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CM.com has planned maintenance in progress.

CM.com has planned maintenance in progress according to its official source.

Signal updated 11h ago · Sep 17, 2026, 10:30 AM UTC

MaintenanceOfficial signal: maintenance

Current incident · started Sep 11, 2026, 11:36 AM UTC

Scheduled Maintenance – Email Gateway

We have scheduled maintenance on Monday, Sept 21st, 2026, from 8:00 AM to 11:00 AM CEST. During this window, the following will be affected: * Email Gateway API (Marketing/Transactional) We do not expect any downtime. Please let us know if you experience any issues. We're carrying out this maintenance to ensure the reliability and performance of our infrastructure.

Affected surface

Components

119 components
Messaging16 componentsMaintenance
Voice Platform - The NetherlandsVoice / Voice Platform - The NetherlandsOperational
Business Messaging APIMessaging / Business Messaging APIOperational
Customer Data PlatformMobile Marketing Cloud / Customer Data PlatformOperational
Mobile network operators: NetherlandsExternal Services / Mobile network operators: NetherlandsOperational
SignVerification & Sign / SignOperational
Seated TicketingTicketing / Seated TicketingOperational
CheckoutOnline Payments / CheckoutOperational
Agent InboxMobile Service Cloud / Agent InboxOperational
Production GatewayConversational AI Cloud / Production GatewayOperational
APIAppmiral / APIOperational
Management PortalElectronic Cash Register / Management PortalOperational
GatewayIn Person Payments / GatewayOperational
StudioHALO / StudioOperational
Email Gateway API'sEmail Gateway / Email Gateway API'sOperational
Platform AppsPlatform / Platform AppsOperational
CampaignsMobile Marketing Cloud / CampaignsOperational
CM Payments APIOnline Payments / CM Payments APIOperational
Voice3 componentsOperational
Mobile network operators: BelgiumExternal Services / Mobile network operators: BelgiumOperational
Ticketing NXTGNTicketing / Ticketing NXTGNOperational
Electronic Cash RegisterElectronic Cash Register / Electronic Cash RegisterOperational
SmppMessaging / SmppOperational
Admin PortalConversational AI Cloud / Admin PortalOperational
Platform CMSAppmiral / Platform CMSOperational
Merchant PortalIn Person Payments / Merchant PortalOperational
SealVerification & Sign / SealOperational
Analytics PortalCentral Services / Analytics PortalOperational
Email Gateway AppEmail Gateway / Email Gateway AppOperational
HALO VoiceHALO / HALO VoiceOperational
iDINVerification & Sign / iDINOperational
Mobile network operators: FranceExternal Services / Mobile network operators: FranceOperational
Ticketing5 componentsOperational
PagesMobile Marketing Cloud / PagesOperational
CMSConversational AI Cloud / CMSOperational
Your Ticket ProviderTicketing / Your Ticket ProviderOperational
SMS - High PriorityMessaging / SMS - High PriorityOperational
WebsitePlatform / WebsiteOperational
Processor ConnectionsIn Person Payments / Processor ConnectionsOperational
Conversational RouterCentral Services / Conversational RouterOperational
InferenceHALO / InferenceOperational
Email CampaignsMobile Marketing Cloud / Email CampaignsOperational
IBAN VerificationVerification & Sign / IBAN VerificationOperational
Mobile network operators: SpainExternal Services / Mobile network operators: SpainOperational
SMS - RegularMessaging / SMS - RegularOperational
E-MailMobile Service Cloud / E-MailOperational
Conversational AI Cloud6 componentsOperational
Staging GatewayConversational AI Cloud / Staging GatewayOperational
Global Ticket / Ticketing Museum & ParksTicketing / Global Ticket / Ticketing Museum & ParksOperational
Analytics APIHALO / Analytics APIOperational
iDEAL QROnline Payments / iDEAL QROperational
Voice CampaignsMobile Marketing Cloud / Voice CampaignsOperational
WhatsApp BusinessMessaging / WhatsApp BusinessOperational
Mobile network operators: GermanyExternal Services / Mobile network operators: GermanyOperational
Mobile Marketing Cloud9 componentsOperational
Reporting APIConversational AI Cloud / Reporting APIOperational
ID ScanVerification & Sign / ID ScanOperational
Address BookMobile Marketing Cloud / Address BookOperational
Mobile Service Cloud7 componentsOperational
Apple Messages for BusinessMessaging / Apple Messages for BusinessOperational
Web ConversationsConversational AI Cloud / Web ConversationsOperational
OTP as a ServiceVerification & Sign / OTP as a ServiceOperational
Mobile network operators: SwedenExternal Services / Mobile network operators: SwedenOperational
Scan appTicketing / Scan appOperational
Voice API'sVoice / Voice API'sOperational
DocData PSPOnline Payments / DocData PSPOperational
RCS Business MessagingMessaging / RCS Business MessagingOperational
TracedockMobile Marketing Cloud / TracedockOperational
Central Services2 componentsOperational
Mobile IdentityVerification & Sign / Mobile IdentityOperational
