Live status / Work & productivity
Optimizely is operating normally.
Optimizely is operating normally.
Signal updated 1d ago · Sep 16, 2026, 8:55 AM UTC
OperationalOfficial signal: none
Affected surface
Components
Optimizely Support3 componentsOperational
E-mailOptimizely Support / E-mailOperational
E-mail dispatchCampaign (Omnichannel Marketing Solution) - EMEA Region / E-mail dispatchOperational
Australia EastDigital Experience Cloud Service - APAC Region / Australia EastOperational
North EuropeDigital Experience Cloud Service - EMEA Region / North EuropeOperational
Canada EastDigital Experience Cloud Service - NA Region / Canada EastOperational
SingaporeSearch and Navigation - APAC Region / SingaporeOperational
Norway EastSearch and Navigation - EMEA Region / Norway EastOperational
Canada EastSearch and Navigation - NA Region / Canada EastOperational
Content Recommendations APIContent Recommendations - APAC Region / Content Recommendations APIOperational
Content Recommendations APIContent Recommendations - EMEA Region / Content Recommendations APIOperational
Content Recommendations APIContent Recommendations - NA Region / Content Recommendations APIOperational
ODP ApplicationOptimizely Data Platform - APAC Region / ODP ApplicationOperational
ODP ApplicationOptimizely Data Platform - EMEA Region / ODP ApplicationOperational
ODP ApplicationOptimizely Data Platform - NA Region / ODP ApplicationOperational
Application UIFeature Experimentation / Application UIOperational
IntegrationsWeb Experimentation / IntegrationsOperational
Data file build and PropPerformance Edge / Data file build and PropOperational
Optimizely IdentityGeneral / Optimizely IdentityOperational
LibraryContent Marketing Platform / LibraryOperational
Content Recommendations APIContent Recommendations - CAEA Region / Content Recommendations APIOperational
Opal ChatOptimizely Opal / Opal ChatOperational
Optimizely main website - Optimizely.comOptimizely Public Websites / Optimizely main website - Optimizely.comOperational
Australia EastCMS SaaS - APAC Region / Australia EastOperational
North EuropeCMS SaaS - EMEA Region / North EuropeOperational
East USCMS SaaS - NA Region / East USOperational
Manifest CreationEdge Delivery / Manifest CreationOperational
Contextual BanditsAI Optimization / Contextual BanditsOperational
Product Recommendations Portal/UIProduct Recommendations - EMEA Region - Sweden / Product Recommendations Portal/UIOperational
Product Recommendations Portal/UIProduct Recommendations - NA Region - US / Product Recommendations Portal/UIOperational
Product Recommendations Portal/UIProduct Recommendations - EMEA Region - UK / Product Recommendations Portal/UIOperational
Portal UIOptimizely Connect Platform - APAC Region / Portal UIOperational
Portal UIOptimizely Connect Platform - EMEA Region / Portal UIOperational
Portal UIOptimizely Connect Platform - NA Region / Portal UIOperational
app.netspring.ioOptimizely Analytics / app.netspring.ioOperational
TelephoneOptimizely Support / TelephoneOperational
Bounce managementCampaign (Omnichannel Marketing Solution) - EMEA Region / Bounce managementOperational
Australia SoutheastDigital Experience Cloud Service - APAC Region / Australia SoutheastOperational
West EuropeDigital Experience Cloud Service - EMEA Region / West EuropeOperational
Canada CentralDigital Experience Cloud Service - NA Region / Canada CentralOperational
Sweden CentralSearch and Navigation - EMEA Region / Sweden CentralOperational
US EastSearch and Navigation - NA Region / US EastOperational
Australia EastSearch and Navigation - APAC Region / Australia EastOperational
Content Recommendations Management InterfaceContent Recommendations - APAC Region / Content Recommendations Management InterfaceOperational
Content Recommendations Management InterfaceContent Recommendations - EMEA Region / Content Recommendations Management InterfaceOperational
Content Recommendations Management InterfaceContent Recommendations - NA Region / Content Recommendations Management InterfaceOperational
Event CollectionOptimizely Data Platform - APAC Region / Event CollectionOperational
Event CollectionOptimizely Data Platform - EMEA Region / Event CollectionOperational
Event CollectionOptimizely Data Platform - NA Region / Event CollectionOperational
Datafile Build ServiceFeature Experimentation / Datafile Build ServiceOperational
Snippet DeliveryWeb Experimentation / Snippet DeliveryOperational
Edge Decider (CDN worker)Performance Edge / Edge Decider (CDN worker)Operational
Optimizely Admin CenterGeneral / Optimizely Admin CenterOperational
PlanContent Marketing Platform / PlanOperational
Content Recommendations Management InterfaceContent Recommendations - CAEA Region / Content Recommendations Management InterfaceOperational
Opal BackendOptimizely Opal / Opal BackendOperational
Optimizely Public Websites4 componentsOperational
World Developer Forum - world.optimizely.comOptimizely Public Websites / World Developer Forum - world.optimizely.comOperational
