Live status / Cloud infrastructure
Cisco Umbrella has planned maintenance in progress.
Cisco Umbrella has planned maintenance in progress according to its official source.
Signal updated 36m ago · Sep 17, 2026, 9:00 PM UTC
Current incident · started Sep 16, 2026, 4:10 PM UTC
Cisco Umbrella - [Planned Maintenance] API, Umbrella Global - EU App Discovery - From 2026-09-26 16:00 UTC to 2026-09-26 20:00 UTC
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform a regional cutover for App Discovery services in the EU region as part of ongoing platform updates. <b><big>Date and Time</big></b> September 26th, 16:00 UTC to September 26th, 20:00 UTC <b><big>Impact</big></b> During the maintenance window, EU customers using App Discovery, App Risk Profile, and Third-Party Apps pages can experience brief, intermittent errors, timeouts, or degraded responses. App Discovery public APIs, Risk Profile APIs, Third-Party Apps APIs, and related Reporting APIs can also temporarily return errors, incomplete responses, or time out. The impact is expected to be intermittent during the transition, not continuous. Existing sessions are not intentionally terminated, but in-flight requests or reconnecting sessions can fail. Recovery is expected automatically after the transition completes. Users can refresh the page or retry failed requests, and API clients can retry failed API requests. This maintenance is limited to EU-region App Discovery services. <b><big>Data Centers</big></b> Umbrella Global - EU <b><big>Components</big></b> API <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
Affected surface
Components
1 of 134 affected
Official incident text
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform a regional cutover for App Discovery services in the EU region as part of ongoing platform updates. <b><big>Date and Time</big></b> September 26th, 16:00 UTC to September 26th, 20:00 UTC <b><big>Impact</big></b> During the maintenance window, EU customers using App Discovery, App Risk Profile, and Third-Party Apps pages can experience brief, intermittent errors, timeouts, or degraded responses. App Discovery public APIs, Risk Profile APIs, Third-Party Apps APIs, and related Reporting APIs can also temporarily return errors, incomplete responses, or time out. The impact is expected to be intermittent during the transition, not continuous. Existing sessions are not intentionally terminated, but in-flight requests or reconnecting sessions can fail. Recovery is expected automatically after the transition completes. Users can refresh the page or retry failed requests, and API clients can retry failed API requests. This maintenance is limited to EU-region App Discovery services. <b><big>Data Centers</big></b> Umbrella Global - EU <b><big>Components</big></b> API <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> We are performing maintenance on Remote Access (Client) services to support software updates, certificate infrastructure updates, and ongoing service reliability improvements. <b><big>Date and Time</big></b> September 17th, 21:00 UTC to September 18th, 01:00 UTC <b><big>Impact</big></b> During the scheduled maintenance window, users at sites with higher traffic volumes may experience degraded traffic throughput for approximately 15 minutes. This temporary degradation is expected as tunnel configurations synchronise. No user action or mitigation is required, and normal traffic throughput will automatically resume once the synchronisation completes. <b><big>Data Centers</big></b> United Kingdom: lon1.edc<br>Netherlands: ams1.edc <b><big>Components</big></b> Remote Access (Client) <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
The maintenance window has been rescheduled. Previous Schedule: September 10th, 21:00 UTC to September 11th, 01:00 UTC <b>New Schedule: September 17th, 21:00 UTC to September 18th, 01:00 UTC</b>
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform a regional cutover for App Discovery services in the EU region as part of ongoing platform updates. <b><big>Date and Time</big></b> September 26th, 16:00 UTC to September 26th, 20:00 UTC <b><big>Impact</big></b> During the maintenance window, EU customers using App Discovery, App Risk Profile, and Third-Party Apps pages can experience brief, intermittent errors, timeouts, or degraded responses. App Discovery public APIs, Risk Profile APIs, Third-Party Apps APIs, and related Reporting APIs can also temporarily return errors, incomplete responses, or time out. The impact is expected to be intermittent during the transition, not continuous. Existing sessions are not intentionally terminated, but in-flight requests or reconnecting sessions can fail. Recovery is expected automatically after the transition completes. Users can refresh the page or retry failed requests, and API clients can retry failed API requests. This maintenance is limited to EU-region App Discovery services. <b><big>Data Centers</big></b> Umbrella Global - EU <b><big>Components</big></b> API <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> September 28th, 19:00 UTC to September 28th, 23:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> India (Chennai): CHE2 Denmark (Copenhagen): CPH1 Spain (Madrid): MAD1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> September 28th, 23:00 UTC to September 29th, 03:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> Italy (Milan): MIL1 India (Mumbai): MUM2 Sweden (Stockholm): STO1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> September 30th, 06:00 UTC to September 30th, 10:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> United States (New York): NYC1 United States (Georgia): ATL1 Brazil (Rio de Janeiro): RIO1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> September 30th, 10:00 UTC to September 30th, 14:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> United States (Chicago): CHI1 United States (Denver): DEN1 United States (Los Angeles): LAX1 Canada (Vancouver): YVR1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> September 30th, 17:00 UTC to September 30th, 21:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> Japan (Narita): NRT2 Australia (New South Wales): SYD1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> September 30th, 21:00 UTC to October 1st, 02:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> Germany (Frankfurt): FRA1 France (Marseille): MRS1 South Africa (Cape Town): CPT1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> October 1st, 06:00 UTC to October 1st, 10:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> United States (Miami): MIA1 Brazil (Sao Paulo): SAO1 United States (Ashburn): ASH1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> October 1st, 10:00 UTC to October 1st, 14:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> United States (Dallas): DFW1 United States (Minneapolis): MIN1 United States (Palo Alto): PAO1 Canada (Toronto): YYZ1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> October 1st, 17:00 UTC to October 1st, 21:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> Australia (Victoria): MEL1 Singapore: SIN1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance. <b><big>Maintenance Details</big></b> Cisco will perform scheduled software updates to Secure Connect components. These updates include software fixes and optimizations designed to improve overall service reliability. <b><big>Date and Time</big></b> October 1st, 21:00 UTC to October 2nd, 02:00 UTC <b><big>Impact</big></b> No customer impact is expected during this maintenance. During this period, one data center will be updated at a time and customer traffic is expected to fail over automatically to the secondary data center in the high-availability pair. Existing and new sessions are not expected to be affected. Traffic and tunnels are expected to fail over without traffic loss, with recovery expected in less than one minute. No customer action is required. <b><big>Data Centers</big></b> United Kingdom (London): LON1 France (Paris): CDG1 Netherlands (Amsterdam): AMS1 <b><big>We're Here to Help</big></b> If you have questions, please visit our Support page or contact your Cisco representative.
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.