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MRI Software has a partial disruption.

MRI Software has a partial disruption affecting Education – Attendance Collection Tool and Resident Screening.

Signal updated 33m ago · Sep 17, 2026, 9:00 PM UTC

DegradedOfficial signal: minor

Current incident · started Sep 17, 2026, 5:07 PM UTC

Education – Attendance Collection Tool - Investigation Underway

<p>Dear MRI Client, <p>We are aware of a potential issue which started on <b>17-Sep-2026</b> at <b>16:00&nbsp;UTC</b> affecting <b>Education – Attendance Collection Tool</b>. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.<br> Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. <p>Regards,<br> <b>MRI Software</b></p>

Affected surface

Components

279 components
Agora Gateway - APACAgora Gateway / Agora Gateway - APACOperational
Agora Insights - APACAgora Insights / Agora Insights - APACOperational
Accommodation Rent AccountingOfficial componentOperational
Application Studio - APACApplication Studio / Application Studio - APACOperational
Asset Modeling - APACAsset Modeling / Asset Modeling - APACOperational
Contract Intelligence - APACContract Intelligence / Contract Intelligence - APACOperational
Debt Management - APACDebt Management / Debt Management - APACOperational
Energy - APACEnergy / Energy - APACOperational
Engage @Work - APACEngage @Work / Engage @Work - APACOperational
Evolution - APACEvolution / Evolution - APACOperational
Fixed Asset Accounting - APACFixed Asset Accounting / Fixed Asset Accounting - APACOperational
Forms Intelligence - APACForms Intelligence / Forms Intelligence - APACOperational
Fund Modeling - APACFund Modeling / Fund Modeling - APACOperational
Investment Central - APACInvestment Central / Investment Central - APACOperational
Investor Connect - APACInvestor Connect / Investor Connect - APACOperational
Manhattan - APACManhattan / Manhattan - APACOperational
OnLocation Footfall - APACOnLocation Footfall / OnLocation Footfall - APACOperational
Open Accounts - APACOpen Accounts / Open Accounts - APACOperational
Prolease Central - EMEAProlease Central / Prolease Central - EMEAOperational
Prolease Enterprise - APACProlease Enterprise / Prolease Enterprise - APACOperational
Report Gateway - APACReport Gateway / Report Gateway - APACOperational
Resident Connect - AmericasResident Connect / Resident Connect - AmericasOperational
Secure Sign - APACSecure Sign / Secure Sign - APACOperational
Space Scheduling - APACSpace Scheduling / Space Scheduling - APACOperational
Valuations - APACValuations / Valuations - APACOperational
Workplace Central - APACWorkplace Central / Workplace Central - APACOperational
Mobile AgileMobile Agile / Mobile AgileOperational
Engage ApplyEngage for Living / Engage ApplyOperational
PHA Pro On PremisePHA Pro / PHA Pro On PremiseOperational
Planet MobilePlanet / Planet MobileOperational
OnLocation People Presence - APIOnLocation People Presence / OnLocation People Presence - APIOperational
Prospect Connect - AmericasProspect Connect / Prospect Connect - AmericasOperational
Series4000 - AmericasRAM SaaS / Series4000 - AmericasOperational
WinTen2WinTen / WinTen2Operational
MRI Agora Studio for PMXProperty Management X / MRI Agora Studio for PMXOperational
Revenues & Benefits - CoreRevenues & Benefits / Revenues & Benefits - CoreOperational
Housing One – CoreHousing One / Housing One – CoreOperational
Education – CoreEducation / Education – CoreOperational
Agora Gateway - EMEAAgora Gateway / Agora Gateway - EMEAOperational
Agora Insights - EMEAAgora Insights / Agora Insights - EMEAOperational
Affordable Housing ManagementOfficial componentOperational
Application Studio - EMEAApplication Studio / Application Studio - EMEAOperational
Asset Modeling - EMEAAsset Modeling / Asset Modeling - EMEAOperational
Communications Manager - EMEACommunications Manager / Communications Manager - EMEAOperational
Contract Intelligence - EMEAContract Intelligence / Contract Intelligence - EMEAOperational
Customer Central - EMEACustomer Central / Customer Central - EMEAOperational
Debt Management - EMEADebt Management / Debt Management - EMEAOperational
Energy - EMEAEnergy / Energy - EMEAOperational
Engage @Work - North AmericaEngage @Work / Engage @Work - North AmericaOperational
Evolution - EMEAEvolution / Evolution - EMEAOperational
Fixed Asset Accounting - EMEAFixed Asset Accounting / Fixed Asset Accounting - EMEAOperational
Forms Intelligence - EMEAForms Intelligence / Forms Intelligence - EMEAOperational
Fund Modeling - EMEAFund Modeling / Fund Modeling - EMEAOperational
Housing Enterprise - EMEAHousing Enterprise / Housing Enterprise - EMEAOperational
