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Kaseya has a partial disruption.
Kaseya has a partial disruption affecting Datto / Unitrends Endpoint Backup for PCs and Datto Networking and 3 more.
Signal updated 32m ago · Sep 17, 2026, 9:00 PM UTC
Current incident · started Sep 14, 2026, 6:41 PM UTC
Scheduled Maintenance – Cloud Target Appliance Upgrades
On Friday, September 18th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Affected surface
Components
5 of 47 affected
Official incident text
On Friday, September 18th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Scheduled
We will be performing a routine maintenance to Autotask PSA on September 29th, starting at 16:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 02:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 08:00 for an estimated 30 minutes. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 16:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 02:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 08:00 for an estimated 30 minutes. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 16:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 02:00 for an estimated 1 hour. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 08:00 for an estimated 30 minutes. During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes). Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
Our payment provider for KaseyaOne and Kaseya Store has announced a scheduled maintenance window on September 29th, 2026, from 1:00 AM - 3:00 PM EDT. During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store. This may include: > Adding, updating, or removing payment methods > Completing Store purchases > Processing subscription or billing transactions Core platform functionality outside of payment services will remain unaffected. We recommend avoiding payment-related actions during this maintenance window where possible. We will monitor the situation and provide updates if necessary.
- Investigating
We are aware of a problem where Datto BCDR users paired to Server2214 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- Identified
The issue has been identified and a fix is being implemented.
- Scheduled
We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable. Maintenance Schedule: Version: Release v2.77.0 Start Time: Thursday, 17th September 2026 at 1:00 AM (EDT) Duration: 3 Hours What You Need to Know: - Service Availability: No service disruption is anticipated during this maintenance. - Affected Components: KaseyaOne platform Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/ As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations.
- Scheduled
On Wednesday, September 16th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team
- Scheduled
On Thursday, September 17th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team
- Scheduled
On Friday, September 18th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT. Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete. Expected impact per appliance: approximately 90 minutes. We apologize for any inconvenience. - Kaseya Cloud Operations Team
- Scheduled
Maintenance Type: PSA Major Release Release Number: 2026.5 Purpose: We are excited to announce the PSA 2026.5 Major Release Impact: Partners may be briefly logged out during this window. Follow the URLs below to our Release Notes! Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.5ReleaseNotes.htm Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/ Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Scheduled
We will be performing routine maintenance on the Kaseya Networking Infrastructure in the Iceland Region on 09/23/2026 at 8 p.m. GMT +0 for an estimated 4 hours This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect minimal downtime with only brief and intermittent disruptions. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
- Scheduled
Maintenance is scheduled for UTMSP/UniView servers on Thursday, 17th September 2026, between 3:00 AM and 9:00 AM EDT. Please be advised that we are performing scheduled maintenance. Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly. We apologize for any inconvenience this may cause. -Cloud Operations Team
- Scheduled
We will be undergoing scheduled maintenance during this time.
- Scheduled
We will be undergoing scheduled maintenance during this time.
- Scheduled
On Saturday, 19th September, maintenance is scheduled on the mentioned servers between 07:00 AM and 11:00 AM ET. During this maintenance, we will be deploying a new patch version VSA 9.5.27, and agents will be automatically updated to the latest version. <a href="https://helpdesk.kaseya.com/hc/en-gb/articles/49233502145425-9-5-27-Feature-Release-8th-August-2026">Release Notes</a> with fixes are available. We apologize for any inconvenience this may cause. -Cloud Operations Team
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Completed
The scheduled maintenance has been completed.
- Completed
The scheduled maintenance has been completed.
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Investigating
We are experiencing a service disruption on remotecarece3, where administrators may be unable to login to Ui. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience. - Cloud Operations Team
- Monitoring
A fix has been implemented and we are monitoring the results.
- Completed
The scheduled maintenance has been completed.
- Resolved
This incident has been resolved.
- Scheduled
On Friday, September 18, we'll perform system maintenance on the mentioned servers from 10:00 AM to 02:00 PM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team
- Scheduled
On Friday, September 18, we'll perform system maintenance on the mentioned servers from 10:00 AM to 02:00 PM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team
- Scheduled
On Saturday, September 19, we'll perform system maintenance on the mentioned servers from12:00 AM to 4:00 AM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Scheduled
On Saturday, September 19th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 04:00 AM ET. During this maintenance, access to the UI will be interrupted. We apologize for any inconvenience. -Cloud operations team
- Completed
The scheduled maintenance has been completed.
- Resolved
This incident has been resolved.
- Investigating
We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold. The Kaseya Engineering Team is currently investigating this issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- Scheduled
On Thursday, September 17th, System maintenance is scheduled for the mentioned servers, between 12:00 PM and 03:00 PM ET. During this maintenance, we will be updating the VSA10 version from 10.28 to 10.29. However, the anticipated downtime is minimal. <a href="https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2026/10.29.htm">Release Notes</a> We apologize for any inconvenience. - Cloud Operations Team
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Scheduled
On Thursday, September 17th, System maintenance is scheduled for the mentioned servers, between 03:00 PM and 07:00 PM ET. During this maintenance, we will be updating the VSA10 version from 10.28 to 10.29. However, the anticipated downtime is minimal. <a href="https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2026/10.29.htm">Release Notes</a> We apologize for any inconvenience. - Cloud Operations Team
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Completed
The scheduled maintenance has been completed.
- Monitoring
We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold. We are currently monitoring for any new individual cases, however the issue is currently resolved. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact