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Hightail has a confirmed service-wide outage.
Hightail has a confirmed service-wide outage according to its official source.
Signal updated 33m ago · Sep 17, 2026, 9:00 PM UTC
Current incident · started May 21, 2026, 4:57 PM UTC
Middle East ME22 is experiencing an outage
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Affected surface
Components
2 of 267 affected
Official incident text
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Scheduled
Services affected: US Managed Services Shared Message Gateway (SMG) - Pre-production https://beta-smg.tradinggrid.gxs.com (SSL/TLS only) HTTP and SFTP connections are not affected. Impact: After 27 September 2026, clients and their trading partners may be unable to securely connect to pre-production US Managed Services Shared Message Gateway (SMG) via HTTPS if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
On 27 September 2026 from 00:00 to 04:00 UTC a network maintenance has been scheduled that will affect these services: - Desktop Messaging BMS - Fax2Mail - Fax Cloud Connect - Production Messaging - REST API - SOAP API - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice No service interruption is anticipated during this timeframe. In the unlikely event that you experience a degradation of service, you may contact your support service desk team. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 4 October 2026. An updated post will be made if the backup date is required. Tracking Number: C2318543
- Scheduled
Services Affected: • OpenText EasyLink GMS (NA) • OpenText Fax2Mail (Pre-production) • OpenText ICC • OpenText Notifications (Pre-production) • OpenText TradeGateway No service interruption is anticipated during this timeframe. In the unlikely event that you experience a degradation of service, you may contact your support service desk team.
- Scheduled
OpenText Trading Grid Messaging Service (TGMS) https://bizlinkp12.tgms.gxs.com After 27 September 2026, clients and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) via https://bizlinkp12.tgms.gxs.com if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
- Scheduled
Services Affected: • OpenText Lens for DXP • OpenText Liaison DXP using Translation Service (Contivo 6.6) Impact: Service will be degraded during this timeframe. Tracking number(s): C2323672
- Scheduled
MailStore Cloud will undergo software maintenance on 23 September 2026, from 13:00 to 17:00 UTC. Service will be unavailable during this timeframe. Tracking Number: C2325565
- Scheduled
Services Affected: • Inovis Managed Services Biz Mapper / Biz Transformation • Inovis Managed Services Biz OS 2.0 • Inovis Managed Services RosettaNet (Grid Talk) • Inovis Managed Services TrustedLink Enterprise (TLE) • Inovisworks Van Biz • OpenText Inovisworks • OpenText Inovisworks using Applicability Statement 2 (AS2) • OpenText Inovisworks using File Transfer Protocol (FTP) • OpenText Inovisworks using Pipeline • OpenText Inovisworks using Secure File Transfer Protocol (SFTP) • OpenText Inovisworks using X400 • OpenText Trading Grid Catalogue • OpenText Trading Grid Intelligence • OpenText Vendor Portal • OpenText WebEC Impact: Service will be degraded during this timeframe.
