Live status / Other services

Help Scout has planned maintenance in progress.

Help Scout has planned maintenance in progress according to its official source.

Signal updated 2d ago · Sep 15, 2026, 4:55 PM UTC

MaintenanceOfficial signal: none

Current incident · started Sep 15, 2026, 4:50 PM UTC

Scheduled Database Maintenance

Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 26, 2026, starting at 12:00 AM Eastern. We will provide updates here if anything changes during the maintenance window.

Affected surface

Components

15 components

Web AppOfficial componentOperational

Inbox APIPublic APIs / Inbox APIOperational

AI DraftsAI Services / AI DraftsOperational

Docs SitesOfficial componentOperational

AI AnswersAI Services / AI AnswersOperational

Docs APIPublic APIs / Docs APIOperational

BeaconOfficial componentOperational

AI SummarizeAI Services / AI SummarizeOperational

Mobile AppsOfficial componentOperational

AI AssistAI Services / AI AssistOperational

Email ProcessingOfficial componentOperational

Mailbox counts, folders, reports, search resultsOfficial componentOperational

Marketing SiteOfficial componentOperational

Public APIs2 componentsOperational

AI Services4 componentsOperational

0 of 13 affected

Official incident text

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

03 updates

ScheduledSep 15, 2026, 4:50 PM UTC
Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 26, 2026, starting at 12:00 AM Eastern. We will provide updates here if anything changes during the maintenance window.
ScheduledSep 15, 2026, 4:51 PM UTC
We will be undergoing scheduled maintenance during this time.
ScheduledSep 15, 2026, 4:53 PM UTC
We will be undergoing scheduled maintenance during this time.

Reading this page

Scope before severity.

The service badge describes the index’s summary. Component rows state who is affected. The official status page remains the source of record.

Open official status page

Service roll-up

OutageOnly a source-declared service-wide outage.
DegradedAny active scoped component incident, including a component outage.
MaintenancePlanned work, unless a degradation or outage is active.
UnknownThe source has no fresh, usable signal.

About Help Scout

Help Scout service status and uptime, checked regularly.

CategoryOther services

Sourcestatuspage v2