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GoTo has planned maintenance in progress.

GoTo has planned maintenance in progress according to its official source.

Signal updated 1d ago · Sep 16, 2026, 8:35 PM UTC

MaintenanceOfficial signal: none

Current incident · started Aug 19, 2026, 3:48 PM UTC

Commercial Systems- Scheduled Maintenance

As part of our ongoing commitment to service reliability, we will be performing scheduled maintenance on our commercial systems during the window listed above. <b>Date & Time: </b> Saturday, September 19, 2026 — 5:00 AM to 7:00 AM UTC <b>Duration:</b> All maintenance will be completed within the 2-hour window. <b>What to expect: </b> Our commercial systems will be temporarily unavailable. During this time, customers will be unable to: Purchase new subscriptions Modify or upgrade existing subscriptions Add new seats to their accounts Purchase any Add-ons to their existing subscriptions There will be no disruption to any GoTo product services. All existing GoTo products will remain fully operational throughout the maintenance window. Customers currently using any GoTo product will experience no interruption to their service. We appreciate your patience and understanding!

Affected surface

Components

72 components
VoIP Calls - DeskphonesGoTo Connect (Business Communication) / VoIP Calls - DeskphonesOperational
Contact CenterContact Center (Business Communication) / Contact CenterOperational
GoTo Connect (Business Communication)9 componentsOperational
GoTo MeetingGoTo Meeting, GoTo Webinar, and Collaboration Tools / GoTo MeetingOperational
DevicesLogMeIn Resolve / DevicesOperational
RescueRescue and GoToAssist (Remote Support) / RescueOperational
GoTo Assist Remote Support v5 APIGoTo API / GoTo Assist Remote Support v5 APIOperational
GrasshopperGrasshopper (Business Communication) / GrasshopperOperational
Pro/CentralGoToMyPC, Pro, Central, and Hamachi (Remote Access) / Pro/CentralOperational
Customer EngagementCustomer Engagement (Business Communication) / Customer EngagementOperational
MiradoreLogMeIn Miradore (Mobile Device Management - MDM) / MiradoreOperational
New purchasesPurchase & Subscription Operations / New purchasesOperational
VoIP Calls - GoTo Connect WebGoTo Connect (Business Communication) / VoIP Calls - GoTo Connect WebOperational
CC-ProContact Center (Business Communication) / CC-ProOperational
Contact Center (Business Communication)2 componentsOperational
GoTo WebinarGoTo Meeting, GoTo Webinar, and Collaboration Tools / GoTo WebinarOperational
HelpdeskLogMeIn Resolve / HelpdeskOperational
GoToMyPCGoToMyPC, Pro, Central, and Hamachi (Remote Access) / GoToMyPCOperational
GoTo Meeting APIGoTo API / GoTo Meeting APIOperational
GoTo Assist Remote Support v5Rescue and GoToAssist (Remote Support) / GoTo Assist Remote Support v5Operational
Self ServePurchase & Subscription Operations / Self ServeOperational
VoIP Calls - GoTo Connect MobileGoTo Connect (Business Communication) / VoIP Calls - GoTo Connect MobileOperational
GoTo TrainingGoTo Meeting, GoTo Webinar, and Collaboration Tools / GoTo TrainingOperational
MDMLogMeIn Resolve / MDMOperational
GoTo Assist Remote support v4Rescue and GoToAssist (Remote Support) / GoTo Assist Remote support v4Operational
HamachiGoToMyPC, Pro, Central, and Hamachi (Remote Access) / HamachiOperational
GoTo Training APIGoTo API / GoTo Training APIOperational
Grasshopper (Business Communication)1 componentsOperational
Trial initiationPurchase & Subscription Operations / Trial initiationOperational
PSTN Calls - InboundGoTo Connect (Business Communication) / PSTN Calls - InboundOperational
OpenVoiceGoTo Meeting, GoTo Webinar, and Collaboration Tools / OpenVoiceOperational
Remote ExecutionLogMeIn Resolve / Remote ExecutionOperational
GoTo Assist Service DeskRescue and GoToAssist (Remote Support) / GoTo Assist Service DeskOperational
GoTo Webinar APIGoTo API / GoTo Webinar APIOperational
Customer Engagement (Business Communication)1 componentsOperational
Subscription ManagementPurchase & Subscription Operations / Subscription ManagementOperational
PSTN Calls - OutboundGoTo Connect (Business Communication) / PSTN Calls - OutboundOperational
GoTo StageGoTo Meeting, GoTo Webinar, and Collaboration Tools / GoTo StageOperational
ReportingLogMeIn Resolve / ReportingOperational
GoTo Assist CorporateRescue and GoToAssist (Remote Support) / GoTo Assist CorporateOperational
GoTo Connect APIGoTo API / GoTo Connect APIOperational
GoTo Meeting, GoTo Webinar, and Collaboration Tools6 componentsOperational
Messaging - SMSGoTo Connect (Business Communication) / Messaging - SMSOperational
SupportLogMeIn Resolve / SupportOperational
join.meGoTo Meeting, GoTo Webinar, and Collaboration Tools / join.meOperational
GoTo Assist Service Desk APIGoTo API / GoTo Assist Service Desk APIOperational
LogMeIn Resolve9 componentsOperational
Messaging - ChatGoTo Connect (Business Communication) / Messaging - ChatOperational
LoginLogMeIn Resolve / LoginOperational
Rescue Live ControlRescue and GoToAssist (Remote Support) / Rescue Live ControlOperational
GoTo Assist Remote Support APIGoTo API / GoTo Assist Remote Support APIOperational
LogMeIn Miradore (Mobile Device Management - MDM)1 componentsOperational
Administration PortalGoTo Connect (Business Communication) / Administration PortalOperational
Rescue Live GuideRescue and GoToAssist (Remote Support) / Rescue Live GuideOperational
GoTo Assist Corporate APIGoTo API / GoTo Assist Corporate APIOperational
Rescue and GoToAssist (Remote Support)9 componentsOperational
IntegrationsLogMeIn Resolve / IntegrationsOperational
FaxGoTo Connect (Business Communication) / FaxOperational
Rescue Live LensRescue and GoToAssist (Remote Support) / Rescue Live LensOperational
GoTo Developer Center FrontendGoTo API / GoTo Developer Center FrontendOperational
GoToMyPC, Pro, Central, and Hamachi (Remote Access)3 componentsOperational
Resolve MCP ServerLogMeIn Resolve / Resolve MCP ServerOperational
Rescue LensRescue and GoToAssist (Remote Support) / Rescue LensOperational
Admin APIGoTo API / Admin APIOperational
GoTo API15 componentsOperational
SCIM APIGoTo API / SCIM APIOperational
Purchase & Subscription Operations4 componentsOperational
Authentication APIGoTo API / Authentication APIOperational
GoTo StatusPageOfficial componentOperational
GoTo Resolve Recording and Session APIGoTo API / GoTo Resolve Recording and Session APIOperational
GoTo Resolve MDM APIGoTo API / GoTo Resolve MDM APIOperational
Goto Resolve Knowledge Base APIGoTo API / Goto Resolve Knowledge Base APIOperational

