Live status / Work & productivity
Gorgias is operating normally.
Gorgias is operating normally.
Signal updated 1d ago · Sep 16, 2026, 2:10 PM UTC
OperationalOfficial signal: none
Affected surface
Components
REST APIHelpdesk / REST APIOperational
EmailHelpdesk Integrations / EmailOperational
Google Cloud Platform Google Container EngineInfrastructure & Cloud / Google Cloud Platform Google Container EngineOperational
us-east1-635cHelpdesk Clusters / us-east1-635cOperational
REST APIHelp Center / REST APIOperational
Automate3 componentsOperational
AI AgentAutomate / AI AgentOperational
CampaignsConvert / CampaignsOperational
Mailgun SMTPHelpdesk Integrations / Mailgun SMTPOperational
Google Cloud Platform Google Cloud StorageInfrastructure & Cloud / Google Cloud Platform Google Cloud StorageOperational
Web AppHelpdesk / Web AppOperational
Helpdesk3 componentsOperational
us-east4-65cdHelpdesk Clusters / us-east4-65cdOperational
Customer Help Center websiteHelp Center / Customer Help Center websiteOperational
FlowsAutomate / FlowsOperational
Mailgun inbound emailHelpdesk Integrations / Mailgun inbound emailOperational
Google Cloud Platform Google Kubernetes EngineInfrastructure & Cloud / Google Cloud Platform Google Kubernetes EngineOperational
Mobile AppsHelpdesk / Mobile AppsOperational
Helpdesk Integrations24 componentsOperational
us-east1-2607Helpdesk Clusters / us-east1-2607Operational
Custom DomainsHelp Center / Custom DomainsOperational
Order ManagementAutomate / Order ManagementOperational
Mailgun outbound emailHelpdesk Integrations / Mailgun outbound emailOperational
Google Cloud Platform Google Compute EngineInfrastructure & Cloud / Google Cloud Platform Google Compute EngineOperational
Helpdesk Clusters11 componentsOperational
aus-southeast1-fcb9Helpdesk Clusters / aus-southeast1-fcb9Operational
Mailgun APIHelpdesk Integrations / Mailgun APIOperational
Google Cloud Platform Google Cloud NetworkingInfrastructure & Cloud / Google Cloud Platform Google Cloud NetworkingOperational
europe-west3-86c1Helpdesk Clusters / europe-west3-86c1Operational
Help Center3 componentsOperational
Google Cloud Platform Google Cloud Pub/SubInfrastructure & Cloud / Google Cloud Platform Google Cloud Pub/SubOperational
GmailHelpdesk Integrations / GmailOperational
Infrastructure & Cloud8 componentsOperational
us-central1-d8ffHelpdesk Clusters / us-central1-d8ffOperational
WebsiteOfficial componentOperational
Google Cloud Platform Google Cloud DNSInfrastructure & Cloud / Google Cloud Platform Google Cloud DNSOperational
OutlookHelpdesk Integrations / OutlookOperational
us-east4-5f09Helpdesk Clusters / us-east4-5f09Operational
Live ChatHelpdesk Integrations / Live ChatOperational
Google Cloud Platform Google Cloud SQLInfrastructure & Cloud / Google Cloud Platform Google Cloud SQLOperational
europe-west1-c511Helpdesk Clusters / europe-west1-c511Operational
Convert1 componentsOperational
Smooch Core APIHelpdesk Integrations / Smooch Core APIOperational
us-central1-c433Helpdesk Clusters / us-central1-c433Operational
Chargebee API (US)Official componentOperational
Facebook Posts & CommentsHelpdesk Integrations / Facebook Posts & CommentsOperational
us-east1-c94bHelpdesk Clusters / us-east1-c94bOperational
Chargebee API (EU)Official componentOperational
Instagram commentsHelpdesk Integrations / Instagram commentsOperational
europe-west4-e7f4Helpdesk Clusters / europe-west4-e7f4Operational
Chargebee API (AU)Official componentOperational
Shopify integrationHelpdesk Integrations / Shopify integrationOperational
Chargebee Admin Console (US)Official componentOperational
Shopify API & MobileHelpdesk Integrations / Shopify API & MobileOperational
Chargebee Admin Console (EU)Official componentOperational
Aircall Public APIHelpdesk Integrations / Aircall Public APIOperational
Chargebee Admin Console (AU)Official componentOperational
Aircall Aircall AppsHelpdesk Integrations / Aircall Aircall AppsOperational
Chargebee Accounting ServicesOfficial componentOperational
Chargebee Reporting and AnalyticsOfficial componentOperational
Stripe APIHelpdesk Integrations / Stripe APIOperational
Chargebee RevRec PortalOfficial componentOperational
Facebook MessengerHelpdesk Integrations / Facebook MessengerOperational
Chargebee AnrokOfficial componentOperational
ReCharge integrationHelpdesk Integrations / ReCharge integrationOperational
Chargebee Webhooks (US)Official componentOperational
Native PhoneHelpdesk Integrations / Native PhoneOperational
Chargebee Webhooks (EU)Official componentOperational
Instagram Direct MessagesHelpdesk Integrations / Instagram Direct MessagesOperational
Chargebee Webhooks (AU)Official componentOperational
YotpoHelpdesk Integrations / YotpoOperational
Chargebee Email Notifications (US)Official componentOperational
SMSHelpdesk Integrations / SMSOperational
Chargebee Email Notifications (EU)Official componentOperational
TwitterHelpdesk Integrations / TwitterOperational
Chargebee Email Notifications (AU)Official componentOperational
WhatsAppHelpdesk Integrations / WhatsAppOperational
0 of 70 affected
Last 30 days · Status timeline
What changed
- Ticket, order and product search showing outdated results
Operational → Degraded
- Status changed from degraded to operational
Degraded → Operational
- Cloud service provider incidence may affect a subset of Gorgias Customers
Operational → Degraded
- Status changed from degraded to operational
Degraded → Operational
- Instagram direct message delayed ingestion
Operational → Degraded
- Status changed from degraded to operational
Degraded → Operational
- Status changed from operational to degraded
Operational → Degraded
- Status changed from degraded to operational
Degraded → Operational
- Help Center creation not working for new Gorgias accounts
Operational → Degraded
- Status changed from degraded to operational
Degraded → Operational
- Issues with closing tickets
Operational → Degraded
- Status changed from degraded to operational
Degraded → Operational
- Status changed from operational to unknown
Operational → Unknown
- Status changed from unknown to operational
Unknown → Operational