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Genetec is operating normally.

Genetec is operating normally.

Signal updated 4h ago · Sep 17, 2026, 5:00 PM UTC

OperationalOfficial signal: none

Affected surface

Components

22 components
Clearance - CanadaOfficial componentOperational
Clearance - EuropeOfficial componentOperational
ClearID - AustraliaOfficial componentOperational
ClearID - CanadaOfficial componentOperational
ClearID - DemoOfficial componentOperational
ClearID - Global USOfficial componentOperational
ClearID - EuropeOfficial componentOperational
Cloudrunner - AustraliaOfficial componentOperational
Cloudrunner - US GovernmentOfficial componentOperational
Cloudrunner - CanadaOfficial componentOperational
Cloud StorageOfficial componentOperational
Genetec Update Service (GUS)Official componentOperational
Operations Center - Australia EastOfficial componentOperational
Operations Center - Canada CentralOfficial componentOperational
Operations Center - Europe WestOfficial componentOperational
Operations Center - USOfficial componentOperational
Access ControlOfficial componentOperational
CommunicationsOfficial componentOperational
Device management (enrollment and device configuration)Official componentOperational
Web, desktop, and Mobile applicationsOfficial componentOperational
StreamvaultOfficial componentOperational
Synergis SaaSOfficial componentOperational

0 of 22 affected

Last 30 days · Status timeline

What changed

22 updates
  1. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings Australia East

    Operational → Degraded

  2. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings Australia East

    Degraded → Outage

  3. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East

    Outage → Degraded

  4. Status changed from degraded to operational

    Degraded → Operational

  5. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global

    Operational → Degraded

  6. Status changed from degraded to operational

    Degraded → Operational

  7. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2

    Operational → Degraded

  8. Status changed from degraded to operational

    Degraded → Operational

  9. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global

    Operational → Degraded

  10. Status changed from degraded to operational

    Degraded → Operational

  11. Failures when submitting Access Requests in the System Management Portal

    Operational → Outage

  12. Status changed from outage to operational

    Outage → Operational

  13. Security Center SaaS is facing issues with near-live video playback in East US

    Operational → Degraded

  14. Status changed from degraded to operational

    Degraded → Operational

  15. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2

    Operational → Degraded

  16. Status changed from degraded to operational

    Degraded → Operational

  17. Potential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia, Genetec Cloud Products / Clearance → Clearance - Canada, Genetec Cloud Products / Clearance → Clearance - Europe, Genetec Cloud Products / Clearance → Clearance - US, Genetec Cloud Products / Clearance → Clearance - US Government, Genetec Cloud Products / Clearance → Clearance - United Kingdom Global

    Operational → Degraded

  18. Potential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia, Genetec Cloud Products / Clearance → Clearance - Canada, Genetec Cloud Products / Clearance → Clearance - Europe, Genetec Cloud Products / Clearance → Clearance - US, Genetec Cloud Products / Clearance → Clearance - US Government, Genetec Cloud Products / Clearance → Clearance - United Kingdom Global

    Degraded → Outage

  19. Login issue affecting Genetec Cloud Products / Clearance - Global

    Outage → Degraded

  20. Status changed from degraded to operational

    Degraded → Operational

  21. Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2

    Operational → Degraded

  22. Status changed from degraded to operational

    Degraded → Operational