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Kore.ai has planned maintenance in progress.

Kore.ai has planned maintenance in progress according to its official source.

Signal updated 5h ago · Sep 17, 2026, 4:30 PM UTC

MaintenanceOfficial signal: none

Current incident · started Sep 17, 2026, 4:02 PM UTC

Scheduled Maintenance — DE Region | 18-SEP-2026, 5:00 AM IST

We will be performing scheduled maintenance on the DE production environment as part of our ongoing infrastructure upgrade, which includes migrating the environment from a virtual-machine setup to a modern, Kubernetes-based architecture. As part of this work, we are also enhancing our database architecture to improve connection handling, load balancing, and overall stability under higher workloads, and deploying the latest bi-weekly platform update. Maintenance window: 18-SEP-2026, 5:00 AM IST to 10AM IST Expected downtime: Approximately 30 minutes during this window. A service interruption is expected during the database conversion step within this window. Action required: None. Your configurations, integrations, and data remain unchanged. We will confirm here once the maintenance is complete and the environment is verified stable During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Affected surface

Components

211 components
AWS ec2-us-east-1Third-party services we use / AWS ec2-us-east-1Operational
Facebook WorkplaceBot Channels - In all Regions / Facebook WorkplaceOperational
Bot UptimeRegion - USA / Bot UptimeOperational
Region - USA4 componentsOperational
Bot uptimeRegion-Japan / Bot uptimeOperational
Bot uptimeRegion - Europe (London) / Bot uptimeOperational
NuanceSmartAssist - USA / NuanceOperational
NuanceSmartAssist - Japan / NuanceOperational
Bot UptimeRegion - Europe (Frankfurt) / Bot UptimeOperational
Bot UptimeRegion - APAC (Syndey) / Bot UptimeOperational
NuanceSmartAssist - Europe (Frankfurt) / NuanceOperational
NuanceSmartAssist - APAC (Syndey) / NuanceOperational
Web CrawlerSearchAssist - USA / Web CrawlerOperational
Web CrawlerSearchAssist - Japan / Web CrawlerOperational
Web CrawlerSearchAssist - Europe (Frankfurt) / Web CrawlerOperational
Bot UptimeRegion - India / Bot UptimeOperational
NuanceSmartAssist - India / NuanceOperational
Bot UptimeRegion - Middle East (UAE) / Bot UptimeOperational
Web CrawlerSearchAssist - Middle East (UAE) / Web CrawlerOperational
SmartAssist - Europe ( London)SmartAssist - Europe ( London) / SmartAssist - Europe ( London)Operational
Agentic AppAgent Platform - USA / Agentic AppOperational
Agentic AppAgent Platform - Europe (Frankfurt) / Agentic AppOperational
Workflows RuntimeAI for Process (AI4P) - USA / Workflows RuntimeOperational
AI for RetailAI For Retail / AI for RetailOperational
Agentic AppsAgent Platform - Japan / Agentic AppsOperational
AI for Work - USAAI for Work - USA / AI for Work - USAOperational
Agents StudioArtemis - USA / Agents StudioOperational
Agents StudioArtemis - UAE / Agents StudioOperational
Agents StudioArtemis - IND / Agents StudioOperational
Bot uptimeRegion - Singapore / Bot uptimeOperational
Bot uptimeRegion - KSA / Bot uptimeOperational
Agents StudioArtemis - DE / Agents StudioOperational
Agents StudioArtemis - EU / Agents StudioOperational
Agents StudioArtemis - JP / Agents StudioOperational
Bot BuilderRegion - US Central / Bot BuilderOperational
Web CrawlerSearchAssist - APAC ( Sydney) / Web CrawlerOperational
Agents StudioArtemis - AU / Agents StudioOperational
Agents StudioArtemis - SG / Agents StudioOperational
APIsRegion - USA / APIsOperational
EmailBot Channels - In all Regions / EmailOperational
AWS ec2-ap-northeast-1Third-party services we use / AWS ec2-ap-northeast-1Operational
APIsRegion-Japan / APIsOperational
Region - Europe (London)4 componentsOperational
APIsRegion - Europe (London) / APIsOperational
Kore IVRSmartAssist - USA / Kore IVROperational
Kore IVRSmartAssist - Japan / Kore IVROperational
APIsRegion - Europe (Frankfurt) / APIsOperational
APIsRegion - APAC (Syndey) / APIsOperational
Kore IVRSmartAssist - Europe (Frankfurt) / Kore IVROperational
Kore IVRSmartAssist - APAC (Syndey) / Kore IVROperational
Application ServiceSearchAssist - USA / Application ServiceOperational
Application ServiceSearchAssist - Japan / Application ServiceOperational
Application ServiceSearchAssist - Europe (Frankfurt) / Application ServiceOperational
APIsRegion - India / APIsOperational
Kore IVRSmartAssist - India / Kore IVROperational