Mobile network operators: NorwayExternal Services / Mobile network operators: NorwayOperational
Online Payments7 componentsOperational
AutoCollectOnline Payments / AutoCollectOperational
Facebook MessengerMessaging / Facebook MessengerOperational
InspireMobile Marketing Cloud / InspireOperational
Mobile network operators: DenmarkExternal Services / Mobile network operators: DenmarkOperational
High Speed iDeal GatewayOnline Payments / High Speed iDeal GatewayOperational
Web PersonalizationMobile Marketing Cloud / Web PersonalizationOperational
Mobile network operators: FinlandExternal Services / Mobile network operators: FinlandOperational
HALO4 componentsOperational
Mobile network operators: United States of AmericaExternal Services / Mobile network operators: United States of AmericaOperational
ViberMessaging / ViberOperational
Electronic Cash Register2 componentsOperational
Payments PortalOnline Payments / Payments PortalOperational
Voice AppsVoice / Voice AppsOperational
Mobile network operators: JapanExternal Services / Mobile network operators: JapanOperational
WebchatMobile Service Cloud / WebchatOperational
In Person Payments3 componentsOperational
Verification & Sign7 componentsOperational
Mobile network operators: SingaporeExternal Services / Mobile network operators: SingaporeOperational
Scripted ChatbotMobile Service Cloud / Scripted ChatbotOperational
MMSMessaging / MMSOperational
Messaging AppsMessaging / Messaging AppsOperational
Mobile network operators: United Arab EmiratesExternal Services / Mobile network operators: United Arab EmiratesOperational
Customer Data Platform / CDPMobile Service Cloud / Customer Data Platform / CDPOperational
Email Gateway2 componentsOperational
TexterMessaging / TexterOperational
Platform2 componentsOperational
Mobile network operators: United KingdomExternal Services / Mobile network operators: United KingdomOperational
Native VoiceMobile Service Cloud / Native VoiceOperational
Mobile network operators: South AfricaExternal Services / Mobile network operators: South AfricaOperational
Appmiral2 componentsOperational
LINE NotificationsMessaging / LINE NotificationsOperational
ReportingMobile Service Cloud / ReportingOperational
External Services26 componentsOperational
Payment method: iDEALExternal Services / Payment method: iDEALOperational
Mobile PushMessaging / Mobile PushOperational
Payment method: PayPalExternal Services / Payment method: PayPalOperational
Instagram MessengerMessaging / Instagram MessengerMaintenance
Payment method: MastercardExternal Services / Payment method: MastercardOperational
Mail SMSMessaging / Mail SMSOperational
Payment method: VisaExternal Services / Payment method: VisaOperational
Payment method: Sofort bankingExternal Services / Payment method: Sofort bankingOperational
Payment method: BancontactExternal Services / Payment method: BancontactOperational
Payments Processor connections: CCVExternal Services / Payments Processor connections: CCVOperational
Payments Processor connections: OmnipayExternal Services / Payments Processor connections: OmnipayOperational
Payments Processor connections: SixExternal Services / Payments Processor connections: SixOperational
Payments Processor connections: EquensExternal Services / Payments Processor connections: EquensOperational
Payments Processor connections: AmexExternal Services / Payments Processor connections: AmexOperational

1 of 103 affected

Official incident text

We have scheduled maintenance on Monday, Sept 21st, 2026, from 8:00 AM to 11:00 AM CEST. During this window, the following will be affected: * Email Gateway API (Marketing/Transactional) We do not expect any downtime. Please let us know if you experience any issues. We're carrying out this maintenance to ensure the reliability and performance of our infrastructure.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

03 updates
  1. Scheduled

    Due to an unannounced change to Meta's platform interface, CM.com has been required to re-engineer parts of our Meta integration. As a result, creating, adding, or reconfiguring Instagram pages is temporarily unavailable. Existing Instagram channels are not affected and continue to operate normally. New customer onboarding is currently on hold. Please contact your Account Manager or our support team for assistance in the meantime. We are actively working to resolve this and will update this page once functionality has been restored

  2. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. Scheduled

    We have scheduled maintenance on Monday, Sept 21st, 2026, from 8:00 AM to 11:00 AM CEST. During this window, the following will be affected: * Email Gateway API (Marketing/Transactional) We do not expect any downtime. Please let us know if you experience any issues. We're carrying out this maintenance to ensure the reliability and performance of our infrastructure.