Live status / Cloud infrastructure
Scaleway has a partial disruption.
Scaleway has a partial disruption affecting DC1 and Excellence and 2 more.
Signal updated 7h ago · Sep 17, 2026, 2:30 PM UTC
Current incident · started Sep 14, 2026, 1:11 PM UTC
[Support] Delays in ticket processing
Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
Affected surface
Components
4 of 72 affected
Official incident text
Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Monitoring
Following a configuration issue during a deployment, numerous routes stopped being advertised, which may have impacted routing to the PAR VPN gateways.
- Identified
Since August 26th, the dedibackup on DC3 has been unreachable and is returning 500 errors.
- Monitoring
Between 09:00 UTC on September 1, 2026, and 13:30 UTC on September 2, 2026, some newly created infrastructure in the pl-waw-3 Availability Zone experienced temporary network connectivity issues. The issue has been fully resolved, and all services are now operating normally. No action is required on your end.
- Monitoring
We are continuing to monitor for any further issues.
- Scheduled
One of the two main routers will be taken out of service. During this period, the network connection will not be redundant in 2 Availability Zones in Paris region: PAR1, PAR3. No packet loss or latency changes are expected.
- Investigating
[09/09 - 16:50] The Gemma 4 models started to show un usual latencies resulting in requests timeout [10/09 - 9:00] The incident has been mitigated and response times are back to normal
- Investigating
Due to an issue with our phone system, only ticket and live chat assistance are currently available. We are currently investigating the situation and will update this status as soon as we have more information.
- Scheduled
As part of the work to replace the access control system, scheduled to take place from 15 September to 15 November, work will be carried out in stages on certain access doors. This work will include, in particular, the removal of the old readers and the installation and commissioning of the new readers. During this transition period, and depending on the progress of the work, it may be necessary to temporarily use two access badges for certain doors, in order to ensure continuity and the smooth operation of access. Those affected will be informed in advance should this arrangement need to be put in place. We thank you in advance for your understanding, patience and cooperation throughout the duration of this work.
- Scheduled
We will be undergoing scheduled maintenance during this time.
- Scheduled
We will be undergoing scheduled maintenance during this time.
- Scheduled
We will be undergoing scheduled maintenance during this time.
- Identified
Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.