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Coveo HIPAA has a partial disruption.

Coveo HIPAA is up, but not fully healthy. The official source has reported a scoped disruption.

Signal updated 21h ago · Sep 17, 2026, 12:00 AM UTC

DegradedOfficial signal: none

Current incident · started Sep 16, 2026, 1:04 PM UTC

Salesforce sources update Issues

We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

Affected surface

Components

23 components
Search - Search ServiceUS / Search - Search ServiceOperational
Search - Hosted Search PagesUS / Search - Hosted Search PagesOperational
Search - Administration ConsoleUS / Search - Administration ConsoleOperational
Search - Search Interface ServiceUS / Search - Search Interface ServiceOperational
Search - Search Consumption MetricsUS / Search - Search Consumption MetricsOperational
Search - Passage Retrieval APIUS / Search - Passage Retrieval APIOperational
Platform - Platform ServiceUS / Platform - Platform ServiceOperational
US22 componentsOperational
Platform - Authentication ServiceUS / Platform - Authentication ServiceOperational
Platform - Administration ConsoleUS / Platform - Administration ConsoleOperational
Platform - Customer Service APIUS / Platform - Customer Service APIOperational
Platform - Migration ServiceUS / Platform - Migration ServiceOperational
Platform - Commerce ServiceUS / Platform - Commerce ServiceOperational
Indexing Pipeline - Source ServiceUS / Indexing Pipeline - Source ServiceOperational
Indexing Pipeline - Push APIUS / Indexing Pipeline - Push APIOperational
Indexing Pipeline - Document ProcessingUS / Indexing Pipeline - Document ProcessingOperational
Indexing Pipeline - Crawling ModuleUS / Indexing Pipeline - Crawling ModuleOperational
Indexing Pipeline - CrawlingUS / Indexing Pipeline - CrawlingOperational
Analytics - Analytics Write APIUS / Analytics - Analytics Write APIOperational
Analytics - Analytics Read APIUS / Analytics - Analytics Read APIOperational
Coveo ML - Query Suggest ServiceUS / Coveo ML - Query Suggest ServiceOperational
Coveo ML - Models GeneratorUS / Coveo ML - Models GeneratorOperational
Coveo ML - Generative AnsweringUS / Coveo ML - Generative AnsweringOperational

0 of 22 affected

Official incident text

We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

02 updates
  1. Identified

    We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

  2. Monitoring

    A <a href="https://status.salesforce.com/incidents/20004433">Salesforce service outage</a> impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.