Live status / Cloud infrastructure

Liquid Web has a partial disruption.

Liquid Web is up, but not fully healthy. The official source has reported a scoped disruption.

Signal updated 11h ago · Sep 17, 2026, 10:10 AM UTC

DegradedOfficial signal: none

Current incident · started Sep 16, 2026, 2:49 PM UTC

Acronis Plugin Security Advisory (SEC-10986) -cPanel/Plesk

We are aware of the recent security advisory (SEC-10986) regarding the Acronis Cyber Protect Backup plugin for hosting control panels (cPanel/Plesk). Our Engineers are actively evaluating the impact across our fleet and verifying plugin versioning. We are conducting a thorough audit to confirm full patch coverage, identify any edge cases that require manual updates, and ensure that all managed systems remain secure. Service Disruption: None. Backups and control panel operations remain fully functional. We are actively auditing server inventory alongside our engineering teams. Further updates will be provided as soon as the fleet-wide verification is complete

Affected surface

Components

31 components
APIOfficial componentOperational
ChatSupport Services / ChatOperational
Cloud Load BalancersLoad Balancers / Cloud Load BalancersOperational
LAN NetworkNetwork / LAN NetworkOperational
DNSOfficial componentOperational
CaseSupport Services / CaseOperational
DC2 - LANData Centers / DC2 - LANOperational
Shared Load Balancers - DC2Load Balancers / Shared Load Balancers - DC2Operational
PHX NetworkNetwork / PHX NetworkOperational
Cloud DedicatedOfficial componentOperational
PhoneSupport Services / PhoneOperational
DC3 - LANData Centers / DC3 - LANOperational
Shared Load Balancers - DC3Load Balancers / Shared Load Balancers - DC3Operational
AMS NetworkNetwork / AMS NetworkOperational
Cloud VPS HostingOfficial componentOperational
DC4 - PHXData Centers / DC4 - PHXOperational
Shared Load Balancers - DC4Load Balancers / Shared Load Balancers - DC4Operational
CPanelOfficial componentOperational
EU - AMSData Centers / EU - AMSOperational
Shared Load Balancers - DC5Load Balancers / Shared Load Balancers - DC5Operational
InterWorxOfficial componentOperational
PleskOfficial componentOperational
Object StorageOfficial componentOperational
VMware CloudOfficial componentOperational
VMware Private CloudOfficial componentOperational
Business EmailOfficial componentOperational
Load Balancers5 componentsOperational
Network3 componentsOperational
Data Centers4 componentsOperational
Management PortalOfficial componentOperational
Support Services3 componentsOperational

0 of 27 affected

Official incident text

We are aware of the recent security advisory (SEC-10986) regarding the Acronis Cyber Protect Backup plugin for hosting control panels (cPanel/Plesk). Our Engineers are actively evaluating the impact across our fleet and verifying plugin versioning. We are conducting a thorough audit to confirm full patch coverage, identify any edge cases that require manual updates, and ensure that all managed systems remain secure. Service Disruption: None. Backups and control panel operations remain fully functional. We are actively auditing server inventory alongside our engineering teams. Further updates will be provided as soon as the fleet-wide verification is complete

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

05 updates
  1. Scheduled

    Liquid Web Network Engineers will perform scheduled maintenance on the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. This work is part of our ongoing efforts to improve network connectivity, performance, reliability, and scalability. Maintenance Window: October 6, 2026, at 11:00 AM ET Expected Duration: Up to 5 hours At this time, no service interruptions or increased latency are expected for customer services during the maintenance window. Our Support team will be available throughout the maintenance period should you have any questions or require assistance. You can reach us through the following channels: Live Chat: https://portal.liquidweb.com Email: support@liquidweb.com We appreciate your understanding and patience as we continue to enhance our infrastructure and services. Thank you for your continued support. Internal System Maintenance Reference: [CC-13765]

  2. Scheduled

    Liquid Web Network Engineers will perform scheduled maintenance on the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. This work is part of our ongoing efforts to improve network connectivity, performance, reliability, and scalability. Maintenance Window: October 7, 2026, at 11:00 AM ET Expected Duration: Up to 5 hours At this time, no service interruptions or increased latency are expected for customer services during the maintenance window. Our Support team will be available throughout the maintenance period should you have any questions or require assistance. You can reach us through the following channels: Live Chat: https://portal.liquidweb.com Email: support@liquidweb.com We appreciate your understanding and patience as we continue to enhance our infrastructure and services. Thank you for your continued support. Internal System Maintenance Reference: [CC-13765]

  3. Identified

    We are aware of the recent security advisory (SEC-10986) regarding the Acronis Cyber Protect Backup plugin for hosting control panels (cPanel/Plesk). Our Engineers are actively evaluating the impact across our fleet and verifying plugin versioning. We are conducting a thorough audit to confirm full patch coverage, identify any edge cases that require manual updates, and ensure that all managed systems remain secure. Service Disruption: None. Backups and control panel operations remain fully functional. We are actively auditing server inventory alongside our engineering teams. Further updates will be provided as soon as the fleet-wide verification is complete

  4. Identified

    The security patch for CVE-2026-87886 (SEC-10986) is being applied across the affected Acronis Cyber Protect Backup plugin. Our engineers continue to monitor the environment and validate the patched systems. We have not observed any new issues since our last update run. We will provide further updates as needed. Thank you for your patience and understanding.

  5. Monitoring

    The security patch for CVE-2026-87886 (SEC-10986) is applied across the affected Acronis Cyber Protect Backup plugins. Our Engineering team continues to monitor the environment and validate the patched systems. We have not observed any new issues since our last update. If you need assistance or have any concerns, please get in touch with our Support team.