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eMerchantPay is operating normally.

eMerchantPay is operating normally.

Signal updated 1d ago · Sep 16, 2026, 2:15 PM UTC

OperationalOfficial signal: none

Affected surface

Components

24 components
Genesis - admin console (PRODUCTION)PRODUCTION / Genesis - admin console (PRODUCTION)Operational
Genesis - admin console (STAGING)STAGING / Genesis - admin console (STAGING)Operational
emerchantpay.comOfficial componentOperational
Genesis - merchant console (PRODUCTION)PRODUCTION / Genesis - merchant console (PRODUCTION)Operational
Genesis - merchant console (STAGING)STAGING / Genesis - merchant console (STAGING)Operational
FTP serverOfficial componentOperational
Genesis - web payment form (PRODUCTION)PRODUCTION / Genesis - web payment form (PRODUCTION)Operational
Genesis - web payment form (STAGING)STAGING / Genesis - web payment form (STAGING)Operational
Genesis - API (PRODUCTION)PRODUCTION / Genesis - API (PRODUCTION)Operational
Genesis - API (STAGING)STAGING / Genesis - API (STAGING)Operational
Tokenization Vault (PRODUCTION)PRODUCTION / Tokenization Vault (PRODUCTION)Operational
KYC Service (PRODUCTION)PRODUCTION / KYC Service (PRODUCTION)Operational
Tokenization Vault (STAGING)STAGING / Tokenization Vault (STAGING)Operational
Onboarder (PRODUCTION)PRODUCTION / Onboarder (PRODUCTION)Operational
KYC Service (STAGING)STAGING / KYC Service (STAGING)Operational
Onboarder (STAGING)STAGING / Onboarder (STAGING)Operational
Smart Router (PRODUCTION)PRODUCTION / Smart Router (PRODUCTION)Operational
Smart Router (STAGING)STAGING / Smart Router (STAGING)Operational
Payee (PRODUCTION)PRODUCTION / Payee (PRODUCTION)Operational
Billing API (PRODUCTION)PRODUCTION / Billing API (PRODUCTION)Operational
STAGING8 componentsOperational
PRODUCTION10 componentsOperational
Docs.emerchantpay.comOfficial componentOperational
Partner Resource CentreOfficial componentOperational

0 of 22 affected

Official incident text

Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

01 updates
  1. Investigating

    Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team