Live status / Cloud infrastructure
Otava has planned maintenance in progress.
Otava has planned maintenance in progress according to its official source.
Signal updated 3h ago · Sep 17, 2026, 6:00 PM UTC
Current incident · started Sep 8, 2026, 3:19 PM UTC
Ann Arbor 2 (AA2) Semi-Annual HVAC Maintenance - 9/21/26 - 9/23/26
Start Time: 9/21/26 - 8:00 AM ET End Time: 9/23/26 - 5:00 PM ET Type: Routine Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: OTAVA® vendors will be conducting routine HVAC maintenance. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Affected surface
Components
0 of 164 affected
Official incident text
Start Time: 9/21/26 - 8:00 AM ET End Time: 9/23/26 - 5:00 PM ET Type: Routine Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: OTAVA® vendors will be conducting routine HVAC maintenance. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Scheduled
Start Time: 9/22/2026 at 02:00 AM ET. End Time: 9/22/2026 at 02:00 PM ET. Type: Infrastructure Patching Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete. Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance. Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure. These patches are required in order to continue to provide a secure and compliant environment. We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete. Estimated Downtime: Intermittently throughout the maintenance window. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Start Time: 9/24/2026 at 02:00 AM ET. End Time: 9/24/2026 at 02:00 PM ET. Type: Infrastructure Patching Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete. Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure. These patches are required in order to continue to provide a secure and compliant environment. We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete. Estimated Downtime: Intermittently throughout the maintenance window. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Start Time: 9/21/26 - 8:00 AM ET End Time: 9/22/26 - 5:00 PM ET Type: Routine Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: OTAVA® vendors will be conducting routine Fire System maintenance. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Start Time: 9/23/26 - 8:00 AM ET End Time: 9/23/26 - 5:00 PM ET Type: Routine Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: OTAVA® vendors will be conducting routine Fire System maintenance. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Start Time: 9/21/26 - 8:00 AM ET End Time: 9/23/26 - 5:00 PM ET Type: Routine Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: OTAVA® vendors will be conducting routine HVAC maintenance. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Start Time: 9/21/26 - 8:00 AM ET End Time: 9/23/26 - 5:00 PM ET Type: Routine Maintenance Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: OTAVA® vendors will be conducting routine HVAC maintenance. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Start Time: 09/28/2026 at 00:00 AM ET. End Time: 09/28/2026 at 12:00 PM ET. Type: Infrastructure Patching Service Impacting: Yes, interruptions to the CW Automate are expected. Description: OTAVA® engineers are establishing a maintenance window to perform Windows patching and Windows upgrade on VMs in Denver DEN2 vCenter. These are required in order to continue to provide a secure and compliant environment. Estimated Downtime: Intermittently throughout the maintenance window. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Start Time: 10/26/26 - 2:00 AM ET End Time : 10/26/26 - 4:00 PM ET Type: Version upgrade (9.2 - 9.3) Service Impacting: Yes - Console management will be unavailable during the maintenance window. Backups will perform as expected but management through the console will not be available. Description: OTAVA engineers will be upgrading the Veeam Service Provider Console across all locations. The ability to manage and provision from the Veeam Service Provider Console will not be available during this maintenance window. NOTE TO CUSTOMER: To ensure the reconnection and functionality of the backup agent please ensure you have updated your backup agent(s). Any version before 13.x will become unsupported at the completion of the upgrade. To perform this process please refer to this Veeam Article: https://helpcenter.veeam.com/archive/vac/9.2/provider_admin/update_backup_agents_from_web.html To ensure the optimal outcome please complete this before the maintenance window, Oct 26, 2026. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Ashburn, VA (VA4) - Storage Array OS upgrade - 09/23/2026 Start Time: 09/23/2026 - 09:00 AM ET End Time: 09/23/2026 - 13:00 PM ET Type: Storage OS upgrade Description: OTAVA infrastructure engineers are upgrading the operating system on the production storage array for Tier-1/Tier-2 storage. Due to redundant controller design, no impact is expected to production workloads. Service Impacting: No - Due to the redundant nature of the design, no impact is expected. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- Scheduled
Indianapolis (IN1) Fire System Preventative Maintenance - 10/1/26 Start Time: 10/1/26 - 8:00 AM ET End Time: 10/1/26 - 5:00 PM ET Type: Routine Service Impacting: No - Due to the redundant nature of the design, no impact is expected Description: OTAVA® vendors with be conducting routine preventative maintenance on the IN1 fire systems. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.