- Scheduled
Frankfurt EU38 will be undergoing application maintenance on 20 September 2026 from 04:00 to 08:00 UTC. Service will be unavailable during this timeframe. Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed issues in the 26.3.1 update - Enterprise Service Management</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the 26.3.1 update - Enterprise Service Management</a> Tracking Number: C2324435
- Scheduled
Frankfurt EU18 will be undergoing application maintenance on 20 September 2026 from 04:00 to 08:00 UTC. Service will be unavailable during this timeframe. Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed issues in the 26.3.1 update - Enterprise Service Management</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the 26.3.1 update - Enterprise Service Management</a> Tracking Number: C2325385
- Scheduled
Tokyo JP12 will be undergoing application maintenance on 20 September 2026 from 14:00 to 18:00 UTC. Service will be unavailable during this timeframe. Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed issues in the 26.3.1 update - Enterprise Service Management</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the 26.3.1 update - Enterprise Service Management</a> Tracking Number: C2320486
- Scheduled
Cape Town SA34 will be undergoing application maintenance on 20 September 2026 from 21:00 to 21 September 2026 at 01:00 UTC. Service will be unavailable during this timeframe. Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed issues in the 26.3.1 update - Enterprise Service Management</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the 26.3.1 update - Enterprise Service Management</a> Tracking Number: C2323774
- Scheduled
Services affected: Production Managed Services US Shared Message Gateway (MS US SMG) https://smg.tradinggrid.gxs.com - Production HTTP and SFTP connection are not affected. Impact: After 04 October 2026, clients and their trading partners may be unable to securely connect to production Managed Services US Shared Message Gateway via HTTPS f the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
Desktop Messaging BMS will be undergoing network maintenance on 04 October 2026 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe. Tracking Number: C2327089
- Scheduled
On 04 October 2026 from 02:00 to 06:00 UTC a network maintenance has been scheduled that will affect these services: • OpenText Enterprise Managed Services (EMS) Cloud Services • OpenText ICC • OpenText ICC - EDIINT • OpenText ICC - Translation Services • OpenText Trading Grid (Classic) • OpenText Trading Grid (NA) • OpenText Trading Grid Messaging Service (TGMS) • OpenText Trading Grid Messaging Service - Biz (NA) Service will be degraded during this timeframe. Tracking Number: C2327089
- Scheduled
Services Affected: • Document Cycle Transaction Service (DCTS) • OpenText Active Documents • OpenText Trading Grid (Classic) Impact: Service will be unavailable during this timeframe.
- Scheduled
Pre-Production AS2A AS2 IDs vary by connection. https://as2beta.am.gxsics.com After 4 October 2026, clients and their trading partners may be unable to securely connect to Pre-Production AS2A via HTTPS if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
Services Affected: • OpenText Alloy (Healthcare) • OpenText Alloy (NA) • OpenText EMR Integration • OpenText Liaison ADX • OpenText Liaison ANI WebTransfer • OpenText Liaison Athena • OpenText Liaison Delta • OpenText Liaison DXP • OpenText Liaison ECS • OpenText Liaison SoftShare • OpenText Liaison VAN • OpenText Liaison VAN using AS2 • OpenText Protect - TaaS (NA) Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
- Scheduled
We will be undergoing scheduled maintenance during this time.
- Scheduled
Alloy North America and Alloy TaaS will be undergoing network maintenance on 4 October 2026 from 03:00 to 05:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 11 October 2026. An updated post will be made if the backup date is required. Tracking Number: C2326157
- Scheduled
OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Pre-production b10ftps.tgms.gxs.com After 6 October 2026, clients and their trading partners may be unable to securely connect to pre-production OpenText TGMS using FTPS via b10ftps.tgms.gxs.com if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
Desktop Messaging BMS North America will be undergoing system maintenance on 26 September 2026 from 02;30 to 10:30 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team. Tracking Number: C2326871
- Scheduled
OpenText Liaison VAN FTPS - Production vanftps.liaison.com After 7 October 2026, clients and their trading partners may be unable to securely connect to production OpenText Liaison VAN FTPS via vanftps.liaison.com if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
We will be undergoing a software update during this time. The service is expected to remain accessible. However, brief interruptions may occur.
- Scheduled
We will be undergoing a software update during this time. The service is expected to remain accessible. However, brief interruptions may occur.
