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DrFirst has a partial disruption.

DrFirst has a partial disruption affecting Pharmacy - Pharmacy Prior Authorization.

Signal updated 22m ago · Sep 17, 2026, 9:10 PM UTC

DegradedOfficial signal: minor

Current incident · started Sep 17, 2026, 6:42 PM UTC

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization

Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.

Affected surface

Components

59 components
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop (Rcopia) / E-Prescribing Desktop Region 1 (Rcopia)Operational
BacklineOfficial componentOperational
EPCS IDP (Experian/ID.me)Third-Party Vendor Services / EPCS IDP (Experian/ID.me)Operational
DrFirst US Help CenterDrFirst US Support Services / DrFirst US Help CenterOperational
SmartAllergySmartSuite / SmartAllergyOperational
Electronic Prior Authorization (ePA)Total Benefits (Provider Solutions) / Electronic Prior Authorization (ePA)Operational
Medical - Eligibility/Benefits Verification(BV)Electronic Prior Authorization (Myndshft) / Medical - Eligibility/Benefits Verification(BV)Operational
iPrescribe Help CenteriPrescribe Support Services / iPrescribe Help CenterOperational
PDMPThird-Party Vendor Services / PDMPOperational
DrFirst US Strategic & Premier Phone SupportDrFirst US Support Services / DrFirst US Strategic & Premier Phone SupportOperational
E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop (Rcopia) / E-Prescribing Desktop Region 2 (Rcopia)Operational
SmartDrugSmartSuite / SmartDrugOperational
Canada5 componentsOperational
Medication History (MedHx) CanadaCanada / Medication History (MedHx) CanadaOperational
Price Transparency (mBC)Total Benefits (Provider Solutions) / Price Transparency (mBC)Operational
Medical - Batch EligibilityElectronic Prior Authorization (Myndshft) / Medical - Batch EligibilityOperational
iPrescribe Callback SupportiPrescribe Support Services / iPrescribe Callback SupportOperational
E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop (Rcopia) / E-Prescribing Desktop Region 3 (Rcopia)Operational
Electronic Prescribing for Controlled Substances (EPCS)Official componentOperational
SmartPharmacySmartSuite / SmartPharmacyOperational
SmartSig (Canada)Canada / SmartSig (Canada)Operational
DrFirst US Live Messaging/ChatDrFirst US Support Services / DrFirst US Live Messaging/ChatOperational
Medical - Patient Financial Responsibility(PFR)Electronic Prior Authorization (Myndshft) / Medical - Patient Financial Responsibility(PFR)Operational
iPrescribe Live Messaging/ChatiPrescribe Support Services / iPrescribe Live Messaging/ChatOperational
Eligibility - Pharmacy BenefitsTotal Benefits (Provider Solutions) / Eligibility - Pharmacy BenefitsOperational
HuddleOfficial componentOperational
E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop (Rcopia) / E-Prescribing Desktop Region 4 (Rcopia)Operational
Pharmacy Network - PrescribingThird-Party Vendor Services / Pharmacy Network - PrescribingOperational
System Migrations (SmartProcessor)SmartSuite / System Migrations (SmartProcessor)Operational
SmartScan (Canada)Canada / SmartScan (Canada)Operational
Medical - Prior Auth Requirements(PAR)Electronic Prior Authorization (Myndshft) / Medical - Prior Auth Requirements(PAR)Operational
E-Prescribing Mobile (iPrescribe)Official componentOperational
E-Prescribing Desktop Region 5 (Rcopia)E-Prescribing Desktop (Rcopia) / E-Prescribing Desktop Region 5 (Rcopia)Operational
SmartScanSmartSuite / SmartScanOperational
Pharmacy Network - Medication History (US)Third-Party Vendor Services / Pharmacy Network - Medication History (US)Operational
Medical - Prior Auth Submission(PAS)Electronic Prior Authorization (Myndshft) / Medical - Prior Auth Submission(PAS)Operational
InfinIDOfficial componentOperational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)E-Prescribing Desktop (Rcopia) / E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)Operational
SmartSigSmartSuite / SmartSigOperational
3rd Party Service: Drug Information System (BC)Canada / 3rd Party Service: Drug Information System (BC)Operational
Medical - PA Status DashboardElectronic Prior Authorization (Myndshft) / Medical - PA Status DashboardOperational
Medication History (MedHx)Official componentOperational
SmartSwitchSmartSuite / SmartSwitchOperational
3rd Party Service: Pharmacy Network - Medication History (Canada)Canada / 3rd Party Service: Pharmacy Network - Medication History (Canada)Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB)Electronic Prior Authorization (Myndshft) / Pharmacy - Realtime Pharmacy Benefits(RTPB)Operational
Electronic Prior Authorization (Myndshft)9 componentsPartial disruption
Pharmacy - Pharmacy Prior AuthorizationElectronic Prior Authorization (Myndshft) / Pharmacy - Pharmacy Prior AuthorizationDegraded
Prescription Renewals (SmartRenewal)SmartSuite / Prescription Renewals (SmartRenewal)Operational
Population Risk Management (PRM)Official componentOperational
Pharmacy - Eligibility/Benefits VerificationElectronic Prior Authorization (Myndshft) / Pharmacy - Eligibility/Benefits VerificationOperational
Total Benefits (Provider Solutions)3 componentsOperational
E-Prescribing Desktop (Rcopia)6 componentsOperational
Prescription Engagement (RxInform)Official componentOperational
Prescription Routing (Gadget)Official componentOperational
DrFirst Universal Login (IDaaS)Official componentOperational
SmartSuite8 componentsOperational
DrFirst US Support Services3 componentsOperational
iPrescribe Support Services3 componentsOperational
Third-Party Vendor Services4 componentsOperational

1 of 51 affected

Official incident text

Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

06 updates
  1. Scheduled

    DrFirst is performing system maintenance in our production environment on Thursday, September 17, 2026, beginning at 10:00 PM ET. There is no anticipated interruption in services during this scheduled maintenance window. For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team To view this notice at any time, go to: https://drfirst.statuspage.io/

  2. Scheduled

    DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, September 24, beginning at 9:00 pm ET. During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data. For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

  3. Investigating

    Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.

  4. Investigating

    We are continuing to investigate this issue.

  5. Identified

    The issue has been identified and a fix is being implemented.

  6. Identified

    We are continuing to work on a fix for this issue.