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Dstny has a partial disruption.
Dstny has a partial disruption affecting EU.
Signal updated 22m ago · Sep 17, 2026, 9:10 PM UTC
Current incident · started Sep 17, 2026, 8:36 PM UTC
Ongoing DNS Propagation Causing Intermittent Access to Dstny Services
We are currently investigating reports of intermittent access issues affecting Dstny services. This is impacting access to both production and staging environments for some users due to a DNS-related issue affecting dstny.com and dstny.se. The underlying issue has been resolved by our GIS Cloud team. However, due to DNS propagation and caching across internet service providers and local networks, some customers may continue to experience intermittent connectivity or access issues while DNS records are refreshed. Our teams are actively monitoring the situation and will continue to provide updates every 60 minutes or sooner if significant new information becomes available. We apologise for any inconvenience caused and appreciate your patience during this time. Dstny Support
Affected surface
Components
1 of 31 affected
Official incident text
We are currently investigating reports of intermittent access issues affecting Dstny services. This is impacting access to both production and staging environments for some users due to a DNS-related issue affecting dstny.com and dstny.se. The underlying issue has been resolved by our GIS Cloud team. However, due to DNS propagation and caching across internet service providers and local networks, some customers may continue to experience intermittent connectivity or access issues while DNS records are refreshed. Our teams are actively monitoring the situation and will continue to provide updates every 60 minutes or sooner if significant new information becomes available. We apologise for any inconvenience caused and appreciate your patience during this time. Dstny Support
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Investigating
We are investigating an issue affecting the Android & iOS mobile app following the release of version 7.0.1. Some users may experience the app crashing or calls disconnecting when placing a call on hold, transferring a call or attempting to add a second call. Our teams are actively investigating the issue. We will provide further updates as more information becomes available.
- Investigating
We are currently investigating a potential incident affecting DstnyZone. At this time, the specific regions and the extent of the impact are not yet confirmed. Our teams are actively working to identify the scope of the issue and we will provide updates every 60 minutes as we gather more information. Thank you for your patience as we work to address this matter. Dstny Support
- Monitoring
We are writing to inform you that an issue occurred earlier affecting DstnyZone in all regions. The incident has been fully resolved, and services have been restored. This may have caused DstnyZone to be unaccessible for users in the affected areas. We will continue to monitor the situation for the next 24 hours to ensure there is no further impact. Thank you for your understanding, and we appreciate your continued patience. If you have any questions or concerns, please don’t hesitate to contact our support team. Dstny Support
- Identified
We are currently investigating reports of intermittent access issues affecting Dstny services. This is impacting access to both production and staging environments for some users due to a DNS-related issue affecting dstny.com and dstny.se. The underlying issue has been resolved by our GIS Cloud team. However, due to DNS propagation and caching across internet service providers and local networks, some customers may continue to experience intermittent connectivity or access issues while DNS records are refreshed. Our teams are actively monitoring the situation and will continue to provide updates every 60 minutes or sooner if significant new information becomes available. We apologise for any inconvenience caused and appreciate your patience during this time. Dstny Support
- Identified
The DNS-related issue affecting dstny.com and dstny.se has been resolved by our GIS Cloud team. However, some customers may continue to experience intermittent access issues to Dstny production and staging environments while DNS changes propagate across internet service providers and local networks. If you are still experiencing connectivity issues, we recommend first clearing your local DNS cache. Customers who are familiar with their network settings may also temporarily switch to a public DNS provider such as Cloudflare (1.1.1.1) or Google DNS (8.8.8.8), both of which have been confirmed to have the correct DNS records. We continue to actively monitor the situation and will provide further updates as required. Dstny Support