>Components</big></b> Zero Trust Access <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform maintenance on Remote Access VPN services in the India (West) data center to support platform reliability and ongoing service improvements. <b><big>Date and Time</big></b> September 23rd, 16:00 UTC to September 24th, 00:00 UTC <b><big>Impact</big></b> During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN. The impact is limited to users connected through the data center being upgraded. <b><big>Data Centers</big></b> India (West): csc_ap-south-1_1_0 <b><big>Components</big></b> Remote Access VPN <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform maintenance on Remote Access VPN services in the India (West) data center to support platform reliability and ongoing service improvements. <b><big>Date and Time</big></b> September 24th, 16:00 UTC to September 25th, 00:00 UTC <b><big>Impact</big></b> During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN. The impact is limited to users connected through the data center being upgraded. <b><big>Data Centers</big></b> India (West): csc_ap-south-1_1_1 <b><big>Components</big></b> Remote Access VPN <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform maintenance on Remote Access VPN services in the Asia Pacific (Tokyo) data center to support platform reliability and ongoing service improvements. <b><big>Date and Time</big></b> September 30th, 16:00 UTC to October 1st, 00:00 UTC <b><big>Impact</big></b> During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN. The impact is limited to users connected through the data center being upgraded. <b><big>Data Centers</big></b> Asia Pacific (Tokyo): csc_ap-northeast-1_1_0 <b><big>Components</big></b> Remote Access VPN <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform maintenance on Remote Access VPN services in the Asia Pacific (Tokyo) data center to support platform reliability and ongoing service improvements. <b><big>Date and Time</big></b> October 1st, 16:00 UTC to October 2nd, 00:00 UTC <b><big>Impact</big></b> During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN. The impact is limited to users connected through the data center being upgraded. <b><big>Data Centers</big></b> Asia Pacific (Tokyo): csc_ap-northeast-1_1_1 <b><big>Components</big></b> Remote Access VPN <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform a regional cutover for App Discovery services in the EU region as part of ongoing platform updates. <b><big>Date and Time</big></b> September 26th, 16:00 UTC to September 26th, 20:00 UTC <b><big>Impact</big></b> During the maintenance window, EU customers using App Discovery, App Risk Profile, and Third-Party Apps pages can experience brief, intermittent errors, timeouts, or degraded responses. App Discovery public APIs, Risk Profile APIs, Third-Party Apps APIs, and related Reporting APIs can also temporarily return errors, incomplete responses, or time out. The impact is expected to be intermittent during the transition, not continuous. Existing sessions are not intentionally terminated, but in-flight requests or reconnecting sessions can fail. Recovery is expected automatically after the transition completes. Users can refresh the page or retry failed requests, and API clients can retry failed API requests. This maintenance is limited to EU-region App Discovery services. <b><big>Data Centers</big></b> Global - EU <b><big>Components</big></b> Dashboard <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.