Datto has a partial disruption.

We will be performing a routine maintenance to Autotask PSA on September 29th, starting at 08:00 for an estimated 30 minutes. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on September 29th, starting at 16:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 02:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 08:00 for an estimated 30 minutes. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 16:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 02:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 08:00 for an estimated 30 minutes. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 16:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 02:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 08:00 for an estimated 30 minutes. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

We will be performing a routine maintenance to the Kaseya Server Infrastructure across all global data centers, beginning on Monday, August 24th 2026, and continuing through September 28th, 2026. This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect minimal downtime with only brief and intermittent disruptions to Offsite Replication and Disaster Recovery Services for Datto BCDR, Datto Backup for Microsoft Azure, and Datto Endpoint Backup with Disaster Recovery. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our payment provider for KaseyaOne and Kaseya Store has announced a scheduled maintenance window on September 29th, 2026, from 1:00 AM - 3:00 PM EDT. During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store. This may include: > Adding, updating, or removing payment methods > Completing Store purchases > Processing subscription or billing transactions Core platform functionality outside of payment services will remain unaffected. We recommend avoiding payment-related actions during this maintenance window where possible. We will monitor the situation and provide updates if necessary.

SaaS Protection backup performance remains strong across all regions and supported services. Backups for Google services, OneDrive, and SharePoint continue to run on the standard three-times-daily schedule. To support consistently high success rates during the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs, Exchange and Teams backups continue to operate on a temporary twice-daily cadence. Our R&D teams remain focused on the migration effort, making and refining configuration changes as needed while closely monitoring backup health and performance. Although overall system stability remains strong, some customers may continue to experience occasional backup delays or missed backup cycles due to API call throttling as migration and optimization activities progress. The migration from EWS to Microsoft Graph APIs is ongoing and is still projected for completion between late August and early September 2026.

We will be performing maintenance for Datto SaaS Protection as part of the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs. Maintenance will begin on Friday, September 4, 2026, at 1:00 PM ET and is expected to last approximately 92 hours. During this maintenance window, customers may experience temporary backup performance degradation for Exchange services, as well as reduced backup performance for other Microsoft 365 services, including OneDrive, SharePoint, and Teams. Affected Regions/V3 Pods: USE/USW AUE CAE GBE DES SG If you have any questions or require assistance, please contact our support team: https://helpdesk.kaseya.com/hc/en-gb#/contact To receive notifications about this and future maintenance events, subscribe at: https://status.kaseya.com/

As part of the ongoing migration effort, a planned maintenance window is scheduled for all regions to begin today Friday, September 4, 2026, and continue until Tuesday, September 8, 2026. During this period, our R&D team will be implementing additional changes and optimizations to further improve performance, reduce API throttling, and support the continued transition to Microsoft Graph APIs. Our teams will closely monitor backup health and performance throughout the maintenance window. While overall service stability remains strong, some customers may experience occasional backup delays, reduced backup performance, or missed backup cycles for Microsoft 365 services as migration and optimization activities continue. Our teams will continue to closely monitor backup health and performance throughout the maintenance window and provide additional updates as they become available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The maintenance window for the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs has been extended through Friday, September 11, 2026. As part of the ongoing migration effort, the R&D team has increased the Exchange backup cadence from 2x backups per day to 3x backups per day. To help maintain backup stability and high success rates during the maintenance period, backup cadence for SharePoint, Teams, and OneDrive has been temporarily reduced to 1x backup per day. Customers may continue to experience temporary backup performance degradation for Exchange services, as well as reduced backup activity for SharePoint, Teams, and OneDrive, during the maintenance period. We will continue to provide updates as progress is made and appreciate your patience while this work is completed.

We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the same. We apologize for any inconvenience. - Kaseya Cloud Operations Team

We are aware of degraded backup performance affecting Microsoft 365 services, including Exchange, OneDrive, SharePoint, and Teams, as ongoing maintenance and migration activities continue. Some customers may experience intermittent backup delays, reduced backup performance, or missed backup cycles while our R&D team works toward full service restoration. Our R&D team has identified the contributing factors and is actively implementing fixes while continuing the migration from Exchange Web Services (EWS) to Microsoft Graph APIs. This migration remains an important initiative to improve long-term platform performance, scalability, and reliability; however, we are currently seeing increased API throttling and processing delays affecting Microsoft 365 backup operations across multiple workloads. Our teams are closely monitoring backup health and performance across all regions and are deploying additional optimizations designed to reduce throttling, improve processing efficiency, and restore normal backup operations. Google Workspace services are not affected by this issue and continue to operate normally. We will continue to provide updates as additional information becomes available.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Our R&D team continues to actively address the issue as a top priority. Work is ongoing to implement corrective measures, while teams closely monitor service performance as recovery efforts progress. We will provide additional updates as more information becomes available.

We are continuing to monitor for any further issues.

The Kaseya R&D Team responded to alerts related to the eu.rocketcyber.com site. The incident lasted for about 30 minutes during which Rocketcyber customers hosted in the EU region were not able to access the product. The issue is now resolved, and we are currently monitoring the health of the service.

Our R&D team has deployed additional changes to mitigate the issue affecting M365 backup operations. Since these changes were implemented, we have observed continued improvement in backup success rate metrics across affected regions. Our teams are closely monitoring backup health and performance as recovery progresses and will continue to evaluate the effectiveness of the recently deployed mitigations. While improvements have been observed, backup success rate metrics continue to recover, and some customers may still experience intermittent delays while the environment stabilizes.

