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Mono has a confirmed service-wide outage.

Mono has a confirmed service-wide outage according to its official source.

Signal updated 5h ago · Sep 17, 2026, 3:45 PM UTC

OutageOfficial signal: major

Current incident · started Sep 17, 2026, 7:55 AM UTC

Zenith Bank Downtime [Direct Debit]

We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.

Affected surface

Components

127 components
Account LinkingFinancial data / Account LinkingOperational
Financial data2 componentsOperational
Statement PagesMono Pages / Statement PagesOperational
AccountProduct Endpoints / AccountOperational
Account linkingPay-with-bank / Account linkingOperational
CAC LookupLookup / CAC LookupOperational
First BankData Connections - Nigeria / First BankOperational
Absa BankData Connections - Kenya / Absa BankOperational
MomoData Connections - Ghana / MomoOperational
AuthenticationTelco Data / AuthenticationOperational
Mandate creationDirect Debit / Mandate creationOperational
GTBankPay-with-bank connections / GTBankOperational
DirectPay (Mobile & Internet banking)DirectPay / DirectPay (Mobile & Internet banking)Operational
GTBDirectPay Connections / GTBOperational
AuthenticationProve / AuthenticationOperational
Data retrievalFinancial data / Data retrievalOperational
Payment PagesMono Pages / Payment PagesOperational
InvestmentProduct Endpoints / InvestmentOperational
Payment authorisationPay-with-bank / Payment authorisationOperational
GTBankData Connections - Nigeria / GTBankOperational
NCBA BankData Connections - Kenya / NCBA BankOperational
Standard CharteredData Connections - Ghana / Standard CharteredOperational
Telco Data2 componentsOperational
AccountsTelco Data / AccountsOperational
BVN LookupLookup / BVN LookupOperational
Account debitDirect Debit / Account debitOutage
Zenith BankDirect Debit connections / Zenith BankOperational
Kuda BankPay-with-bank connections / Kuda BankOperational
OpayDirectPay Connections / OpayOperational
VerificationProve / VerificationOperational
DirectPayDirectPay / DirectPayOperational
Data SyncProduct Endpoints / Data SyncOperational
Access BankData Connections - Nigeria / Access BankOperational
KCB BankData Connections - Kenya / KCB BankOperational
Stanbic BankData Connections - Ghana / Stanbic BankOperational
Pay-with-bank3 componentsOperational
BVN iGreeLookup / BVN iGreeOperational
Balance enquiryDirect Debit / Balance enquiryOperational
FCMB BankPay-with-bank connections / FCMB BankOperational
Sterling BankDirect Debit connections / Sterling BankOperational
Access BankDirectPay Connections / Access BankOperational
Kuda BankData Connections - Nigeria / Kuda BankOperational
M-PesaData Connections - Kenya / M-PesaOperational
Fidelity BankData Connections - Ghana / Fidelity BankOperational
Payment confirmationPay-with-bank / Payment confirmationOperational
360ViewLookup / 360ViewOperational
Direct Debit7 componentsOutage
ALAT by WemaPay-with-bank connections / ALAT by WemaOperational
Mandate ApprovalDirect Debit / Mandate ApprovalOperational
Wema BankDirect Debit connections / Wema BankOperational
ProvidusDirectPay Connections / ProvidusOperational
Standard CharteredData Connections - Nigeria / Standard CharteredOperational
Stanbic BankData Connections - Kenya / Stanbic BankOperational
EcobankData Connections - Ghana / EcobankOperational
Lookup9 componentsOperational
NIN LookupLookup / NIN LookupOperational
PagaPay-with-bank connections / PagaOperational
Mandate AuthorizationDirect Debit / Mandate AuthorizationOperational
Access BankDirect Debit connections / Access BankOperational
Stanbic IBTC BankData Connections - Nigeria / Stanbic IBTC BankOperational
GTBankData Connections - Ghana / GTBankOperational
Equity BankData Connections - Kenya / Equity BankOperational
Mono Pages2 componentsOperational
PocketPay-with-bank connections / PocketOperational
GTBankDirect Debit connections / GTBankOperational
Account number lookupLookup / Account number lookupOperational
Mono SweepDirect Debit / Mono SweepOperational
Product Endpoints7 componentsOperational
FCMBData Connections - Nigeria / FCMBOperational
Airtel TigoData Connections - Ghana / Airtel TigoOperational
Co-Operative BankData Connections - Kenya / Co-Operative BankOperational
UBADirect Debit connections / UBAOperational
Address VerificationLookup / Address VerificationOperational
Debit ReadinessDirect Debit / Debit ReadinessOperational
Zenith BankData Connections - Nigeria / Zenith BankOperational
IdentityProduct Endpoints / IdentityOperational
Direct Debit connections9 componentsOperational
Fidelity BankDirect Debit connections / Fidelity BankOperational
Passport LookupLookup / Passport LookupOperational
Data Connections - Nigeria37 componentsOperational
Fidelity BankData Connections - Nigeria / Fidelity BankOperational
TransactionsProduct Endpoints / TransactionsOperational
Stanbic IBTCDirect Debit connections / Stanbic IBTCOperational
TIN LookupLookup / TIN LookupOperational
United Bank for AfricaData Connections - Nigeria / United Bank for AfricaOperational
Data Connections - Kenya7 componentsOperational
Payment initiation endpointProduct Endpoints / Payment initiation endpointOperational
Providus BankDirect Debit connections / Providus BankOperational
Wallets AfricaData Connections - Nigeria / Wallets AfricaOperational
Data Connections - Ghana7 componentsOperational
Verify transaction endpointProduct Endpoints / Verify transaction endpointOperational
DashboardOfficial componentOperational
Union Bank of NigeriaData Connections - Nigeria / Union Bank of NigeriaOperational
PortalOfficial componentOperational
Sterling BankData Connections - Nigeria / Sterling BankOperational
WebsiteOfficial componentOperational
ALAT by WEMAData Connections - Nigeria / ALAT by WEMAOperational
Settlements and PayoutsOfficial componentOperational
Polaris BankData Connections - Nigeria / Polaris BankOperational
EcoBankData Connections - Nigeria / EcoBankOperational
Jaiz BankData Connections - Nigeria / Jaiz BankOperational
Pay-with-bank connections6 componentsOperational
Unity BankData Connections - Nigeria / Unity BankOperational
PiggyvestData Connections - Nigeria / PiggyvestOperational
DirectPay2 componentsOperational
CowrywiseData Connections - Nigeria / CowrywiseOperational
DirectPay Connections4 componentsOperational
Pay with TransferOfficial componentOperational
VULTe Digital BankData Connections - Nigeria / VULTe Digital BankOperational
Prove2 componentsOperational
Heritage BankData Connections - Nigeria / Heritage BankOperational
DisburseOfficial componentOperational
Providus BankData Connections - Nigeria / Providus BankOperational
BrassData Connections - Nigeria / BrassOperational
Globus BankData Connections - Nigeria / Globus BankOperational
ChakaData Connections - Nigeria / ChakaOperational
RisevestData Connections - Nigeria / RisevestOperational
TroveData Connections - Nigeria / TroveOperational
PaystackData Connections - Nigeria / PaystackOperational
FlutterwaveData Connections - Nigeria / FlutterwaveOperational
OpayData Connections - Nigeria / OpayOperational
CowrywiseData Connections - Nigeria / CowrywiseOperational
gomoneyData Connections - Nigeria / gomoneyOperational
Keystone BankData Connections - Nigeria / Keystone BankOperational
AltBankData Connections - Nigeria / AltBankOperational
MoniepointData Connections - Nigeria / MoniepointOperational
GTB CorporateData Connections - Nigeria / GTB CorporateOperational

