Lightspeed is operating normally.

<b>Update Time:</b> Tuesday, September 1 at 15:00 AEST <b>Update Process:</b> Your POS will automatically update after 15:00 AEST. <b>NEW</b> Your loyalty customers can now keep their loyalty card in their Apple Wallet or Google Wallet, with their reward progress kept up to date automatically and a lock-screen notification the moment a reward unlocks. Design the card in your loyalty settings, then let customers join from anywhere using a shareable signup link or a printable QR code, rather than being signed up by staff at the POS. At the till, a one tap scans the pass to attach the customer to the sale. <b>IMPROVED</b> - Product variants can now be created and edited through the API. - Product availability can now be set per site through the API. - Improved security across Back Office and the POS. - Improved AI Menu Import so the chat can create a category before you add any products to it. - Improved card payments by giving cardholders more time to tap, insert or enter a PIN before the POS cancels the sale. - Updated the API documentation to cover the page-size parameter and the default page length for each endpoint. <b>RESOLVED</b> - Fixed an issue where importing a large product catalogue into an account with many sites could run slowly and stall part-way through. - Fixed an issue where saving a measurement on a product sub-variant returned an error and the change was lost. - Fixed an issue where duplicating a printer created the copy without its MAC address. <b>IN CASE YOU MISSED IT</b> Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your <a href="https://my.kounta.com">Back Office dashboard</a> for more details.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

<b>Scheduled maintenance:</b> Lightspeed Kiosk <b>Scheduled start:</b> Wednesday, 2 September 2026, 9:00pm AEST <b>Scheduled end:</b> Wednesday, 2 September 2026, 9:30pm AEST We're carrying out scheduled maintenance on our Kiosk services as part of a backend infrastructure migration. Kiosk services may be unavailable for approximately five minutes during the maintenance. The maintenance window is expected to last up to 30 minutes. You can continue trading as normal outside this brief interruption. No action is required.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

This incident has been resolved.

Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing returned to normal, and the service is being monitored.

<b>Update Time:</b> Tuesday, September 8 at 10:00 AEST This release contains general reliability and security fixes.

<b>Update Time:</b> Tuesday, September 8 at 21:30 AEST <b>RESOLVED</b> - Fixed an issue where Produce recipe lists could load more slowly for larger companies.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.

We are currently investigating the issue.

The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.

<b>Update Time:</b> Monday, September 14 at 15:00 AEST <b>Update Process:</b> Your POS will automatically update after 15:00 AEST. <b>IMPROVED</b> - Improved order syncing when printing subtotal receipts from the POS to reduce the risk of incorrect receipt totals when an order is open on multiple registers. - Simplified access to the Inventory stock locations page. Staff with the Stocktaking permission no longer require the Site Products permission and access is now available on all POS plans. <b>RESOLVED</b> - Fixed an issue where Lightspeed Payments Pay-at-Table forgot the original split quantity after the first payment and prompted to re-split the remainder. - Fixed an issue where cancelling a Lightspeed Payments card payment could leave POS stuck on the cancellation animation. - Fixed an issue where the POS could freeze during Lightspeed Payments transactions during temporary network disconnections. - Fixed an issue where POS orders could become stuck when checking out if Enforce Order Note and Promotions are both enabled. - Fixed an issue where takings could fail to load when reconciling with a large number of open orders present. - Fixed an issue where products marked as unavailable in POS appeared as available in Doshii connected online ordering integrations on a site's first connection. - Fixed an issue where the product keyword search on POS could omit matching products from a very large product catalogue. <b>MORE PRODUCT UPDATES</b> For the latest feature announcements, visit <a href="https://updates.kounta.com">Lightspeed Product Updates</a>. <b>IN CASE YOU MISSED IT</b> Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral! See the 'Refer us' tile on your <a href="https://my.kounta.com">Back Office dashboard</a> for more details.

Completed / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a third-party issue on the Interac network external to our systems. The upstream network issue has since been resolved, and Interac processing is fully operational.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We are currently receiving reports of degraded service on our French K-series support line for French callers. Our team is currently investigating this. Our French support service is temporarily available at the following number: +33187652207

Services are gradually being restored on the French K-series support lines. Our team is monitoring further.

Services are now fully restored on the French K-series support lines.