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NewStore has planned maintenance in progress.
NewStore has planned maintenance in progress according to its official source.
Signal updated 2d ago · Sep 15, 2026, 3:55 PM UTC
Current incident · started Sep 11, 2026, 12:04 PM UTC
Omnichannel Insights and Associate App Store Reporting update
NewStore will be performing maintenance on Omnichannel Insights and Associate App Store Reporting. The maintenance is scheduled to take place from September 22nd, 7:00 UTC to September 22nd, 11:30 UTC. Maintenance Window: Sep 22, 2026 7:00 UTC - Sep 22, 2026 11:30 UTC Affected Components: Omnichannel Insights & Associate App Store Reporting Impact Description: During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be intermittently not available for short periods of time, and any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will NOT be saved. After the update, you’ll notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities. Retailers in the Associate App: Store Reporting intermittently not available NOM (NewStore Order Management): Insights intermittently not available and any changes in Insights > Explore will not be saved during the upgrade period. Integrations: No expected impact
Affected surface
Components
0 of 32 affected
Official incident text
NewStore will be performing maintenance on Omnichannel Insights and Associate App Store Reporting. The maintenance is scheduled to take place from September 22nd, 7:00 UTC to September 22nd, 11:30 UTC. Maintenance Window: Sep 22, 2026 7:00 UTC - Sep 22, 2026 11:30 UTC Affected Components: Omnichannel Insights & Associate App Store Reporting Impact Description: During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be intermittently not available for short periods of time, and any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will NOT be saved. After the update, you’ll notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities. Retailers in the Associate App: Store Reporting intermittently not available NOM (NewStore Order Management): Insights intermittently not available and any changes in Insights > Explore will not be saved during the upgrade period. Integrations: No expected impact
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Scheduled
NewStore will be performing maintenance on Omnichannel Insights and Associate App Store Reporting. The maintenance is scheduled to take place from September 22nd, 7:00 UTC to September 22nd, 11:30 UTC. Maintenance Window: Sep 22, 2026 7:00 UTC - Sep 22, 2026 11:30 UTC Affected Components: Omnichannel Insights & Associate App Store Reporting Impact Description: During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be intermittently not available for short periods of time, and any changes made in Insights > Explore (e.g., updating dashboards or creating/saving an answer) will NOT be saved. After the update, you’ll notice minor user interface updates along with improvements to the stability, performance, and security of our reporting capabilities. Retailers in the Associate App: Store Reporting intermittently not available NOM (NewStore Order Management): Insights intermittently not available and any changes in Insights > Explore will not be saved during the upgrade period. Integrations: No expected impact
- Scheduled
NewStore will perform a scheduled upgrade of the production IAM system, including the login service, to improve the platform’s security, stability, and performance. Maintenance window: - Wednesday, September 23, 2026, from 4:30 AM to 5:00 AM UTC. Affected component: - IAM (Login) Impact Description: - NOM and Associate App password logins as well as token operations can experience a short interruption. In some cases the PIN login on the Associate App might be invalidated resulting in the users to perform a username/password based authentication and set a new PIN. Required preparation: - No preparation or action is required. Please reach out to NewStore Support if you have any questions.