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Live status / Cloud infrastructure

Coveo Cloud has a partial disruption.

Coveo Cloud is up, but not fully healthy. The official source has reported a scoped disruption.

Signal updated 21h ago · Sep 17, 2026, 12:00 AM UTC

DegradedOfficial signal: none

Current incident · started Sep 16, 2026, 1:04 PM UTC

[All Regions] Salesforce sources update Issues

We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

Affected surface

Components

108 components
Search - Search ServiceUS / Search - Search ServiceOperational
Search - Search ServiceEurope / Search - Search ServiceOperational
Search - Search ServiceAustralia / Search - Search ServiceOperational
Search - Search ServiceCanada / Search - Search ServiceOperational
Search - Hosted Search PagesUS / Search - Hosted Search PagesOperational
Search - Hosted Search PagesEurope / Search - Hosted Search PagesOperational
Search - Hosted Search PagesAustralia / Search - Hosted Search PagesOperational
Search - Hosted Search PagesCanada / Search - Hosted Search PagesOperational
Search - Administration ConsoleUS / Search - Administration ConsoleOperational
Search - Administration ConsoleEurope / Search - Administration ConsoleOperational
Search - Administration ConsoleAustralia / Search - Administration ConsoleOperational
Search - Administration ConsoleCanada / Search - Administration ConsoleOperational
Search - Search Interface ServiceUS / Search - Search Interface ServiceOperational
Search - Search Interface ServiceEurope / Search - Search Interface ServiceOperational
Search - Search Interface ServiceAustralia / Search - Search Interface ServiceOperational
Search - Search Interface ServiceCanada / Search - Search Interface ServiceOperational
Search - Search Consumption MetricsUS / Search - Search Consumption MetricsOperational
Search - Search Consumption MetricsEurope / Search - Search Consumption MetricsOperational
Search - Search Consumption MetricsAustralia / Search - Search Consumption MetricsOperational
Search - Search Consumption MetricsCanada / Search - Search Consumption MetricsOperational
Search - Passage Retrieval APIUS / Search - Passage Retrieval APIOperational
Search - Passage Retrieval APIEurope / Search - Passage Retrieval APIOperational
Search - Passage Retrieval APIAustralia / Search - Passage Retrieval APIOperational
Search - Passage Retrieval APICanada / Search - Passage Retrieval APIOperational
Platform - Platform ServiceUS / Platform - Platform ServiceOperational
US25 componentsOperational
Platform - Platform ServiceEurope / Platform - Platform ServiceOperational
Platform - Platform ServiceAustralia / Platform - Platform ServiceOperational
Platform - Platform ServiceCanada / Platform - Platform ServiceOperational
Platform - Authentication ServiceUS / Platform - Authentication ServiceOperational
Europe29 componentsOperational
Platform - Authentication ServiceEurope / Platform - Authentication ServiceOperational
Platform - Authentication ServiceAustralia / Platform - Authentication ServiceOperational
Platform - Authentication ServiceCanada / Platform - Authentication ServiceOperational
Platform - Administration ConsoleUS / Platform - Administration ConsoleOperational
Australia25 componentsOperational
Platform - Administration ConsoleEurope / Platform - Administration ConsoleOperational
Platform - Administration ConsoleAustralia / Platform - Administration ConsoleOperational
Platform - Administration ConsoleCanada / Platform - Administration ConsoleOperational
Platform - Customer Service APIUS / Platform - Customer Service APIOperational
Platform - Customer Service APIEurope / Platform - Customer Service APIOperational
Platform - Customer Service APIAustralia / Platform - Customer Service APIOperational
Canada25 componentsOperational
Platform - Customer Service APICanada / Platform - Customer Service APIOperational
Platform - Migration ServiceUS / Platform - Migration ServiceOperational
Platform - Migration ServiceEurope / Platform - Migration ServiceOperational
Platform - Migration ServiceAustralia / Platform - Migration ServiceOperational
Platform - Migration ServiceCanada / Platform - Migration ServiceOperational
Indexing Pipeline - Sources ServiceUS / Indexing Pipeline - Sources ServiceOperational
Indexing Pipeline - Sources ServiceEurope / Indexing Pipeline - Sources ServiceOperational
Indexing Pipeline - Sources ServiceAustralia / Indexing Pipeline - Sources ServiceOperational
Indexing Pipeline - Sources ServiceCanada / Indexing Pipeline - Sources ServiceOperational
