Customer.io is operating normally.

We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.

A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.

This incident has been resolved and any delays have been fully mitigated.

Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.

We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.

A fix has been implemented and we are monitoring the results.

This incident is resolved. Thank you for your patience!

Our team is currently investigating an issue delaying message sending in the US and EU regions

A fix has been implemented and we're monitoring the results.

This incident has been resolved.

Our engineers are currently looking into an issue that is causing data processing and message-sending delays for a small subset of customers in the US region. We apologise for any inconvenience caused.

The issue has been identified and we're working on a fix. Thank you for your patience.

A fix has been deployed, and we are processing any delayed backlogs. We are continuing to monitor the results.

This incident has been resolved and all backlogs have been processed.

Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.

A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress

A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.

This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.

We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident is resolved.

Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.

We are continuing to investigate this issue.

This incident has been resolved. Thanks for your patience.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of reduced deliverability affecting messages sent to Microsoft-hosted email addresses. Our team is actively looking into this and we will provide an update as soon as we have more information. Thank you for your patience!

Starting around 08:00 UTC, Microsoft began experiencing an incident causing an increased volume of deferred/bounced emails. We are actively monitoring the situation. No other email providers are currently affected.

Microsoft has resolved the underlying issue, we are seeing deliveries to their services resume as normal. Earlier bounces will be retried accordingly. We appreciate your understanding and please do reach out to support if you need any further assistance.