Our R&D team continues to make progress restoring and stabilizing Microsoft 365 backup operations. Additional Microsoft Graph API migrations have been completed across multiple regions, and recovery efforts continue to deliver improvements across affected services. To support recovery and maintain backup reliability, backup cadence remains temporarily adjusted for some Microsoft 365 workloads. In addition, changes have been implemented to distribute backup processing more evenly across regions, helping reduce peak load and improve overall system performance. As a result of these optimization efforts, some customers may continue to experience delayed backup start times or intermittent backup delays while processing is normalized across the environment. Backup operations remain active across all supported Microsoft 365 services. Many affected services and regions have stabilized, and recovery progress continues across the remaining environment. Our teams remain focused on completing the remaining work and are closely monitoring backup health and performance.

The maintenance window for the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs has been extended through Monday, September 14, 2026. The R&D team continues to make steady progress on the migration and remains actively engaged in completing the remaining work. Backup cadence remains temporarily adjusted for select Microsoft 365 workloads to support the migration effort and help ensure continued backup reliability throughout the maintenance period. Customers may continue to experience temporary backup performance degradation for Exchange services, as well as reduced backup activity for SharePoint, Teams, and OneDrive. We appreciate your continued patience and will provide additional updates as the migration progresses.

Our R&D team continues to make strong progress on the Microsoft 365 backup recovery effort and migration activities. Backup success rates have improved significantly across all Microsoft 365 services and regions. Migration and optimization efforts remain ongoing as teams focus on further improving performance and completing the remaining work. While some customers may still experience intermittent delays, overall service health and backup reliability continue to trend positively. Our teams remain actively engaged and will provide additional updates as progress continues.

Backup success rate metrics continue to steadily improve across M365 services in all regions as our R&D team progresses migration efforts and implements additional optimizations. Service health and backup reliability continue to trend positively, with teams focused on further performance improvements and completing the Microsoft Graph migration while closely monitoring backup health and system performance across the environment.

We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the same. We apologize for any inconvenience. - Kaseya Cloud Operations Team

The maintenance window for the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs has been extended through Sunday, September 20, 2026, to allow additional time for completion and validation activities. The R&D team has made significant progress and remains focused on completing the remaining migration tasks while ensuring service stability and backup reliability. Backup cadence remains temporarily adjusted for select Microsoft 365 workloads during this period. Customers may continue to experience temporary backup performance degradation for Exchange services, as well as reduced backup activity for SharePoint, Teams, and OneDrive. We will continue to provide updates as progress is made and appreciate your patience while this work is completed.

Backup success rate metrics across M365 services in all regions have remained consistent as our R&D team continues migration-related optimization efforts and monitors overall service health and performance. While migration activities completed to date have delivered positive results, additional optimization work has been identified during ongoing monitoring efforts. To ensure these items are addressed appropriately, the maintenance window has been tentatively extended through Sunday, September 20, 2026. Some customers may continue to experience backup performance impacts affecting select Microsoft 365 services while this work remains ongoing. The R&D team remains actively engaged and focused on further improving backup performance and reliability while minimizing customer impact. We appreciate your continued patience and will provide further updates as work progresses.

On Thursday, September 17th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team

On Friday, September 18th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team

We continue to make steady progress on our migration efforts. Our teams are actively monitoring performance and stability as the rollout expands, and work remains ongoing to ensure a smooth transition while maintaining service reliability.

We will be performing routine maintenance on the Kaseya Networking Infrastructure in the Iceland Region on 09/23/2026 at 8 p.m. GMT +0 for an estimated 4 hours This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect minimal downtime with only brief and intermittent disruptions. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Microsoft Graph API enablement has been completed across all SaaS Protection V3 pods globally, with V2 node rollout progressing and expected to finish this week. Our R&D team is actively monitoring performance, addressing issues impacting a small number of V3 pods, and implementing ongoing optimizations. Migration from EWS to Microsoft Graph continues to advance, with completion currently expected by the end of September. During this transition, some customers may continue to experience temporary backup performance degradation for M365 services while migration activities remain in progress.

On Saturday, 19th September, maintenance is scheduled on the mentioned servers between 07:00 AM and 11:00 AM ET. During this maintenance, we will be deploying a new patch version VSA 9.5.27, and agents will be automatically updated to the latest version. <a href="https://helpdesk.kaseya.com/hc/en-gb/articles/49233502145425-9-5-27-Feature-Release-8th-August-2026">Release Notes</a> with fixes are available. We apologize for any inconvenience this may cause. -Cloud Operations Team

A fix has been implemented and we are monitoring the results.

On Friday, September 18, we'll perform system maintenance on the mentioned servers from 10:00 AM to 02:00 PM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team

On Friday, September 18, we'll perform system maintenance on the mentioned servers from 10:00 AM to 02:00 PM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team

On Saturday, September 19, we'll perform system maintenance on the mentioned servers from12:00 AM to 4:00 AM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Saturday, September 19th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 04:00 AM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team

We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold. The Kaseya Engineering Team is currently investigating this issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Microsoft Graph enablement has been completed across all SaaS Protection V3 environments, with rollout across V2 environments continuing and expected to be completed in the coming days. To support service stability during the ongoing migration from EWS to Microsoft Graph, Microsoft 365 backup cadence remains adjusted in some environments. V3 environments are currently operating on a reduced backup schedule of one backup per day for M365 workloads to maintain high backup success rates during the transition. V2 environments continue to operate on the standard three backups per day schedule. Our engineering teams continue to closely monitor platform performance, address a small number of remaining service-specific issues, and implement ongoing optimizations. While migration activities remain in progress, some customers may continue to experience intermittent backup performance impacts for certain M365 workloads. Migration efforts continue to advance as planned and remain on track for completion by the end of September.

We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold. We are currently monitoring for any new individual cases, however the issue is currently resolved. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact