IntelePeer has planned maintenance in progress.

Upcoming scheduled maintenance notice Release includes the following: • CPaaS continuation - This release includes reliability and stability improvements to the call processing platform. It resolves an issue that could cause instability during high-volume endpoint activity and ensures call flows gracefully handle incomplete routing configurations. It also includes improvements to the availability and accessibility of call recordings. • Voice Services Portal - This release includes usability and reliability improvements to the Voice Services Portal, enhancing the overall stability and performance of the platform for a more consistent user experience. • Smart Communicator - This release includes reliability and usability improvements to the messaging experience. It resolves an issue where deleting older messages could result in an error, ensures the message restore feature works correctly within the expected recovery window, and addresses the GIF picker functionality for a more complete and reliable messaging experience. • AI Agents - This release includes enhancements to the AI voice agent's integration with healthcare practice management systems, improving the accuracy of appointment status reporting and patient lookup across multiple vendors. It also adds support for collecting and saving insurance information during new patient scheduling, and includes reliability improvements to prescription refill processing for a more seamless patient experience. • SMS - This update includes improvements to the accuracy and reliability of SMS message delivery reporting. It resolves an issue where delivery receipts were returning an unknown status, ensuring customers receive accurate and consistent delivery confirmations for their outbound messages. All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there wi…

Upcoming scheduled maintenance notice Release includes the following: • AI Agents - This release resolves an issue affecting patient lookup by phone number for practice management integrations, ensuring the AI voice agent can accurately identify and retrieve patient information during inbound calls. No downtime is expected for this release. All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing. All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

We will be undergoing scheduled maintenance during this time.

Upcoming scheduled maintenance notice IntelePeer's Infosec team will be conducting routine external vulnerability scans. All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

Release includes the following: • Routing Engine - IntelePeer will be performing scheduled maintenance to upgrade core provisioning and routing infrastructure to a more modern and secure platform. This work is part of our ongoing commitment to improving overall system reliability, performance, and long-term stability of our network services. During this maintenance window, customers should refrain from making any trunk-related changes in the portal. All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

Upcoming scheduled maintenance notice Release includes the following: • Core Infrastructure - IntelePeer will be performing the next phase of scheduled infrastructure maintenance as part of our ongoing Denver data center modernization initiative. This work continues the consolidation of servers onto newer, more modern equipment to improve overall reliability, performance, and long-term resilience of our network and platform services. All work will be performed with full redundancy in place to ensure uninterrupted service throughout the maintenance window. All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

Upcoming scheduled maintenance notice Release includes the following: • SmartFlows Automation - This release includes usability and reliability improvements to the SmartFlows platform. It resolves an issue where flows stored in folders did not correctly display which version was actively deployed, giving users clearer and more accurate visibility into their flow status. It also introduces support for dynamic time zone handling per location, ensuring hours of operation are evaluated correctly for customers with offices across multiple time zones. • SMS Routers - This update includes improvements to the accuracy and reliability of SMS message delivery reporting. It resolves an issue where delivery receipts were returning an unknown status, ensuring customers receive accurate and consistent delivery confirmations for their outbound messages. All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.