APIsRegion - Middle East (UAE) / APIsOperational
Application ServiceSearchAssist - Middle East (UAE) / Application ServiceOperational
ToolAgent Platform - USA / ToolOperational
ToolAgent Platform - Europe (Frankfurt) / ToolOperational
AI for Process BuilderAI for Process (AI4P) - USA / AI for Process BuilderOperational
ToolAgent Platform - Japan / ToolOperational
Agents RuntimeArtemis - USA / Agents RuntimeOperational
Agents RuntimeArtemis - UAE / Agents RuntimeOperational
Agents RuntimeArtemis - IND / Agents RuntimeOperational
APIsRegion - Singapore / APIsOperational
APIsRegion - KSA / APIsOperational
Agents RuntimeArtemis - DE / Agents RuntimeOperational
Agents RuntimeArtemis - EU / Agents RuntimeOperational
Agents RuntimeArtemis - JP / Agents RuntimeOperational
Bot uptimeRegion - US Central / Bot uptimeOperational
Application ServiceSearchAssist - APAC ( Sydney) / Application ServiceOperational
Agents RuntimeArtemis - AU / Agents RuntimeOperational
Agents RuntimeArtemis - SG / Agents RuntimeOperational
Bot BuilderRegion - USA / Bot BuilderOperational
SMS (Twilio)Bot Channels - In all Regions / SMS (Twilio)Operational
AWS ec2-eu-west-2Third-party services we use / AWS ec2-eu-west-2Operational
Bot BuilderRegion-Japan / Bot BuilderOperational
Bot BuilderRegion - Europe (London) / Bot BuilderOperational
Kore Agent DesktopSmartAssist - USA / Kore Agent DesktopOperational
Kore Agent DesktopSmartAssist - Japan / Kore Agent DesktopOperational
Region - Europe (Frankfurt)4 componentsOperational
Bot BuilderRegion - Europe (Frankfurt) / Bot BuilderOperational
Bot BuilderRegion - APAC (Syndey) / Bot BuilderOperational
Kore Agent DesktopSmartAssist - Europe (Frankfurt) / Kore Agent DesktopOperational
Kore Agent DesktopSmartAssist - APAC (Syndey) / Kore Agent DesktopOperational
Search ServiceSearchAssist - USA / Search ServiceOperational
Search ServiceSearchAssist - Japan / Search ServiceOperational
Search ServiceSearchAssist - Europe (Frankfurt) / Search ServiceOperational
Bot BuilderRegion - India / Bot BuilderOperational
Kore Agent DesktopSmartAssist - India / Kore Agent DesktopOperational
Bot BuilderRegion - Middle East (UAE) / Bot BuilderOperational
Search ServiceSearchAssist - Middle East (UAE) / Search ServiceOperational
Model StudioAgent Platform - USA / Model StudioOperational
Model StudioAgent Platform - Europe (Frankfurt) / Model StudioOperational
Trigger HealthAI for Process (AI4P) - USA / Trigger HealthOperational
Model StudioAgent Platform - Japan / Model StudioOperational
WorkflowsArtemis - USA / WorkflowsOperational
WorkflowsArtemis - UAE / WorkflowsOperational
WorkflowsArtemis - IND / WorkflowsOperational
Bot BuilderRegion - Singapore / Bot BuilderOperational
Bot BuilderRegion - KSA / Bot BuilderOperational
WorkflowsArtemis - DE / WorkflowsOperational
WorkflowsArtemis - EU / WorkflowsOperational
WorkflowsArtemis - JP / WorkflowsOperational
Bot Administration ApplicationRegion - US Central / Bot Administration ApplicationOperational
Search ServiceSearchAssist - APAC ( Sydney) / Search ServiceOperational
WorkflowsArtemis - AU / WorkflowsOperational
WorkflowsArtemis - SG / WorkflowsOperational
Bot Administration ApplicationRegion - USA / Bot Administration ApplicationOperational
AWS s3-us-standardThird-party services we use / AWS s3-us-standardOperational
Microsoft for TeamsBot Channels - In all Regions / Microsoft for TeamsOperational
Bot Administration ApplicationRegion-Japan / Bot Administration ApplicationOperational
Bot Administration ApplicationRegion - Europe (London) / Bot Administration ApplicationOperational
Bot Administration ApplicationRegion - Europe (Frankfurt) / Bot Administration ApplicationOperational
Bot Administration ApplicationRegion - APAC (Syndey) / Bot Administration ApplicationOperational
Bot Administration ApplicationRegion - India / Bot Administration ApplicationOperational
Region - Middle East (UAE)4 componentsOperational
Bot Administrator ApplicationRegion - Middle East (UAE) / Bot Administrator ApplicationOperational
Prompt StudioAgent Platform - USA / Prompt StudioOperational
Prompt StudioAgent Platform - Europe (Frankfurt) / Prompt StudioOperational
Prompt StudioAgent Platform - Japan / Prompt StudioOperational
Search AIArtemis - USA / Search AIOperational
Search AIArtemis - UAE / Search AIOperational
Search AIArtemis - IND / Search AIOperational
Bot Administration ApplicationRegion - Singapore / Bot Administration ApplicationOperational
