Keap is operating normally.

On January 15th 2026 at approximately 8am CT we received reports of users being unable to schedule social posts through the Social feature within Marketing Center and Business Center. Issue Experience: Users were unable to schedule social posts as they normally would through their social calendars. This incident impacted: Users: All Marketing Center and Business Center Social users Device/OS: Desktop, Mobile app on Android and iOS Effected Component: Social - Marketing Center, Business Center Current Workaround: Users were able to save and schedule content through the content library Resolution Time: 1/15/2026 at 11:30am CT

We have a planned maintenance window to upgrade our underlying infrastructure. During this time, the Business Center will be temporarily unavailable, and users will not be able to log in or access platform features until it is complete. US Central (CT): Saturday, February 14, 2026 at 11:00pm to Sunday, February 15, 2026 at 1:00am

We will be undergoing scheduled maintenance during this time.

Current Status: Partially Operational Discovered: February 13, 2026 at 9:30am CT Resolved: February 13, 2026 at 10:30am CT Impacted Product: Marketing Center & Business Center Affected Feature: Social tab - Scheduled posts What does this mean for you? We are currently aware of an issue preventing clients from scheduling posts via the Social Calendar. Our development team is actively investigating the matter. Current Workaround: Clients may use the Content Library to create and schedule posts as a temporary workaround. We are working diligently to resolve this issue; we will provide ongoing status updates.

As a workaround, clients may use the Content Library to create and schedule posts. Our development team continues to work on a resolution for the issue with Scheduled Social Posting. We will continue to provide updates until fully resolved.

A fix for this has been implemented and the Scheduled Social Posting feature is functioning normally. Users will need to log out and log back in to their thryv software. Our team will continue to monitor for any further disruptions.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Discovered: 3/4/2026 @ 8:18am CT Resolved: 3/4/2026 @ 9:30am CT Impacted Product: Business Center & Marketing Center Affected Feature: Listings Management, Reputation What does this mean for you? Users will see issues with trying to access the Reputation or Listings Management feature in their Marketing Center or Business Center Geographic Scope: All users in the USA Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10 AM CT

A fix for this issue has been implemented and we are seeing the Online Listings Management and Reputation features functioning properly again in both Marketing Center and Business Center. We will continue to monitor for any further disruptions.

This issue has been resolved. All systems are operational.

Discovered: 2:50pm CT Resolved: 5:00pm CT Impacted Product: ThryvPay Affected Feature: All features What does this mean for you? Users are unable to access the ThryvPay platform at this time. Users will get an error screen when attempting to access the ThryvPay platform. Business Center users who utilize ThryvPay as their payment processor may experience issues with processing customer payments at this time. Include Geographic Scope: All ThryvPay users Current Workaround: No available workaround at this time. If one becomes available this section will be updated. We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 4:30pm CT

A fix has been implemented and we are seeing the ThryvPay platform return to functioning normally. We will continue to monitor for any further disruptions.

This incident is fully resolved.

We have a planned maintenance window on Saturday March 28th 2026 at 11:00PM CT to Sunday March 29th 2026 at 12:00AM CT (1 hour) to complete required work on our core infrastructure of Business Center to enhance performance and stability During the window, the Business Center on desktop and the mobile app will be unavailable. Users will be unable to access the Business Center platform during this time.

The planned one hour system maintenance window starting on Saturday March 28th 2026 at 11:00PM CT has been postponed due to an issue found by our development team during the preparation for the maintenance. The Business Center platform will no longer be unavailable during the planned maintenance window and will be fully operational. There is no ETA for when it will be rescheduled, but advanced notice will be provided once it has been rescheduled.

There is a planned maintenance window scheduled for Saturday, May 9th, 2026 at 11:00pm CT to Sunday, May 10th, 2026 at 1:00am CT to upgrade our underlying infrastructure of the thryv Business Center. During this time, the Business Center will be temporarily unavailable and users will be unable to access their Business Center or any features until the maintenance window is complete. Thank you for your patience and understanding as we complete this important system maintenance.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is still in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Discovered: 6/11/2026 2 AM CDT Resolved: 6/11/2026 9:10 AM CDT Impacted Product: Marketing Center Affected Feature: Reputation - Review Response What does this mean for you? The Reputation tab is not loading for all users. When attempting to visit the Reputation tab we get the 3 loading dots and the page never fully loads. Include Geographic Scope: Global Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10:30 AM CDT

Our development team was able to quickly identify the root cause for this issue and a fix has been implemented. We are seeing the Reputation tab fully loading and functioning as expected within the Marketing Center platform. Please reach out to our Thryv Support Team if any further issues persist.

Discovered: 7/8/26 11:10 AM CT Resolved: 7/8/26 12:09 PM CT Impacted Product: Business Center Affected Feature: All Features What does this mean for you? Users are currently getting a 503 error when attempting to access the Thryv Business Center. Geographic Scope: Global Current Workaround: There is no current workaround. If one becomes available we will share it here. We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 12:40 PM CT

Our development team identified the issue and implemented a fix. Issues with accessing the Thryv Business Center have been resolved and the platform is functioning normally again. We will continue to monitor for any further disruptions.

This issue has been fully resolved.

We have a planned maintenance window scheduled for this weekend to upgrade our underlying infrastructure. During this time, Business Center will be temporarily unavailable, and users will not be able to access the Business Center platform until maintenance is complete. Maintenance Window: (Times are in US Central (CDT)): Sunday 7/19/26 @ 1:00am CDT to Sunday 7/19/26 @ 1:30am CDT

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.