GoToAssist has planned maintenance in progress.

As part of our commitment to providing exceptional service and reliability to our customers, scheduled maintenance will be conducted for LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central, and Pro during the date and time listed below, due to planned <b>Vendor maintenance</b>. <b>Date and Time:</b> August 1st, 2026, 4:00 AM UTC to 10:00 AM UTC <b>Purpose:</b> This maintenance is being performed due to planned maintenance by a third‑party vendor. <b>Duration:</b> All maintenance will be performed within the 6-hour maintenance window. <b>What to expect: </b>During the <b>6‑hour maintenance window</b>, customers may experience a brief service interruption of <b>approximately 30 minutes</b>. The following impacts are expected for each product <b>LogMeIn Rescue:</b> Applet, TechConsole, CallingCard download will be available; however, customers will be able to download the Rescue Applet without signing in. <b>GoToAssist Remote Support v5: </b> Client application download may not work. <b>LogMeIn Central & Pro: </b> Installer downloads may experience degraded performance, and remote control functionality will be unavailable. <b>Workaround for LogMeIn Central and Pro:</b> <b> Remote control sessions can still be initiated using the desktop application by following the steps below:</b> * Download the desktop application directly (if already installed, no download is required). * Install the desktop application. * Log in using the desktop application. * Start the remote control session directly from the desktop application instead of the website. We would like to thank you for your patience and understanding during this time.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.

We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.

Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.

As part of our commitment to providing exceptional service and reliability to our customers, the GoTo Resolve team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. <b>Date and Time:</b> August 17th, 2026, 6:00 AM to 7:00 AM (UTC) <b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <b>Duration:</b> All maintenance will be performed within the 1-hour-maintenance window. <b>What to expect:</b> During the scheduled maintenance window, users may experience service degradation with the SentinelOne EDR integration in LogMeIn Resolve. We would like to thank you for your patience and understanding during this time.

Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users. We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution. We will provide another update shortly.

Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. <b>Date and Time:</b> August 19th, 2026, 5:30 AM to 8:00 AM (UTC) <b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <b>Duration:</b> All maintenance will be performed within the 2.5-hour-maintenance window. <b>What to expect:</b> During the maintenance window, the application will be unavailable for 5 minutes. Customers will not be able to start new sessions during those 5 minutes, whereas there will be no impact on ongoing sessions. We would like to thank you for your patience and understanding during this time.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions. We will provide another update shortly.

Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central. We will provide another update shortly.

Our engineers are seeing an improvement on the situation and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. <b>Date and Time:</b> September 3rd, 2026, 5:30 AM to 8:00 AM (UTC) <b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <b>Duration:</b> All maintenance will be performed within the 2.5-hour-maintenance window. <b>What to expect:</b> During the maintenance window, the application will be unavailable for 5 minutes. Customers will not be able to start new sessions during those 5 minutes, while there will be no impact on ongoing sessions. We would like to thank you for your patience and understanding during this time.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC. Our engineers are working to identify the issue and will provide another update shortly.

Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner. We will provide another update shortly.

Our partner has corrected the issue and we are seeing sustained stability in email services. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.

We have identified the issue our team is all hands on deck to restore service.

We are seeing improvements to connectivity and are monitoring gradual recovery of services.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central. Our engineers are working to identify the issue and will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have corrected the issue and we are monitoring improvements with the affected product features. We will continue monitoring the situation and provide a final update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.