Live status / Social & community

Dstny has a partial disruption.

Dstny has a partial disruption affecting EU.

Signal updated 22m ago · Sep 17, 2026, 9:10 PM UTC

DegradedOfficial signal: minor

Current incident · started Sep 17, 2026, 8:36 PM UTC

Ongoing DNS Propagation Causing Intermittent Access to Dstny Services

We are currently investigating reports of intermittent access issues affecting Dstny services. This is impacting access to both production and staging environments for some users due to a DNS-related issue affecting dstny.com and dstny.se. The underlying issue has been resolved by our GIS Cloud team. However, due to DNS propagation and caching across internet service providers and local networks, some customers may continue to experience intermittent connectivity or access issues while DNS records are refreshed. Our teams are actively monitoring the situation and will continue to provide updates every 60 minutes or sooner if significant new information becomes available. We apologise for any inconvenience caused and appreciate your patience during this time. Dstny Support

Affected surface

Components

46 components
Analytics3 componentsOperational
APCall2Teams / APOperational
EUCarrier Automate / EUOperational
APConnectMe / APOperational
EUCore / EUDegraded
EUSMP / EUOperational
EUTeams Connect / EUOperational
EUMPS / EUOperational
EUParis Tech / EUOperational
APAnalytics / APOperational
EUVoIPcube / EUOperational
EUBMP / EUOperational
EUAnalytics / EUOperational
EUCall Recording / EUOperational
USCarrier Automate / USOperational
EUConnectMe / EUOperational
EUFully Managed UCaaS / EUOperational
AUSCall2Teams / AUSOperational
BMP1 componentsOperational
USAnalytics / USOperational
Call2Teams4 componentsOperational
SMP (Legacy)Other Services / SMP (Legacy)Operational
USFully Managed UCaaS / USOperational
EUCall2Teams / EUOperational
USCall2Teams / USOperational
APCRM Connect / APOperational
APSMP / APOperational
APTeams Connect / APOperational
Call Recording1 componentsOperational
USConnectMe / USOperational
EUCRM Connect / EUOperational
Carrier Automate2 componentsOperational
ConnectMe3 componentsOperational
Core1 componentsPartial disruption
CRM Connect2 componentsOperational
MPS1 componentsOperational
Paris Tech1 componentsOperational
SMP2 componentsOperational
Teams Connect2 componentsOperational
Fully Managed UCaaS2 componentsOperational
VoIPcube1 componentsOperational
Other Services1 componentsOperational
APOfficial componentOperational
AUSOfficial componentOperational
EUOfficial componentOperational
USOfficial componentOperational

1 of 31 affected

Official incident text

We are currently investigating reports of intermittent access issues affecting Dstny services. This is impacting access to both production and staging environments for some users due to a DNS-related issue affecting dstny.com and dstny.se. The underlying issue has been resolved by our GIS Cloud team. However, due to DNS propagation and caching across internet service providers and local networks, some customers may continue to experience intermittent connectivity or access issues while DNS records are refreshed. Our teams are actively monitoring the situation and will continue to provide updates every 60 minutes or sooner if significant new information becomes available. We apologise for any inconvenience caused and appreciate your patience during this time. Dstny Support

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

05 updates
  1. Investigating

    We are investigating an issue affecting the Android & iOS mobile app following the release of version 7.0.1. Some users may experience the app crashing or calls disconnecting when placing a call on hold, transferring a call or attempting to add a second call. Our teams are actively investigating the issue. We will provide further updates as more information becomes available.

  2. Investigating

    We are currently investigating a potential incident affecting DstnyZone. At this time, the specific regions and the extent of the impact are not yet confirmed. Our teams are actively working to identify the scope of the issue and we will provide updates every 60 minutes as we gather more information. Thank you for your patience as we work to address this matter. Dstny Support

  3. Monitoring

    We are writing to inform you that an issue occurred earlier affecting DstnyZone in all regions. The incident has been fully resolved, and services have been restored. This may have caused DstnyZone to be unaccessible for users in the affected areas. We will continue to monitor the situation for the next 24 hours to ensure there is no further impact. Thank you for your understanding, and we appreciate your continued patience. If you have any questions or concerns, please don’t hesitate to contact our support team. Dstny Support

  4. Identified

    We are currently investigating reports of intermittent access issues affecting Dstny services. This is impacting access to both production and staging environments for some users due to a DNS-related issue affecting dstny.com and dstny.se. The underlying issue has been resolved by our GIS Cloud team. However, due to DNS propagation and caching across internet service providers and local networks, some customers may continue to experience intermittent connectivity or access issues while DNS records are refreshed. Our teams are actively monitoring the situation and will continue to provide updates every 60 minutes or sooner if significant new information becomes available. We apologise for any inconvenience caused and appreciate your patience during this time. Dstny Support

  5. Identified

    The DNS-related issue affecting dstny.com and dstny.se has been resolved by our GIS Cloud team. However, some customers may continue to experience intermittent access issues to Dstny production and staging environments while DNS changes propagate across internet service providers and local networks. If you are still experiencing connectivity issues, we recommend first clearing your local DNS cache. Customers who are familiar with their network settings may also temporarily switch to a public DNS provider such as Cloudflare (1.1.1.1) or Google DNS (8.8.8.8), both of which have been confirmed to have the correct DNS records. We continue to actively monitor the situation and will provide further updates as required. Dstny Support