Investment Central - EMEAInvestment Central / Investment Central - EMEAOperational
Investor Connect - EMEAInvestor Connect / Investor Connect - EMEAOperational
Manhattan - EMEAManhattan / Manhattan - EMEAOperational
OnLocation Footfall - EMEAOnLocation Footfall / OnLocation Footfall - EMEAOperational
Open Accounts - EMEAOpen Accounts / Open Accounts - EMEAOperational
PHA ProPHA Pro / PHA ProOperational
Prolease Central - North AmericaProlease Central / Prolease Central - North AmericaOperational
Prolease Enterprise - EMEAProlease Enterprise / Prolease Enterprise - EMEAOperational
Report Gateway - EMEAReport Gateway / Report Gateway - EMEAOperational
Secure Sign - EMEASecure Sign / Secure Sign - EMEAOperational
Space Scheduling - EMEASpace Scheduling / Space Scheduling - EMEAOperational
Valuations - EMEAValuations / Valuations - EMEAOperational
Workplace Central - EMEAWorkplace Central / Workplace Central - EMEAOperational
Document Management - EMEADocument Management / Document Management - EMEAOperational
365 PortalMobile Agile / 365 PortalOperational
Engage ConnectEngage for Living / Engage ConnectOperational
PlanetPlanet / PlanetOperational
PMX Plug and PayProperty Management X / PMX Plug and PayOperational
OnLocation People Presence - LoginOnLocation People Presence / OnLocation People Presence - LoginOperational
Prospect Connect - EMEAProspect Connect / Prospect Connect - EMEAOperational
Resident Connect - EMEAResident Connect / Resident Connect - EMEAOperational
Series4000 - APACRAM SaaS / Series4000 - APACOperational
WinTen2+WinTen / WinTen2+Operational
Revenues & Benefits – APIRevenues & Benefits / Revenues & Benefits – APIOperational
Housing One – APIHousing One / Housing One – APIOperational
Education – Additional Learning NeedsEducation / Education – Additional Learning NeedsOperational
Agora Gateway - North AmericaAgora Gateway / Agora Gateway - North AmericaOperational
Agora Insights - North AmericaAgora Insights / Agora Insights - North AmericaOperational
Agency StudioOfficial componentOperational
Application Studio - North AmericaApplication Studio / Application Studio - North AmericaOperational
Asset Modeling - North AmericaAsset Modeling / Asset Modeling - North AmericaOperational
Contract Intelligence - North AmericaContract Intelligence / Contract Intelligence - North AmericaOperational
Debt Management - North AmericaDebt Management / Debt Management - North AmericaOperational
Energy - North AmericaEnergy / Energy - North AmericaOperational
Evolution - North AmericaEvolution / Evolution - North AmericaOperational
Fixed Asset Accounting - North AmericaFixed Asset Accounting / Fixed Asset Accounting - North AmericaOperational
Forms Intelligence - North AmericaForms Intelligence / Forms Intelligence - North AmericaOperational
Fund Modeling - North AmericaFund Modeling / Fund Modeling - North AmericaOperational
Investment Central - North AmericaInvestment Central / Investment Central - North AmericaOperational
Investor Connect - North AmericaInvestor Connect / Investor Connect - North AmericaOperational
Manhattan - North AmericaManhattan / Manhattan - North AmericaOperational
OnLocation Footfall - North AmericaOnLocation Footfall / OnLocation Footfall - North AmericaOperational
OnLocation People Presence - AustraliaOnLocation People Presence / OnLocation People Presence - AustraliaOperational
Prolease Enterprise - North AmericaProlease Enterprise / Prolease Enterprise - North AmericaOperational
Report Gateway - North AmericaReport Gateway / Report Gateway - North AmericaOperational
Secure Sign - North AmericaSecure Sign / Secure Sign - North AmericaOperational
Space Scheduling - North AmericaSpace Scheduling / Space Scheduling - North AmericaOperational
Valuations - North AmericaValuations / Valuations - North AmericaOperational
Workplace Central - North AmericaWorkplace Central / Workplace Central - North AmericaOperational
Resident Connect - Self Hosted & PartnersResident Connect / Resident Connect - Self Hosted & PartnersOperational
Series4000 - EMEARAM SaaS / Series4000 - EMEAOperational
PMX Screening SelectProperty Management X / PMX Screening SelectOperational
Revenues & Benefits – Digital FormsRevenues & Benefits / Revenues & Benefits – Digital FormsOperational
Housing One – InsightHousing One / Housing One – InsightOperational
Education – Attendance Collection ToolEducation / Education – Attendance Collection ToolDegraded
Agency CentralOfficial componentOperational
Report Gateway - Self Hosted & PartnersReport Gateway / Report Gateway - Self Hosted & PartnersOperational
PMX X.5 - Self HostedProperty Management X / PMX X.5 - Self HostedOperational
