Infobip has planned maintenance in progress.

We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe: - Start (UTC): 07 October 11:00 - End (UTC): 07 October 17:00 SSL Certificate information: - Common Name: *.api.infobip.net - Subject Alternative Name: *.api.infobip.net, api.infobip.net - Valid until (UTC): 2027-02-17 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe: - Start (UTC): 08 October 11:00 - End (UTC): 08 October 17:00 SSL Certificate information: - Common Name: *.api-hk2.infobip.com - Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com - Valid until (UTC): 2027-02-20 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe: - Start (UTC): 16 October 11:00 - End (UTC): 16 October 17:00 SSL Certificate information: - Common Name: *.api-jb.infobip.com - Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com - Valid until (UTC): 2027-02-26 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe: - Start (UTC): 16 October 11:00 - End (UTC): 16 October 17:00 SSL Certificate information: - Common Name: *.api-kz1.infobip.com - Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com - Valid until (UTC): 2027-02-28 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-my1.infobip.com - Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-us2.infobip.com - Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-sp3.infobip.com - Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-han.infobip.com - Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-sg1.infobip.com - Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-se1.infobip.com, timeframe: - Start (UTC): 28 October 11:00 - End (UTC): 28 October 17:00 SSL Certificate information: - Common Name: *.api-se1.infobip.com - Subject Alternative Name: *.api-se1.infobip.com, api-se1.infobip.com - Valid until (UTC): 2027-03-10 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.api-us.infobip.com - Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.api-in2.infobip.com - Subject Alternative Name: *.api-in2.infobip.com, api-in2.infobip.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.api-ua1.infobip.com - Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.api.infobip.com - Subject Alternative Name: *.api.infobip.com, api.infobip.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.openmarket.com - Subject Alternative Name: *.openmarket.com, openmarket.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.api-eu1.infobip.com - Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.api-eu2.infobip.com - Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe: - Start (UTC): 27 September 11:00 - End (UTC): 27 September 17:00 SSL Certificate information: - Common Name: *.infobip.com - Subject Alternative Name: *.infobip.com, infobip.com - Valid until (UTC): 2027-03-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Brazil data center. Start (UTC): 22 September 2026 06:00 End (UTC): 22 September 2026 08:00 Purpose: Router software upgrade and optimization

We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Singapore data center. Start (UTC): 22 September 2026 20:00 End (UTC): 22 September 2026 22:00 Purpose: Router software upgrade and optimization

We will be performing planned maintenance of network infrastructure at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the United Arab Emirates data center. Start (UTC): 23 September 2026 20:00 End (UTC): 23 September 2026 22:00 Purpose: Router software upgrade and optimization

We will undergo routine patching of databases at our Global (Europe) data center. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components. This patching is essential to keep our databases up-to-date and ensure optimal performance. Start (UTC): 21 September 2026 08:00 End (UTC): 21 September 2026 09:00 Purpose: Database patching and maintenance

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our India data center during the below specified time-frame: Details: Start: 24 September 2026 07:00 UTC End: 24 September 2026 11:00 UTC Purpose: Business Continuity Management requirements Impact: Customers utilizing hosted services may experience minor disruptions or irregular traffic processing behavior within the timeframe above. Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.

We will undergo routine patching of databases at our Global (Europe) data center. During this activity, you may experience brief service interruptions affecting WhatsApp and other Chat App channels as well as their templates. As part of the migration process, certain database restarts may cause short periods of intermittent downtime, during which channel templates may be temporarily unavailable for management. This patching is essential to keep our databases up-to-date and ensure optimal performance. Start (UTC): 22 September 2026 09:00 End (UTC): 22 September 2026 10:00 Purpose: Database patching and maintenance

We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services. Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window. Start (UTC): 29 September 2026 08:00 End (UTC): 29 September 2026 09:00 Purpose: Database migration and infrastructure maintenance

We will be conducting a throughput test on our United States data center. The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the test. Start (UTC): 24 September 2026 07:00 End (UTC): 24 September 2026 11:00 Purpose: Ensuring availability of client services during a high load events.

We will be performing maintenance on the database infrastructure responsible for email sending using testing domains at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services. During the maintenance window, Infobip customers sending email through Infobip’s testing domains, such as free trial accounts that have not yet verified their own domain, may experience temporary unavailability, and such messages may fail with an error. Customers sending from their own verified domains will not be affected. Start (UTC): 28 September 2026 07:00 End (UTC): 28 September 2026 08:00 Purpose: Database migration and infrastructure maintenance

The maintenance has been postponed to a new date: Start (UTC): 30 September 2026 07:00 End (UTC): 30 September 2026 08:00 We apologize for any inconvenience.

We will be conducting a throughput test on our Global (Europe) data center. The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to preserve service continuity and minimize impact on our customer's experience - we anticipate that this activity will not result in any noticeable disruptions. However, there is a possibility that some intermittent processing issues may occur during the test. Start (UTC): 28 September 2026 07:00 End (UTC): 28 September 2026 13:00 Purpose: Ensuring availability of client services during high load events.

We will undergo routine patching of databases at the following data centers: EU Region-locked, Great Britain, Pakistan, Qatar, and Turkey. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components. This patching is essential to keep our databases up-to-date and ensure they operate optimally Start (UTC): 29 September 2026 22:00 End (UTC): 30 September 2026 02:00 Purpose: Database patching and maintenance

We will undergo routine patching of databases at our EU Region-locked data center. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components. This patching is essential to keep our databases up-to-date and ensure optimal performance. Start (UTC): 1 October 2026 07:00 End (UTC): 1 October 2026 10:00 Purpose: Database patching and maintenance

We will undergo routine patching of databases at our EU Region-locked data center. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components. This patching is essential to keep our databases up-to-date and ensure optimal performance. Start (UTC): 1 October 2026 22:00 End (UTC): 1 October 2026 23:00 Purpose: Database patching and maintenance

We will undergo routine patching of database at our EU Region-locked data center. During this activity you may experience brief service interruptions for Moments service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window. This patching is essential to keep our database up-to-date and ensure optimal performance. Start (UTC): 2 October 2026 07:00 End (UTC): 2 October 2026 08:00 Purpose: Database patching and maintenance

We will undergo routine patching of database at our EU Region-locked data center. During this activity you may experience brief service interruptions for Numbers service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window. This patching is essential to keep our database up-to-date and ensure optimal performance. Start (UTC): 6 October 2026 07:00 End (UTC): 6 October 2026 08:00 Purpose: Database patching and maintenance

We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services. Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window. Start (UTC): 05 October 2026 07:00 End (UTC): 05 October 2026 08:00 Purpose: Database migration and infrastructure maintenance