- Scheduled
Frankfurt EU8 will be undergoing application maintenance on 27 September 2026 from 04:00 to 08:00 UTC to upgrade the ESM platform from version 26.2.1 to 26.3.1. Service will be unavailable during this timeframe. What's new: <a href="https://docs.microfocus.com/doc/205/26.3/releasenotes">What's New in ESM 26.3</a> Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed Issues in ESM 26.3.1</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the upgrade</a> After the maintenance window, we recommend that tenant administrators review the documentation to learn about the new features, resolved issues, and any next steps that may be required. Tracking Number: C2324442
- Scheduled
Oregon US6 will be undergoing application maintenance on 27 September 2026 from 04:00 to 08:00 UTC to upgrade the ESM platform from version 26.2.1 to 26.3.1. Service will be unavailable during this timeframe. What's new: <a href="https://docs.microfocus.com/doc/205/26.3/releasenotes">What's New in ESM 26.3</a> Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed Issues in ESM 26.3.1</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the upgrade</a> After the maintenance window, we recommend that tenant administrators review the documentation to learn about the new features, resolved issues, and any next steps that may be required. Tracking Number: C2327741
- Scheduled
On 10 October 2026 from 13:00 to 11 October 2026 01:00 UTC a system maintenance has been scheduled that will affect these services: - Fax Cloud Connect (RightFax) - Ashburn - Fax2Mail - Ashburn - Production Messaging Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe. Tracking Number: C2327641
- Scheduled
On 10 October 2026 from 22:00 to 11 October 202 04:00 UTC a software maintenance has been scheduled that will affect these services: • Inovis Managed Services Biz Mapper / Biz Transformation • Inovis Managed Services Biz OS 2.0 • Inovis Managed Services RosettaNet (Grid Talk) • Inovis Managed Services TrustedLink Enterprise (TLE) • Inovisworks Van Biz • OpenText Inovisworks • OpenText Inovisworks using Applicability Statement 2 (AS2) • OpenText Inovisworks using File Transfer Protocol (FTP) • OpenText Inovisworks using Pipeline • OpenText Inovisworks using Secure File Transfer Protocol (SFTP) • OpenText Inovisworks using X400 • OpenText Trading Grid Catalogue • OpenText Trading Grid Intelligence • OpenText Vendor Portal • OpenText WebEC Service will be degraded during this timeframe. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 17 October 2026. An updated post will be made if the backup date is required. Tracking Number: C2326488
- Scheduled
Services Affected: OpenText Trading Grid (Classic) Impact: Service will be degraded during the first 1 hour of this timeframe.
- Scheduled
OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) - Production p11oftp.tgms.gxs.com After 11 October 2026, clients and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) service via p11oftp.tgms.gxs.com if the new certificate is not installed according to your local network/application processes. Signing certificates are not impacted. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
Odette File Transfer Protocol (OFTP) - Production pmsggwy.eu.gxs.com SSID: OEDI-EXPRESS After 11 October 2026, clients and their trading partners may be unable to securely connect to production Odette File Transfer Protocol (OFTP) via pmsggwy.eu.gxs.com if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Production p10ftps.tgms.gxs.com:6366 After 11 October 2026, clients and their trading partners may be unable to securely connect to OpenText TGMS using FTPS service via p10ftps.tgms.gxs.com:6366 if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
- Scheduled
The network maintenance scope of work scheduled for 27 September 2026, from 00:00 to 04:00 UTC, has changed. Due to the scope change, the tracking number has changed from C2318543 to C2314639. The maintenance window has been extended by <b>four (4)</b> hours to <b>00:00 to 08:00 UTC</b>. <b>Services affected:</b> Cloud Fax Services North America: - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging - REST API - SOAP AP Core Messaging US: - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice <b>Adjusted service impact:</b> Brief intermittent service interruptions may occur throughout this timeframe. Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 11 October 2026. An updated post will be made if the backup date is required. Tracking number: <b>C2314639</b>
- Scheduled
The network maintenance scheduled for 13 September 2026, from 00:00 to 04:00 GMT, has been rescheduled to 27 September 2026, from 00:00 to 08:00 GMT. Services Affected: OpenText Notifications (Pre-production) Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 11 October 2026. An updated post will be made if the backup date is required.
- Scheduled
After further review of the change, OpenText has identified that your service will be affected by the change. Services Affected: • OpenText EasyLink GMS (NA) • OpenText ICC Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 11 October 2026. An updated post will be made if the backup date is required.