0 of 61 affected

Official incident text

As part of our ongoing commitment to service reliability, we will be performing scheduled maintenance on our commercial systems during the window listed above. <b>Date & Time: </b> Saturday, September 19, 2026 — 5:00 AM to 7:00 AM UTC <b>Duration:</b> All maintenance will be completed within the 2-hour window. <b>What to expect: </b> Our commercial systems will be temporarily unavailable. During this time, customers will be unable to: Purchase new subscriptions Modify or upgrade existing subscriptions Add new seats to their accounts Purchase any Add-ons to their existing subscriptions There will be no disruption to any GoTo product services. All existing GoTo products will remain fully operational throughout the maintenance window. Customers currently using any GoTo product will experience no interruption to their service. We appreciate your patience and understanding!

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

05 updates
  1. Scheduled

    As part of our ongoing commitment to service reliability, we will be performing scheduled maintenance on our commercial systems during the window listed above. <b>Date & Time: </b> Saturday, September 19, 2026 — 5:00 AM to 7:00 AM UTC <b>Duration:</b> All maintenance will be completed within the 2-hour window. <b>What to expect: </b> Our commercial systems will be temporarily unavailable. During this time, customers will be unable to: Purchase new subscriptions Modify or upgrade existing subscriptions Add new seats to their accounts Purchase any Add-ons to their existing subscriptions There will be no disruption to any GoTo product services. All existing GoTo products will remain fully operational throughout the maintenance window. Customers currently using any GoTo product will experience no interruption to their service. We appreciate your patience and understanding!

  2. Scheduled

    As part of GoTo’s commitment to provide exceptional service and reliability to our customers, we are performing maintenance to improve infrastructure resiliency. During the maintenance, customers may experience increased latency issues and slower response times. GoTo will be conducting service maintenance for all products. Our team will be taking all appropriate actions to minimize service interruptions during this event. September 30th - 01:30 to 2:00 am UTC - Customers may notice increased latency September 30th - 05:00 to 05:30 am UTC - Customers may notice increased latency We would like to thank you for your patience and understanding during this period.

  3. Scheduled

    As part of GoTo’s commitment to provide exceptional service and reliability to our customers, we are performing maintenance to improve infrastructure resiliency. During the maintenance, customers may experience increased latency issues and slower response times. GoTo will be conducting service maintenance for all products. Our team will be taking all appropriate actions to minimize service interruptions during this event. October 7th - 01:30 to 2:00 am UTC - Customers may notice increased latency October 7th - 05:00 to 05:30 am UTC - Customers may notice increased latency We would like to thank you for your patience and understanding during this period.

  4. Scheduled

    As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. <b>Date and Time:</b> 26/Sep/2026, 4:30 AM to 7:30 AM (UTC) <b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <b>Duration:</b> All maintenance will be performed within the 3-hour-maintenance window. <b>What to expect:</b> During the maintenance window, customers will not be able to start new sessions for 15 minutes. Ongoing sessions will not be impacted. We would like to thank you for your patience and understanding during this time.

  5. Scheduled

    As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. <b>Date and Time:</b> 27/Sep/2026, 4:30 AM to 7:30 AM (UTC) <b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability. <b>Duration:</b> All maintenance will be performed within the 3-hour-maintenance window. <b>What to expect:</b> During the maintenance window, customers will not be able to start new sessions for 15 minutes. Ongoing sessions will not be impacted. We would like to thank you for your patience and understanding during this time.