statuses.online

Live status / Work & productivity

Kustomer is operating normally.

Kustomer is operating normally.

Signal updated 2d ago · Sep 15, 2026, 3:00 PM UTC

OperationalOfficial signal: none

Affected surface

Components

61 components
AnalyticsProd1 (US) / AnalyticsOperational
Prod1 (US)16 componentsOperational
AnalyticsProd2 (EU) / AnalyticsOperational
Kustomer VoiceKustomer Voice & Text / Kustomer VoiceOperational
AnalyticsProd4 (IN) / AnalyticsOperational
APIProd1 (US) / APIOperational
Prod2 (EU)16 componentsOperational
APIProd2 (EU) / APIOperational
APIProd4 (IN) / APIOperational
Bulk JobsProd1 (US) / Bulk JobsOperational
Bulk JobsProd2 (EU) / Bulk JobsOperational
Prod4 (IN)16 componentsOperational
Bulk JobsProd4 (IN) / Bulk JobsOperational
Channel - ChatProd1 (US) / Channel - ChatOperational
Channel - ChatProd2 (EU) / Channel - ChatOperational
Kustomer Voice & Text1 componentsOperational
Channel - ChatProd4 (IN) / Channel - ChatOperational
Channel - EmailProd1 (US) / Channel - EmailOperational
Channel - EmailProd2 (EU) / Channel - EmailOperational
Third Party6 componentsOperational
Channel - EmailProd4 (IN) / Channel - EmailOperational
CSATProd1 (US) / CSATOperational
CSATProd2 (EU) / CSATOperational
Regional IncidentOfficial componentOperational
CSATProd4 (IN) / CSATOperational
Events / Audit LogProd1 (US) / Events / Audit LogOperational
Events / Audit LogProd2 (EU) / Events / Audit LogOperational
Events / Audit LogProd4 (IN) / Events / Audit LogOperational
ExportsProd1 (US) / ExportsOperational
ExportsProd2 (EU) / ExportsOperational
ExportsProd4 (IN) / ExportsOperational
Knowledge baseProd1 (US) / Knowledge baseOperational
Knowledge baseProd2 (EU) / Knowledge baseOperational
Knowledge baseProd4 (IN) / Knowledge baseOperational
NotificationsProd1 (US) / NotificationsOperational
NotificationsProd2 (EU) / NotificationsOperational
NotificationsProd4 (IN) / NotificationsOperational
RegistrationProd1 (US) / RegistrationOperational
RegistrationProd2 (EU) / RegistrationOperational
RegistrationProd4 (IN) / RegistrationOperational
SearchProd1 (US) / SearchOperational
SearchProd2 (EU) / SearchOperational
SearchProd4 (IN) / SearchOperational
TrackingProd1 (US) / TrackingOperational
TrackingProd2 (EU) / TrackingOperational
PubNubThird Party / PubNubOperational
TrackingProd4 (IN) / TrackingOperational
Web ClientProd1 (US) / Web ClientOperational
Web ClientProd2 (EU) / Web ClientOperational
OpenAIThird Party / OpenAIOperational
Web ClientProd4 (IN) / Web ClientOperational
Web/Email/Form HooksProd1 (US) / Web/Email/Form HooksOperational
Channel - FacebookThird Party / Channel - FacebookOperational
Web/Email/Form HooksProd2 (EU) / Web/Email/Form HooksOperational
Web/Email/Form HooksProd4 (IN) / Web/Email/Form HooksOperational
WorkflowProd1 (US) / WorkflowOperational
WorkflowProd2 (EU) / WorkflowOperational
Channel - InstagramThird Party / Channel - InstagramOperational
WorkflowProd4 (IN) / WorkflowOperational
Channel - SMSThird Party / Channel - SMSOperational
Channel - WhatsAppThird Party / Channel - WhatsAppOperational

0 of 56 affected

Last 30 days · Status timeline

What changed

08 updates
  1. Reported Third Party Event - [PubNub]

    Operational → Degraded

  2. Status changed from degraded to operational

    Degraded → Operational

  3. kustomer.help Default Domain – Visibility Issue – ALL PRODs

    Operational → Degraded

  4. Status changed from degraded to operational

    Degraded → Operational

  5. [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS

    Operational → Degraded

  6. Status changed from degraded to operational

    Degraded → Operational

  7. Status changed from operational to unknown

    Operational → Unknown

  8. Status changed from unknown to operational

    Unknown → Operational