- Scheduled
The network maintenance scheduled for 27 September 2026, from 00:00 to 04:00 GMT, has been rescheduled to 4 October 2026, from 00:00 to 04:00 GMT. The expected impact has been adjusted. Below is the updated notification. We appreciate your patience. Services Affected: • OpenText EasyLink GMS (NA) • OpenText Fax2Mail (Pre-production) • OpenText ICC • OpenText Notifications (Pre-production) • OpenText TradeGateway Impact: Although no service impact is anticipated, brief intermittent service interruptions may occur throughout this timeframe. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 18 October 2026. An updated post will be made if the backup date is required.
- Scheduled
The network maintenance originally scheduled for 27 September 2026, from 00:00 to 04:00 UTC, has been rescheduled to 4 October 2026, from 00:00 to 04:00 UTC, to allow the network maintenance scope change to take place on 27 September 2026. <b>Services affected:</b> Cloud Fax Services North America: - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging - REST API - SOAP API Core Messaging US: - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice <b>Adjusted service impact:</b> Although no service impact is anticipated, brief intermittent service interruptions may occur throughout this timeframe. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 18 October 2026. An updated post will be made if the backup date is required. Tracking number: <b>C2318543</b>
- Scheduled
Server Backup Canada (Mississauga) will be undergoing system maintenance on 21 September 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. Tracking Number: C2330451
- Scheduled
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 22 September 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. Tracking Number: C2330456
- Scheduled
Server Backup US West (Chandler) will be undergoing system maintenance on 24 September 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. Tracking Number: C2330457
- Scheduled
The database maintenance originally scheduled for 20 September 2026 from 02:00 to 06:00 UTC has been rescheduled to 04 October 2026 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe. • OpenText Trading Grid (Classic) • OpenText Trading Grid (Classic) using Shared Message Gateway (SMG) • OpenText Trading Grid Messaging Service (TGMS) using Shared Message Gateway (SMG) • RosettaNet Tracking Number: C2322110
- Scheduled
Server Backup US East (Ashburn) will undergo system maintenance on 23 September 2026, from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. Tracking Change: C2330791
- Scheduled
Server Backup US East (Boyers) will undergo system maintenance on 22 September 2026, from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. Tracking Change: C2330788
- Scheduled
Zix Customer Portal Interface - Customer Portal will undergo system maintenance on 18 September 2026, from 03:00 to 05:00 UTC. The Customer Portal may experience periods of inaccessibility or degraded functionality during the timeframe. Tracking Number: C2330869
- Scheduled
Services Affected: • OpenText Trading Grid (Classic) • OpenText Trading Grid Messaging Service (TGMS) using WebSphere Message Query (MQ) Impact: Service will be unavailable during the first 2 hours of this timeframe. Customer Action: After the maintenance window, please verify your service(s) to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking numbers provided below. If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 October 2026. An updated post will be made if the backup date is required.
- Scheduled
Oregon US42 will be undergoing application maintenance on 4 October 2026 from 07:00 to 11:00 UTC to upgrade the ESM platform from version 26.2.1 to 26.3.1. Service will be unavailable during this timeframe. What's new: <a href="https://docs.microfocus.com/doc/205/26.3/releasenotes">What's New in ESM 26.3</a> Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed Issues in ESM 26.3.1</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the upgrade</a> After the maintenance window, we recommend that tenant administrators review the documentation to learn about the new features, resolved issues, and any next steps that may be required. Tracking Number: C2331139
- Scheduled
Oregon US26 will be undergoing application maintenance on 27 September 2026 from 04:00 to 08:00 UTC to upgrade the ESM platform from version 26.2.1 to 26.3.1. Service will be unavailable during this timeframe. What's new: <a href="https://docs.microfocus.com/doc/205/26.3/releasenotes">What's New in ESM 26.3</a> Fixed issues: <a href="https://docs.microfocus.com/doc/205/26.3/fixedissues2631">Fixed Issues in ESM 26.3.1</a> Tenant admin tasks: <a href="https://docs.microfocus.com/doc/205/26.3/postupdate2631">Tenant admin tasks after the upgrade</a> After the maintenance window, we recommend that tenant administrators review the documentation to learn about the new features, resolved issues, and any next steps that may be required. Tracking Number: C2331184
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.