Formstack is operating normally.

We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.

We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce. Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution. We will provide additional updates as our investigation progresses. Thank you for your patience while we work to resolve this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We have identified and resolved the issue affecting form save, publish, and duplicate functionality within Formstack Forms for Salesforce. A fix has been released in version 4.155, and we are actively deploying this update to affected organizations. If you would prefer to install the update immediately, you can do so using the following package installation link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg7000000BJDt We will continue monitoring the environment to ensure stability following the deployment. Thank you for your patience while we worked to resolve this issue.

We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We have identified an issue impacting the migration of large forms. While our team investigates, please refrain from migrating large forms to avoid potential issues or failed migrations. We are actively working to identify the root cause and will provide updates as more information becomes available. Thank you for your patience and understanding.

We have identified an issue affecting form migrations for a limited number of customers with very large forms. These migrations may fail or experience unexpected issues. While our team works toward a resolution, please refrain from migrating very large forms. We do not expect to have a substantive update before Monday, July 20. We will share additional information as it becomes available. Thank you for your patience and understanding.

We are continuing to work on a fix for this issue.

Resolved (Sandbox): The fix for the large form migration issue has been deployed to Sandbox. Customers who were impacted in Sandbox should republish their affected forms to restore expected functionality. We are currently working to deploy the fix to Production. We will provide another update once the Production fix has been released.

Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.

Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic. Proofpoint has identified the root cause and is currently working to recover affected services. Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients. We are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents.

We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working. Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.

This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected. We apologize for the disruption and appreciate your patience.

As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected. Our team is continuing to monitor the service to ensure stability.

This incident has been resolved. Formstack Forms is available and operating as expected. From 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident. Our team monitored the service following recovery and has confirmed that functionality has been restored.

We are currently investigating an issue where some customers may receive unexpected account deactivation notifications related to bounced confirmation emails. Our team is actively working to identify the cause. We will provide additional updates as more information becomes available.

The issue affecting confirmation email delivery to Microsoft-hosted email addresses has been resolved. Confirmation emails should now be delivered as expected moving forward. We will continue to monitor for any additional issues.

This issue has been resolved. Confirmation emails to Microsoft-hosted email addresses are now being delivered as expected.

We've identified an issue affecting confirmation emails sent through Formstack Forms. The Confirmation emails from forms are currently delayed or not being delivered, including test emails sent from the settings screen. Notification emails remain unaffected.

A fix has been implemented and we are monitoring results

The incident has been resolved

Salesforce is currently experiencing a service disruption impacting multiple regions. This may result in delays, intermittent errors, failed submissions, or difficulty accessing Salesforce-connected services. Salesforce has deployed a fix and services are recovering region by region. We are actively monitoring the recovery and assessing any impact to Intellistack customers. We will provide additional updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

Salesforce has resolved the service disruption, and affected services have returned to normal operation. We have reviewed the impact of the outage across our Salesforce-connected products. Recovery requirements vary by product: Forms: Customers with failed Salesforce integrations will have received a failed integration notification. Affected submissions can be selected and the integration re-run from within Forms. Forms for Salesforce Classic: We will broadly resubmit failed submissions impacted by the outage. No customer action is required at this time. Forms for Salesforce Native: Because affected Salesforce orgs were unavailable, forms could not be served during the disruption. There are no submissions to recover; any forms that were not completed will need to be submitted again. Documents for Salesforce: Merge requests could not be initiated while affected Salesforce orgs were unavailable. Any required merges will need to be triggered again. Formstack Documents — Salesforce Deliveries: Depending on the configuration, failed merges or deliveries may need to be re-triggered. Please contact Support if assistance is needed. All services are currently operational. If you continue to experience issues related to this disruption, please contact our Support team.

We have identified an issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms. Our team has identified the cause and is working to resolve the issue.

A fix has been implemented for the issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms. We are monitoring to ensure the issue remains resolved.

This incident has been resolved.