Bot Administration ApplicationRegion - KSA / Bot Administration ApplicationOperational
Search AIArtemis - DE / Search AIOperational
Search AIArtemis - EU / Search AIOperational
Search AIArtemis - JP / Search AIOperational
Kore IVRRegion - US Central / Kore IVROperational
Search AIArtemis - AU / Search AIOperational
Search AIArtemis - SG / Search AIOperational
Twilio Outgoing SMSThird-party services we use / Twilio Outgoing SMSOperational
Skype for BusinessBot Channels - In all Regions / Skype for BusinessOperational
EvaluationStudioAgent Platform - USA / EvaluationStudioOperational
EvaluationStudioAgent Platform - Europe (Frankfurt) / EvaluationStudioOperational
EvaluationStudioAgent Platform - Japan / EvaluationStudioOperational
InsightsArtemis - USA / InsightsOperational
InsightsArtemis - UAE / InsightsOperational
InsightsArtemis - IND / InsightsOperational
Region - KSA4 componentsOperational
InsightsArtemis - DE / InsightsOperational
InsightsArtemis - EU / InsightsOperational
InsightsArtemis - JP / InsightsOperational
AnalyticsRegion - India / AnalyticsOperational
InsightsArtemis - AU / InsightsOperational
InsightsArtemis - SG / InsightsOperational
RTM Channel for WebSDK/Mobile SDKBot Channels - In all Regions / RTM Channel for WebSDK/Mobile SDKOperational
Google Apps MapsThird-party services we use / Google Apps MapsOperational
Region - India5 componentsOperational
AdminAgent Platform - USA / AdminOperational
AdminAgent Platform - Europe (Frankfurt) / AdminOperational
AdminAgent Platform - Japan / AdminOperational
EvalsArtemis - USA / EvalsOperational
EvalsArtemis - UAE / EvalsOperational
EvalsArtemis - IND / EvalsOperational
EvalsArtemis - DE / EvalsOperational
EvalsArtemis - EU / EvalsOperational
EvalsArtemis - JP / EvalsOperational
EvalsArtemis - AU / EvalsOperational
EvalsArtemis - SG / EvalsOperational
Google Apps Realtime APIThird-party services we use / Google Apps Realtime APIOperational
SlackBot Channels - In all Regions / SlackOperational
DatasetAgent Platform - USA / DatasetOperational
DatasetAgent Platform - Europe (Frankfurt) / DatasetOperational
DatasetAgent Platform - Japan / DatasetOperational
Region - Singapore4 componentsOperational
Region-Japan4 componentsOperational
Microsoft Azure ASR/TTSThird-party services we use / Microsoft Azure ASR/TTSOperational
Search AIAgent Platform - USA / Search AIOperational
Search AIAgent Platform - Europe (Frankfurt) / Search AIOperational
Search AIAgent Platform - Japan / Search AIOperational
Google ASR/TTSThird-party services we use / Google ASR/TTSOperational
Region - APAC (Syndey)4 componentsOperational
SmartAssist - USA3 componentsOperational
Amivoice ASRThird-party services we use / Amivoice ASROperational
AWS Polly TTSThird-party services we use / AWS Polly TTSOperational
SmartAssist - Europe ( London)1 componentsOperational
SmartAssist - Europe (Frankfurt)3 componentsOperational
Microsoft Bot FrameworkThird-party services we use / Microsoft Bot FrameworkOperational
SmartAssist - India3 componentsOperational
ZendeskThird-party services we use / ZendeskOperational
SmartAssist - Japan3 componentsOperational
OpenAIThird-party services we use / OpenAIOperational
SmartAssist - APAC (Syndey)3 componentsOperational
Kore.ai Support PortalThird-party services we use / Kore.ai Support PortalOperational
SearchAssist - USA3 componentsOperational
DeepgramThird-party services we use / DeepgramOperational
SearchAssist - Europe (Frankfurt)3 componentsOperational
Kore.ai Community PortalThird-party services we use / Kore.ai Community PortalOperational
SearchAssist - Middle East (UAE)3 componentsOperational
GenesysThird-party services we use / GenesysOperational
SearchAssist - Japan3 componentsOperational
SearchAssist - APAC ( Sydney)3 componentsOperational
Artemis - USA6 componentsOperational
Artemis - EU6 componentsOperational
Artemis - DE6 componentsOperational
Artemis - UAE6 componentsOperational
Artemis - IND6 componentsOperational
Artemis - JP6 componentsOperational
Artemis - AU6 componentsOperational
Artemis - SG6 componentsOperational
Agent Platform - USA8 componentsOperational
Agent Platform - Europe (Frankfurt)8 componentsOperational
Agent Platform - Japan8 componentsOperational
AI for Process (AI4P) - USA3 componentsOperational
AI for Work - USA1 componentsOperational
AI For Retail1 componentsOperational
Bot Channels - In all Regions7 componentsOperational
Third-party services we use18 componentsOperational
Region - US Central4 componentsOperational

