Exact has a partial disruption.

You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix.

The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.

We are continuing to work on a fix.

When using the Exact Globe Excel Add-In in combination with Office build 2608, the Add-In will fail to start and return a "System Error". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Starting August 28, Microsoft will no longer support SMS-based authentication (<a href="https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-to-stop-sending-sms-codes-for-personal-accounts">Microsoft to stop sending SMS codes for personal accounts</a>). Users using this authentication method will be shown a migration wizard when they sign-in on or after the 28th of August. To keep a secure two-factor authentication sign-in, users will have to use an Authenticator-app and set an email address used for password resets.

The issue has been identified and a fix is being implemented.

A fix is made available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August. To apply the fix, update to 1 of these versions after the mentioned date. We continue to work on a resolution for Exact Globe Next.

On certain occasions, the migration to Microsoft Authenticator cannot be executed. In those cases, you can perform a reset of your two factor authentication (2FA) by opening an InPrivate/Incognito browser session and complete the setup via <a href="https://aka.ms/setupsecurityinfo">Microsoft Security Information Setup</a>.

A fix is made available in Exact Globe Next Release 424SP46 as of the 1st of September 2026 for the Dutch and English language. We continue to work on a resolution for the other languages for Exact Globe Next. To apply the fix, update to this version after the mentioned date. A fix is already available for Exact Globe+ releases 507SP3, 506SP12 and 505SP19 as of the 27th of August.

You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

We have identified that the current issue is resolved in Microsoft Excel Version 2609, which is currently available only in the Beta Channel. In the meantime, customers in the Current Channel using Unicode languages may still experience display issues in certain Excel Add-in screens. We will update this page as soon as more information becomes available.

You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience issues when synchronizing the plan board in Exact Online with your Outlook agenda. This includes, but is not limited to a "Due incorrect login information it is not possible to send modifications to the personal agenda's of X employees. Due to technical issues it is not possible to send modifications to the personal agenda of X employees." error. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status "File rejected by bank" after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.

We are continuing to work on a solution for ING and ABN AMRO. As soon as more information becomes available we will update this page.

Exact Online NL and BE will be undergoing scheduled maintenance on Saturday the 19th of September between 02:00 and 04:00 CEST. During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

You may experience that your batch payment to the Rabobank is being rejected. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has now also been resolved for ING customers. For ABN AMRO we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for ING, the issue has been resolved and the status column is updated.

You may receive an Oops error when opening the overview Revenue Forecast via Subscriptions. As temporary workaround, you can adjust the the Number Format via [User Name > My Exact Online > User Settings > Number Format] to 123,456,789.00 in order to be able to open the revenue forecast of your subscriptions. In the meantime we are working on a structural solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

The implemented fix did not resolve the issue. We are investigating the issue. We will update this page once more information becomes available.