OnLocation People Presence - CanadaOnLocation People Presence / OnLocation People Presence - CanadaOperational
Series4000 - Self Hosted & PartnersRAM SaaS / Series4000 - Self Hosted & PartnersOperational
Asset Modeling - South AfricaAsset Modeling / Asset Modeling - South AfricaOperational
Fund Modeling - South AfricaFund Modeling / Fund Modeling - South AfricaOperational
Valuations - South AfricaValuations / Valuations - South AfricaOperational
Revenues & Benefits – VEPRevenues & Benefits / Revenues & Benefits – VEPOperational
Housing One – MobileHousing One / Housing One – MobileOperational
Education – APIEducation / Education – APIOperational
Agora Gateway3 componentsOperational
PMX X.5 Americas - JupiterProperty Management X / PMX X.5 Americas - JupiterOperational
OnLocation People Presence - EuropeOnLocation People Presence / OnLocation People Presence - EuropeOperational
Series5000 - AmericasRAM SaaS / Series5000 - AmericasOperational
Housing One – PortalHousing One / Housing One – PortalOperational
Education – ExclusionsEducation / Education – ExclusionsOperational
Revenues & Benefits – MobileRevenues & Benefits / Revenues & Benefits – MobileOperational
Agora Insights3 componentsOperational
PMX X.5 Americas - PlutoProperty Management X / PMX X.5 Americas - PlutoOperational
OnLocation People Presence - New ZealandOnLocation People Presence / OnLocation People Presence - New ZealandOperational
Series5000 - APACRAM SaaS / Series5000 - APACOperational
Housing One – Self ServiceHousing One / Housing One – Self ServiceOperational
Education – Fixed Penalty NoticesEducation / Education – Fixed Penalty NoticesOperational
Agora Insights for LivingOfficial componentOperational
OnLocation People Presence - United KingdomOnLocation People Presence / OnLocation People Presence - United KingdomOperational
PMX X.5 Americas - SaturnProperty Management X / PMX X.5 Americas - SaturnOperational
Series5000 - EMEARAM SaaS / Series5000 - EMEAOperational
Education – Family Information DirectoryEducation / Education – Family Information DirectoryOperational
OnLocation People Presence - United StatesOnLocation People Presence / OnLocation People Presence - United StatesOperational
PMX X.5 Americas - VenusProperty Management X / PMX X.5 Americas - VenusOperational
AlertsOfficial componentOperational
Education – Personal Education PlansEducation / Education – Personal Education PlansOperational
PMX X.5 APAC - MercuryProperty Management X / PMX X.5 APAC - MercuryOperational
AllocationsOfficial componentOperational
Education – SEND Pre-AssessmentEducation / Education – SEND Pre-AssessmentOperational
AngusOfficial componentOperational
PMX X.5 APAC - NeptuneProperty Management X / PMX X.5 APAC - NeptuneOperational
Education – Statutory ReturnsEducation / Education – Statutory ReturnsOperational
ApartmentDataOfficial componentOperational
PMX X.5 Canada - SiriusProperty Management X / PMX X.5 Canada - SiriusOperational
Application Studio3 componentsOperational
PMX X.5 EMEA - MarsProperty Management X / PMX X.5 EMEA - MarsOperational
APROfficial componentOperational
PMX X.5 Partners - CeresProperty Management X / PMX X.5 Partners - CeresOperational
Asset ManagementOfficial componentOperational
PMX X.7 - Self HostedProperty Management X / PMX X.7 - Self HostedOperational
Asset Modeling4 componentsOperational
PMX X.7 Americas - DespinaProperty Management X / PMX X.7 Americas - DespinaOperational
Assistance ConnectOfficial componentOperational
PMX X.7 Americas - TritonProperty Management X / PMX X.7 Americas - TritonOperational
At Your ServiceOfficial componentOperational
PMX X.7 APAC - LunaProperty Management X / PMX X.7 APAC - LunaOperational
BostonpostOfficial componentOperational
PMX X.7 APAC - PhoebeProperty Management X / PMX X.7 APAC - PhoebeOperational
Box and DiceOfficial componentOperational
PMX X.7 Canada - PolarisProperty Management X / PMX X.7 Canada - PolarisOperational
Engage InteractOfficial componentOperational
PMX X.7 EMEA - EuropaProperty Management X / PMX X.7 EMEA - EuropaOperational
CenterStoneOfficial componentOperational
PMX X.7 EMEA - Import Export - EuropaProperty Management X / PMX X.7 EMEA - Import Export - EuropaOperational
Engage Protect - ID VerificationOfficial componentOperational
PMX X.7 Import Export - LunaProperty Management X / PMX X.7 Import Export - LunaOperational
Communications Manager1 componentsOperational
PMX X.7 Import Export - OrionProperty Management X / PMX X.7 Import Export - OrionOperational
Condo SalesOfficial componentOperational
PMX X.7 Import Export - PhoebeProperty Management X / PMX X.7 Import Export - PhoebeOperational
