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Bentley Systems has planned maintenance in progress.

Bentley Systems has planned maintenance in progress according to its official source.

Signal updated 4h ago · Sep 17, 2026, 4:50 PM UTC

MaintenanceOfficial signal: none

Current incident · started Sep 10, 2026, 11:25 AM UTC

Planned Maintenance – Policy Signing Certificate Rotation

Dear Valued Bentley Users, On Saturday, September 19, at 12:00 UTC, the Bentley team will perform scheduled maintenance to rotate the Policy Signing Certificate. During this maintenance, we do not anticipate any service interruptions for users running CONNECTION Client version 10.00.19.31 (released August 18, 2020) or later. If you are running an earlier version of CONNECTION Client, please refresh your policy file using the Bentley Licensing Tool or update CONNECTION Client to the latest available version. Should you experience any issues following the maintenance, please contact Bentley Support at https://bentleysystems.service-now.com/csp. Maintenance Details Date: Saturday, September 19 Time: 12:00 to13:00 UTC Activity: Policy Signing Certificate Rotation We apologize for any inconvenience this maintenance may cause and appreciate your understanding and cooperation as we continue to enhance the reliability, security, and performance of our services. Thank you.

Affected surface

Components

95 components
Bentley CommunitiesBase Services / Bentley CommunitiesOperational
Authentication / LoginIdentity Management Systems (IMS) / Authentication / LoginOperational
Design InsightsiTwin Services / Design InsightsOperational
Components CenterProjectWise Services / Components CenterOperational
Alerting ServiceSubscription Entitlement Services / Alerting ServiceOperational
SYNCHRO 4DSYNCHRO / SYNCHRO 4DOperational
iTwin ExperienceiTwin Products / iTwin ExperienceOperational
Access ControliTwin Platform / Access ControlOperational
ALIM1 componentsOperational
Session ServiceALIM / Session ServiceOperational
Base Services12 componentsOperational
Bentley.comBase Services / Bentley.comOperational
User ManagementIdentity Management Systems (IMS) / User ManagementOperational
Design ValidationiTwin Services / Design ValidationOperational
Deliverables ManagementProjectWise Services / Deliverables ManagementOperational
CONNECTION ClientSubscription Entitlement Services / CONNECTION ClientOperational
SYNCHRO ControlSYNCHRO / SYNCHRO ControlOperational
iTwin IoTiTwin Products / iTwin IoTOperational
Carbon CalculationiTwin Platform / Carbon CalculationOperational
CONNECT CenterBase Services / CONNECT CenterOperational
Identity Management Systems (IMS)2 componentsOperational
OpenCities PlanneriTwin Products / OpenCities PlannerOperational
Design ReviewProjectWise Services / Design ReviewOperational
GeoCoordination ServiceiTwin Services / GeoCoordination ServiceOperational
Entitlement Management PortalSubscription Entitlement Services / Entitlement Management PortalOperational
SYNCHRO CostSYNCHRO / SYNCHRO CostOperational
Changed ElementsiTwin Platform / Changed ElementsOperational
iModel ManageriTwin Services / iModel ManagerOperational
OpenFlows WaterSightiTwin Products / OpenFlows WaterSightOperational
FormsProjectWise Services / FormsOperational
Policy ServiceSubscription Entitlement Services / Policy ServiceOperational
iTwin Platform29 componentsOperational
Clash DetectioniTwin Platform / Clash DetectionOperational
EducationBase Services / EducationOperational
LearnBase Services / LearnOperational
Network Topology ServiceiTwin Services / Network Topology ServiceOperational
OpenTower iQiTwin Products / OpenTower iQOperational
Issue ResolutionProjectWise Services / Issue ResolutionOperational
Roles and PermissionsSubscription Entitlement Services / Roles and PermissionsOperational
iTwin Products8 componentsOperational
ExportiTwin Platform / ExportOperational
Managed Services (Global Status)Base Services / Managed Services (Global Status)Operational
iTwin Services11 componentsOperational
OpenUtilities (Digital Twin Services)iTwin Products / OpenUtilities (Digital Twin Services)Operational
Platform APIsiTwin Services / Platform APIsOperational
Portfolio InsightsProjectWise Services / Portfolio InsightsOperational
Subscription AnalyticsSubscription Entitlement Services / Subscription AnalyticsOperational
FormsiTwin Platform / FormsOperational
Phone SystemBase Services / Phone SystemOperational
PlantSightiTwin Products / PlantSightOperational
Platform Developer PortaliTwin Services / Platform Developer PortalOperational
ProjectWise Services13 componentsOperational
Usage Logging ServiceSubscription Entitlement Services / Usage Logging ServiceOperational
Project InsightsProjectWise Services / Project InsightsOperational
iModelsiTwin Platform / iModelsOperational
Product DocumentationBase Services / Product DocumentationOperational
Project ShareProjectWise Services / Project ShareOperational
Reality Data ViewiTwin Products / Reality Data ViewOperational
Subscription Entitlement Services7 componentsOperational
Reality Analysis ServiceiTwin Services / Reality Analysis ServiceOperational
iModels ODataiTwin Platform / iModels ODataOperational
Software DownloadsBase Services / Software DownloadsOperational
iTwin SynchronizationProjectWise Services / iTwin SynchronizationOperational
SYNCHRO3 componentsOperational
Reality Conversion ServiceiTwin Services / Reality Conversion ServiceOperational
IssuesiTwin Platform / IssuesOperational
Support PortalBase Services / Support PortalOperational
ProjectWise 365ProjectWise Services / ProjectWise 365Operational
Reality Management ServiceiTwin Services / Reality Management ServiceOperational
iTwinsiTwin Platform / iTwinsOperational
ProjectWise Design IntegrationProjectWise Services / ProjectWise Design IntegrationOperational
Reality Modeling ServiceiTwin Services / Reality Modeling ServiceOperational
URL Directory Service (BUDDI)Base Services / URL Directory Service (BUDDI)Operational
LibraryiTwin Platform / LibraryOperational
Virtuosity Digital StorefrontBase Services / Virtuosity Digital StorefrontOperational
ProjectWise DriveProjectWise Services / ProjectWise DriveOperational
Mesh ExportiTwin Platform / Mesh ExportOperational
ProjectWise Web ViewProjectWise Services / ProjectWise Web ViewOperational
PnID to iTwiniTwin Platform / PnID to iTwinOperational
ProjectsiTwin Platform / ProjectsOperational
Property ValidationiTwin Platform / Property ValidationOperational
Reality AnalysisiTwin Platform / Reality AnalysisOperational
Reality ConversioniTwin Platform / Reality ConversionOperational
Reality DataiTwin Platform / Reality DataOperational
Reality ManagementiTwin Platform / Reality ManagementOperational
Reality ModelingiTwin Platform / Reality ModelingOperational
ReportingiTwin Platform / ReportingOperational
Saved ViewsiTwin Platform / Saved ViewsOperational
Sensor DataiTwin Platform / Sensor DataOperational
StorageiTwin Platform / StorageOperational
SynchronizationiTwin Platform / SynchronizationOperational
TransformationsiTwin Platform / TransformationsOperational
UsersiTwin Platform / UsersOperational
VisualizationiTwin Platform / VisualizationOperational
WebhooksiTwin Platform / WebhooksOperational