1 of 112 affected

Official incident text

We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

11 updates
  1. Investigating

    We are currently looking into a problem where users are experiencing difficulty in authenticating with their MTN Momo login details for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are currently investigating an issue with the First Bank Nigeria corporate connection, which is resulting in a login error for users trying to link their accounts. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

  4. Investigating

    We're currently investigating an issue with the GTBank mobile connection, which may temporarily prevent your users from linking their GTB mobile accounts for financial data and payment initiation. Our engineering team is diligently working to resolve this, and we'll provide updates as soon as the service is restored. We apologize for any inconvenience this may cause. It's important to note that this issue solely affects GTB mobile. However, users can still link their internet banking accounts and make payments using the "pay with account" method.

  5. Investigating

    We are currently investigating an issue with the corporate connection of Sterling Bank which is resulting in a login error for users trying to link their accounts for financial data access. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We sincerely apologize for any inconvenience this may cause.

  6. Investigating

    We are currently investigating an issue with the Moniepoint connection which is resulting in a verification error for users attempting to link their accounts for financial data retrieval and payment initiation. We will promptly provide an update once the issue has been resolved. We apologize for any inconvenience this may have caused.

  7. Investigating

    We are currently looking into a problem where users are experiencing difficulty in authenticating with their UBA mobile banking details on the connect and directpay widget. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. We apologize for any inconvenience this may have caused.

  8. Investigating

    We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB mobile details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB mobile. The internet banking authentication method remains unaffected.

  9. Investigating

    We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologize for the inconvenience caused. NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully. We will provide updates once the service is fully restored.

  10. Monitoring

    A fix has been implemented and we are monitoring the results.

  11. Investigating

    We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.