Contract Intelligence3 componentsOperational
PMX X.7 Import Export - PolarisProperty Management X / PMX X.7 Import Export - PolarisOperational
CTMOfficial componentOperational
PMX X.7 Import Export - TritonProperty Management X / PMX X.7 Import Export - TritonOperational
Customer Central1 componentsOperational
PMX X.7 PAH Americas - OrionProperty Management X / PMX X.7 PAH Americas - OrionOperational
Debt Management3 componentsOperational
PMX X.7 Partners - GeminiProperty Management X / PMX X.7 Partners - GeminiOperational
Digital ConnectOfficial componentOperational
PMX X.7 Partners - Import Export - GeminiProperty Management X / PMX X.7 Partners - Import Export - GeminiOperational
Digital Self ServiceOfficial componentOperational
PMX X.7 Self Hosted - Import ExportProperty Management X / PMX X.7 Self Hosted - Import ExportOperational
Document Management1 componentsOperational
Eagle CRMOfficial componentOperational
EDMSOfficial componentOperational
Education10 componentsPartial disruption
Employee ScreeningOfficial componentOperational
Energy3 componentsOperational
EngageOfficial componentOperational
Engage CRMOfficial componentOperational
Engage for Living2 componentsOperational
Engage @Work2 componentsOperational
EnsembleOfficial componentOperational
Evolution3 componentsOperational
Find My EngineerOfficial componentOperational
FindspaceOfficial componentOperational
Fixed Asset Accounting3 componentsOperational
Forms Intelligence3 componentsOperational
Fund Modeling4 componentsOperational
HABOfficial componentOperational
Homelessness ReductionOfficial componentOperational
HomeSwapper from MRIOfficial componentOperational
HorizonOfficial componentOperational
Housing BRIXXOfficial componentOperational
Housing Enterprise1 componentsOperational
Housing Officer/Inspector (Mobile)Official componentOperational
Housing One6 componentsOperational
Income AnalyticsOfficial componentOperational
Inspection ManagerOfficial componentOperational
InsurentOfficial componentOperational
IntermodalOfficial componentOperational
Investment Central3 componentsOperational
Investor Connect3 componentsOperational
Invoice AutomateOfficial componentOperational
Key AutomateOfficial componentOperational
Leasing ChatbotOfficial componentOperational
LindseyOfficial componentOperational
MacMunnis MILMOfficial componentOperational
MaintainOfficial componentOperational
Maintenance PlusOfficial componentOperational
Manhattan3 componentsOperational
Market ConnectOfficial componentOperational
Mobile Agile2 componentsOperational
MRI Living For Social HousingOfficial componentOperational
MRI MessagingOfficial componentOperational
Multifamily InsuranceOfficial componentOperational
MyPlaceOfficial componentOperational
NETfacilitiesOfficial componentOperational
OnLocation Footfall3 componentsOperational
OnLocation People Presence8 componentsOperational
Open Accounts2 componentsOperational
PalaceOfficial componentOperational
PHA Pro2 componentsOperational
Planet2 componentsOperational
Prolease Central2 componentsOperational
Prolease DirectOfficial componentOperational
Prolease Enterprise3 componentsOperational
Prolease ExpressOfficial componentOperational
Property CentralOfficial componentOperational
PropertySuiteOfficial componentOperational
Property Management X30 componentsOperational
Property TreeOfficial componentOperational
Property Tree ConnectOfficial componentOperational
Prospect Connect2 componentsOperational
Qube PMOfficial componentOperational
Real Estate InvestarOfficial componentOperational
Engage PayOfficial componentOperational
Report Gateway4 componentsOperational
Resident ScreeningOfficial componentDegraded
Revenues & Benefits5 componentsOperational
Rough Sleeper PathwaysOfficial componentOperational
Safer CommunitiesOfficial componentOperational
Sales and LettingsOfficial componentOperational
RadarOfficial componentOperational
RAM SaaS7 componentsOperational
RepairsOfficial componentOperational
Resident Connect3 componentsOperational
SafeStartOfficial componentOperational
Secure Sign3 componentsOperational
Service ChargesOfficial componentOperational
Space Scheduling3 componentsOperational
Strata MasterOfficial componentOperational
Strata Master ConnectOfficial componentOperational
SwapTracker from MRIOfficial componentOperational
Tenancy AnalyticsOfficial componentOperational
Tenant ConnectOfficial componentOperational
TPN GroupOfficial componentOperational
Valuations4 componentsOperational
Vault CRMOfficial componentOperational
WinTen2 componentsOperational
Workplace Central3 componentsOperational
Atlassian StatuspageOfficial componentOperational
NOC Test Component 1Official componentOperational