0 of 174 affected

Official incident text

We will be performing scheduled maintenance on the DE production environment as part of our ongoing infrastructure upgrade, which includes migrating the environment from a virtual-machine setup to a modern, Kubernetes-based architecture. As part of this work, we are also enhancing our database architecture to improve connection handling, load balancing, and overall stability under higher workloads, and deploying the latest bi-weekly platform update. Maintenance window: 18-SEP-2026, 5:00 AM IST to 10AM IST Expected downtime: Approximately 30 minutes during this window. A service interruption is expected during the database conversion step within this window. Action required: None. Your configurations, integrations, and data remain unchanged. We will confirm here once the maintenance is complete and the environment is verified stable During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

01 updates
  1. Scheduled

    We will be performing scheduled maintenance on the DE production environment as part of our ongoing infrastructure upgrade, which includes migrating the environment from a virtual-machine setup to a modern, Kubernetes-based architecture. As part of this work, we are also enhancing our database architecture to improve connection handling, load balancing, and overall stability under higher workloads, and deploying the latest bi-weekly platform update. Maintenance window: 18-SEP-2026, 5:00 AM IST to 10AM IST Expected downtime: Approximately 30 minutes during this window. A service interruption is expected during the database conversion step within this window. Action required: None. Your configurations, integrations, and data remain unchanged. We will confirm here once the maintenance is complete and the environment is verified stable During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.