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Healthise has planned maintenance in progress.

Healthise has planned maintenance in progress according to its official source.

Signal updated 2d ago · Sep 15, 2026, 8:00 PM UTC

MaintenanceOfficial signal: none

Current incident · started Sep 10, 2026, 10:08 PM UTC

Heads up: Ignite Education monthly maintenance scheduled - September 17, 2026

When: Thursday, September 17, 2026 - 8pm-12am ET Description: We'll be performing routine maintenance to keep our systems running smoothly. Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket. Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact. The updates will begin at 6pm Mountain, 8pm Eastern. We will post a notification when the work is complete.

Affected surface

Components

25 components
CoachOfficial componentOperational
CommunicateOfficial componentOperational
Consumer Health Library (CHL)Official componentOperational
Content as a Service (CaaS)Official componentOperational
Content BrowserOfficial componentOperational
Custom Content Manager (CCM)Official componentOperational
Digital Experience Engine (DXE)Official componentOperational
EngagedRxOfficial componentOperational
EMR ModulesOfficial componentOperational
GooglePayCardsOfficial componentOperational
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.Official componentOperational
HW Content Services - iAPI, Taxonomy, Search, ContentOfficial componentOperational
HealthAdvisorOfficial componentOperational
HealthClips OnlineOfficial componentOperational
HealthHubOfficial componentOperational
Ignite Education APIsOfficial componentOperational
Ignite Growth PlatformOfficial componentOperational
Ignite On-DemandOfficial componentOperational
Ignite on FHIROfficial componentOperational
KnowledgebaseOfficial componentOperational
PTR SystemOfficial componentOperational
RoutersOfficial componentOperational
RxCDI Enrollment EndpointOfficial componentOperational
RxCDI DashboardOfficial componentOperational
WebMD TVOfficial componentOperational

0 of 25 affected

Official incident text

When: Thursday, September 17, 2026 - 8pm-12am ET Description: We'll be performing routine maintenance to keep our systems running smoothly. Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket. Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact. The updates will begin at 6pm Mountain, 8pm Eastern. We will post a notification when the work is complete.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

02 updates
  1. Scheduled

    When: Thursday, September 17, 2026 - 8pm-12am ET Description: We'll be performing routine maintenance to keep our systems running smoothly. Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket. Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact. The updates will begin at 6pm Mountain, 8pm Eastern. We will post a notification when the work is complete.

  2. Scheduled

    *CORRECTION*: There was a typo in one of the date fields that had the incorrect date. The correct date is Thursday, September 17. We apologize for the confusion. When: Thursday, September 17, 2026 - 8pm-12am ET Description: We'll be performing routine maintenance to keep our systems running smoothly. Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket. Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact. The updates will begin at 6pm Mountain, 8pm Eastern. We will post a notification when the work is complete.