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Eckoh has planned maintenance in progress.

Eckoh has planned maintenance in progress according to its official source.

Signal updated 8d ago · Sep 9, 2026, 3:35 PM UTC

MaintenanceOfficial signal: maintenance

Current incident · started Sep 9, 2026, 3:32 PM UTC

Planned Maintenance - St Albans – Voice Platform - UK Only

Eckoh will be conducting routine maintenance out of hours on the UK Voice Platform hosted in the St Albans Data Centre. This upgrade applies security patches and additional features and is routine maintenance. There is no expected downtime. Ticket Reference: CHM-18729

Affected surface

Components

32 components
Core CallGuard Hosted UKCallGuard Hosted / Core CallGuard Hosted UKOperational
PSP Related Issue UKPayment Solution / PSP Related Issue UKOperational
Internet ConnectivityCore Infrastructure / Internet ConnectivityOperational
CallGuard Hosted3 componentsOperational
Panel CallGuard Hosted UKCallGuard Hosted / Panel CallGuard Hosted UKOperational
Payment Module UKPayment Solution / Payment Module UKOperational
TelephonyCore Infrastructure / TelephonyOperational
PSP Related Issue USPayment Solution / PSP Related Issue USOperational
Network InfrastructureCore Infrastructure / Network InfrastructureOperational
Core CallGuard Hosted USCallGuard Hosted / Core CallGuard Hosted USOperational
Payment Solution4 componentsOperational
Payment Module USPayment Solution / Payment Module USOperational
Storage PlatformsCore Infrastructure / Storage PlatformsOperational
Core Infrastructure6 componentsOperational
Client ReportingCore Infrastructure / Client ReportingOperational
SecureChatOfficial componentOperational
Cloud Data Processing PlatformCore Infrastructure / Cloud Data Processing PlatformOperational
EckohConnectOfficial componentOperational
EckohRouteOfficial componentOperational
Eckoh Support PortalOfficial componentOperational
Cloud TS PlatformOfficial componentOperational
US Cloud ATC PlatformOfficial componentMaintenance
Virtual Terminal/Agent Control Panel - UKOfficial componentOperational
Virtual Terminal/Agent Control Panel - USOfficial componentOperational
Digital Payments - UKOfficial componentOperational
Digital Payments - USOfficial componentOperational
ChatGuard - UKOfficial componentOperational
ChatGuard - USOfficial componentOperational
Secure Voice Cloud - UKOfficial componentOperational
Secure Voice Cloud - SydneyOfficial componentOperational
Secure Voice Cloud - OregonOfficial componentOperational
Secure Voice Cloud - OhioOfficial componentOperational

1 of 29 affected

Official incident text

Eckoh will be conducting routine maintenance out of hours on the UK Voice Platform hosted in the St Albans Data Centre. This upgrade applies security patches and additional features and is routine maintenance. There is no expected downtime. Ticket Reference: CHM-18729

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

01 updates
  1. Scheduled

    Eckoh will be conducting routine maintenance out of hours on the UK Voice Platform hosted in the St Albans Data Centre. This upgrade applies security patches and additional features and is routine maintenance. There is no expected downtime. Ticket Reference: CHM-18729