0 of 86 affected

Official incident text

Dear Valued Bentley Users, On Saturday, September 19, at 12:00 UTC, the Bentley team will perform scheduled maintenance to rotate the Policy Signing Certificate. During this maintenance, we do not anticipate any service interruptions for users running CONNECTION Client version 10.00.19.31 (released August 18, 2020) or later. If you are running an earlier version of CONNECTION Client, please refresh your policy file using the Bentley Licensing Tool or update CONNECTION Client to the latest available version. Should you experience any issues following the maintenance, please contact Bentley Support at https://bentleysystems.service-now.com/csp. Maintenance Details Date: Saturday, September 19 Time: 12:00 to13:00 UTC Activity: Policy Signing Certificate Rotation We apologize for any inconvenience this maintenance may cause and appreciate your understanding and cooperation as we continue to enhance the reliability, security, and performance of our services. Thank you.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

01 updates
  1. Scheduled

    Dear Valued Bentley Users, On Saturday, September 19, at 12:00 UTC, the Bentley team will perform scheduled maintenance to rotate the Policy Signing Certificate. During this maintenance, we do not anticipate any service interruptions for users running CONNECTION Client version 10.00.19.31 (released August 18, 2020) or later. If you are running an earlier version of CONNECTION Client, please refresh your policy file using the Bentley Licensing Tool or update CONNECTION Client to the latest available version. Should you experience any issues following the maintenance, please contact Bentley Support at https://bentleysystems.service-now.com/csp. Maintenance Details Date: Saturday, September 19 Time: 12:00 to13:00 UTC Activity: Policy Signing Certificate Rotation We apologize for any inconvenience this maintenance may cause and appreciate your understanding and cooperation as we continue to enhance the reliability, security, and performance of our services. Thank you.