Indexing Pipeline - Push APIUS / Indexing Pipeline - Push APIOperational
Indexing Pipeline - Push APIEurope / Indexing Pipeline - Push APIOperational
Indexing Pipeline - Push APIAustralia / Indexing Pipeline - Push APIOperational
Indexing Pipeline - Push APICanada / Indexing Pipeline - Push APIOperational
Indexing Pipeline - Document ProcessingUS / Indexing Pipeline - Document ProcessingOperational
Indexing Pipeline - Document ProcessingEurope / Indexing Pipeline - Document ProcessingOperational
Indexing Pipeline - Document ProcessingAustralia / Indexing Pipeline - Document ProcessingOperational
Indexing Pipeline - Document ProcessingCanada / Indexing Pipeline - Document ProcessingOperational
Indexing Pipeline - Crawling ModuleUS / Indexing Pipeline - Crawling ModuleOperational
Indexing Pipeline - Crawling ModuleEurope / Indexing Pipeline - Crawling ModuleOperational
Indexing Pipeline - Crawling ModuleAustralia / Indexing Pipeline - Crawling ModuleOperational
Indexing Pipeline - Crawling ModuleCanada / Indexing Pipeline - Crawling ModuleOperational
Indexing Pipeline - Catalog sourcesUS / Indexing Pipeline - Catalog sourcesOperational
Indexing Pipeline - Catalog sourcesEurope / Indexing Pipeline - Catalog sourcesOperational
Indexing Pipeline - Catalog sourcesAustralia / Indexing Pipeline - Catalog sourcesOperational
Indexing Pipeline - Catalog sourcesCanada / Indexing Pipeline - Catalog sourcesOperational
Indexing Pipeline - CrawlingUS / Indexing Pipeline - CrawlingOperational
Indexing Pipeline - CrawlingEurope / Indexing Pipeline - CrawlingOperational
Indexing Pipeline - CrawlingAustralia / Indexing Pipeline - CrawlingOperational
Indexing Pipeline - CrawlingCanada / Indexing Pipeline - CrawlingOperational
Analytics - Analytics Write APIUS / Analytics - Analytics Write APIOperational
Analytics - Analytics Write APIEurope / Analytics - Analytics Write APIOperational
Analytics - Analytics Write APIAustralia / Analytics - Analytics Write APIOperational
Analytics - Analytics Write APICanada / Analytics - Analytics Write APIOperational
Analytics - Analytics Read APIUS / Analytics - Analytics Read APIOperational
Analytics - Analytics Read APIEurope / Analytics - Analytics Read APIOperational
Analytics - Analytics Read APIAustralia / Analytics - Analytics Read APIOperational
Analytics - Analytics Read APICanada / Analytics - Analytics Read APIOperational
Coveo MLUS / Coveo MLOperational
Coveo MLEurope / Coveo MLOperational
Coveo MLAustralia / Coveo MLOperational
Coveo MLCanada / Coveo MLOperational
Coveo ML - Query Suggest ServiceUS / Coveo ML - Query Suggest ServiceOperational
Coveo ML - Query Suggest ServiceEurope / Coveo ML - Query Suggest ServiceOperational
Coveo ML - Query Suggest ServiceAustralia / Coveo ML - Query Suggest ServiceOperational
Coveo ML - Query Suggest ServiceCanada / Coveo ML - Query Suggest ServiceOperational
Coveo ML - Models GeneratorUS / Coveo ML - Models GeneratorOperational
Coveo ML - Models GeneratorEurope / Coveo ML - Models GeneratorOperational
Coveo ML - Models GeneratorAustralia / Coveo ML - Models GeneratorOperational
Coveo ML - Models GeneratorCanada / Coveo ML - Models GeneratorOperational
Coveo ML - Generative AnsweringUS / Coveo ML - Generative AnsweringOperational
Coveo ML - Generative AnsweringEurope / Coveo ML - Generative AnsweringOperational
Coveo ML - Generative AnsweringAustralia / Coveo ML - Generative AnsweringOperational
Coveo ML - Generative AnsweringCanada / Coveo ML - Generative AnsweringOperational
CommerceUS / CommerceOperational
CommerceEurope / CommerceOperational
CommerceAustralia / CommerceOperational
CommerceCanada / CommerceOperational
Commerce - Merchandising HubUS / Commerce - Merchandising HubOperational
Commerce - Merchandising HubEurope / Commerce - Merchandising HubOperational
Commerce - Merchandising HubAustralia / Commerce - Merchandising HubOperational
Commerce - Merchandising HubCanada / Commerce - Merchandising HubOperational
Commerce - Coveo Experimentation HubEurope / Commerce - Coveo Experimentation HubOperational
Commerce - Coveo Experience HubEurope / Commerce - Coveo Experience HubOperational
Commerce - Data PlatformEurope / Commerce - Data PlatformOperational
Commerce - Script GenerationEurope / Commerce - Script GenerationOperational

0 of 104 affected

Official incident text

We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

02 updates
  1. Identified

    We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

  2. Monitoring

    A <a href="https://status.salesforce.com/incidents/20004433">Salesforce service outage</a> impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.