2 of 238 affected

Official incident text

<p>Dear MRI Client, <p>We are aware of a potential issue which started on <b>17-Sep-2026</b> at <b>16:00&nbsp;UTC</b> affecting <b>Education – Attendance Collection Tool</b>. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.<br> Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. <p>Regards,<br> <b>MRI Software</b></p>

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

09 updates
  1. Scheduled

    <p>Dear MRI Client, We are writing to inform you that a planned maintenance update (PMU) will be applied to <b>MRI Agora Gateway - NA,</b> on <b>Friday, 25 September 2026 between 6:00 AM and 10:00 AM UTC</b>. During this time, the product may be temporarily unavailable, or users may experience intermittent access. Should the maintenance window be rescheduled or delayed, updates will be posted on the <a href="https://status.mrisoftware.com/">MRI Notifications page</a>. If you have any questions or require assistance, please contact MRI Client Support via the <a href="https://mrisoftware360.my.site.com/MyMRI/s/login/">myMRI Client Portal</a> or by calling one of the numbers listed on our <a href="https://www.mrisoftware.com/contact/">support page</a>. Thank you for your understanding. <p>Regards,<br> <b>MRI Software</b></p>

  2. Scheduled

    <p>Dear MRI Client, We are writing to inform you that a planned maintenance update (PMU) will be applied to <b>MRI Agora Gateway - APAC,</b> on <b>Tuesday, 22 September 2026 between 14:00 and 18:00 UTC</b>. During this time, the product may be temporarily unavailable, or users may experience intermittent access. Should the maintenance window be rescheduled or delayed, updates will be posted on the <a href="https://status.mrisoftware.com/">MRI Notifications page</a>. If you have any questions or require assistance, please contact MRI Client Support via the <a href="https://mrisoftware360.my.site.com/MyMRI/s/login/">myMRI Client Portal</a> or by calling one of the numbers listed on our <a href="https://www.mrisoftware.com/contact/">support page</a>. Thank you for your understanding. <p>Regards,<br> <b>MRI Software</b></p>

  3. Scheduled

    <p>Dear MRI Client, We are writing to inform you that a planned maintenance update (PMU) will be applied to <b>MRI Agora Gateway - EMEA,</b> on <b>Saturday, 19 September 2026 at 21:00 until 20 September 2026 at 01:00 UTC</b>. During this time, the product may be temporarily unavailable, or users may experience intermittent access. Should the maintenance window be rescheduled or delayed, updates will be posted on the <a href="https://status.mrisoftware.com/">MRI Notifications page</a>. If you have any questions or require assistance, please contact MRI Client Support via the <a href="https://mrisoftware360.my.site.com/MyMRI/s/login/">myMRI Client Portal</a> or by calling one of the numbers listed on our <a href="https://www.mrisoftware.com/contact/">support page</a>. Thank you for your understanding. <p>Regards,<br> <b>MRI Software</b></p>

  4. Investigating

    <p>Dear MRI Client, <p>We are aware of a potential issue which started on <b>08-Sep-2026</b> at <b>12:00 PM&nbsp;UTC</b> affecting <b>Resident Screening</b>. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.<br> Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. <p>Regards,<br> <b>MRI Software</b></p>

  5. Identified

    <p>Dear MRI Client, <p>We have identified the source of the issue affecting <b>Resident Screening</b>. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.<br> Thank you for your patience while we address this. <p>Regards,<br> <b>MRI Software</b></p>

  6. Identified

    <p>Dear Valued MRI Client, <p>MRI is aware of an issue affecting Experian RentBureau that may cause some applications to remain in a pending status while awaiting a RentBureau response. <br> <p>To prevent screening delays, MRI has delivered an update to temporarily suspend the RentBureau dependency from the screening workflow. Following this change, applications will no longer be held pending due to RentBureau availability. This change will not impact the completeness or quality of the rent payment history results. <br> <p>All applications currently pending due to the RentBureau disruption will be processed within two days, without any action from you. <br> <p>Our objective remains to provide a consistent and timely screening experience while maintaining the quality of resident screening results.</p> Thank you for your partnership. <p>Sincerely,<br> <b>MRI Software</b></p>

  7. Scheduled

    <p>Dear MRI Client, We are writing to inform you that a planned maintenance update (PMU) will be applied to <b>Engage Protect - ID Verification</b> on <b>18-Sep-2026 between 04:00 and 06:00 UTC</b>. During this time, the product may be temporarily unavailable, or users may experience intermittent access. A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the <a href="https://mrisoftware360.my.site.com/MyMRI/s/login/">myMRI Client Portal</a>. Should the maintenance window be rescheduled or delayed, updates will be posted on the <a href="https://status.mrisoftware.com/">MRI Notifications page</a>. If you have any questions or require assistance, please contact MRI Client Support via the <a href="https://mrisoftware360.my.site.com/MyMRI/s/login/">myMRI Client Portal</a> or by calling one of the numbers listed on our <a href="https://www.mrisoftware.com/contact/">support page</a>. Thank you for your understanding. <p>Regards,<br> <b>MRI Software</b></p>

  8. Investigating

    <p>Dear MRI Client, <p>We are aware of a potential issue which started on <b>17-Sep-2026</b> at <b>16:00&nbsp;UTC</b> affecting <b>Education – Attendance Collection Tool</b>. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.<br> Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. <p>Regards,<br> <b>MRI Software</b></p>

  9. Scheduled

    <p>Dear MRI Client, We are writing to inform you that a planned maintenance update will be applied to <b>Resident Connect</b> on <b>21-Sep-2026 between 04:00 and 12:00 UTC</b>. This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window. Should the maintenance window be rescheduled or delayed, updates will be posted on the <a href="https://status.mrisoftware.com/">MRI Notifications page</a>. If you have any questions or require assistance, please contact MRI Client Support via the <a href="https://mrisoftware360.my.site.com/MyMRI/s/login/">myMRI Client Portal</a> or by calling one of the numbers listed on our <a href="https://www.mrisoftware.com/contact/">support page</a>. Thank you for your understanding. <p>Regards,<br> <b>MRI Software</b></p>