UAE NorthCMS SaaS - EMEA Region / UAE NorthOperational
East US 2CMS SaaS - NA Region / East US 2Operational
Multi-Armed BanditsAI Optimization / Multi-Armed BanditsOperational
Product Recommendations Data ingestion and processingProduct Recommendations - EMEA Region - Sweden / Product Recommendations Data ingestion and processingOperational
Product Recommendations Data ingestion and processingProduct Recommendations - NA Region - US / Product Recommendations Data ingestion and processingOperational
Product Recommendations Data ingestion and processingProduct Recommendations - EMEA Region - UK / Product Recommendations Data ingestion and processingOperational
App development servicesOptimizely Connect Platform - APAC Region / App development servicesOperational
App development servicesOptimizely Connect Platform - EMEA Region / App development servicesOperational
App development servicesOptimizely Connect Platform - NA Region / App development servicesOperational
analytics.optimizely.comOptimizely Analytics / analytics.optimizely.comOperational
Support Portal - optimizely.com/supportOptimizely Support / Support Portal - optimizely.com/supportOperational
TrackingCampaign (Omnichannel Marketing Solution) - EMEA Region / TrackingOperational
Digital Experience Cloud Service - APAC Region4 componentsOperational
Japan EastDigital Experience Cloud Service - APAC Region / Japan EastOperational
Norway EastDigital Experience Cloud Service - EMEA Region / Norway EastOperational
East USDigital Experience Cloud Service - NA Region / East USOperational
UK SouthSearch and Navigation - EMEA Region / UK SouthOperational
US WestSearch and Navigation - NA Region / US WestOperational
Data Ingestion and ProcessingOptimizely Data Platform - APAC Region / Data Ingestion and ProcessingOperational
Data Ingestion and ProcessingOptimizely Data Platform - EMEA Region / Data Ingestion and ProcessingOperational
Data Ingestion and ProcessingOptimizely Data Platform - NA Region / Data Ingestion and ProcessingOperational
SDKsFeature Experimentation / SDKsOperational
Snippet BuildingWeb Experimentation / Snippet BuildingOperational
RequestsContent Marketing Platform / RequestsOperational
Opal ToolsOptimizely Opal / Opal ToolsOperational
Nuget CMS/Commerce package feed - nuget.optimizely.comOptimizely Public Websites / Nuget CMS/Commerce package feed - nuget.optimizely.comOperational
Adaptive AudiencesAI Optimization / Adaptive AudiencesOperational
Product Recommendations Tracker and Recommendations EngineProduct Recommendations - EMEA Region - Sweden / Product Recommendations Tracker and Recommendations EngineOperational
Product Recommendations Tracker and Recommendations EngineProduct Recommendations - NA Region - US / Product Recommendations Tracker and Recommendations EngineOperational
Product Recommendations Tracker and Recommendations EngineProduct Recommendations - EMEA Region - UK / Product Recommendations Tracker and Recommendations EngineOperational
App runtimeOptimizely Connect Platform - APAC Region / App runtimeOperational
App runtimeOptimizely Connect Platform - EMEA Region / App runtimeOperational
App runtimeOptimizely Connect Platform - NA Region / App runtimeOperational
Online versions of mailingsCampaign (Omnichannel Marketing Solution) - EMEA Region / Online versions of mailingsOperational
Southeast AsiaDigital Experience Cloud Service - APAC Region / Southeast AsiaOperational
Digital Experience Cloud Service - EMEA Region6 componentsOperational
Sweden CentralDigital Experience Cloud Service - EMEA Region / Sweden CentralOperational
East US 2Digital Experience Cloud Service - NA Region / East US 2Operational
North EuropeSearch and Navigation - EMEA Region / North EuropeOperational
Core App ExperiencesOptimizely Data Platform - APAC Region / Core App ExperiencesOperational
Core App ExperiencesOptimizely Data Platform - EMEA Region / Core App ExperiencesOperational
CampaignsOptimizely Data Platform - NA Region / CampaignsOperational
Results PageFeature Experimentation / Results PageOperational
RecommendationsWeb Experimentation / RecommendationsOperational
Open APIContent Marketing Platform / Open APIOperational
Opal AgentsOptimizely Opal / Opal AgentsOperational
Search & Navigation Demo Portal - find.optimizely.comOptimizely Public Websites / Search & Navigation Demo Portal - find.optimizely.comOperational
Hosting of images and filesCampaign (Omnichannel Marketing Solution) - EMEA Region / Hosting of images and filesOperational
UK SouthDigital Experience Cloud Service - EMEA Region / UK SouthOperational
Digital Experience Cloud Service - NA Region7 componentsOperational
North Central USDigital Experience Cloud Service - NA Region / North Central USOperational
Core App ExperiencesOptimizely Data Platform - NA Region / Core App ExperiencesOperational
Event PipelineFeature Experimentation / Event PipelineOperational
App UIWeb Experimentation / App UIOperational
AnalyticsContent Marketing Platform / AnalyticsOperational
Opal Retrieval EngineOptimizely Opal / Opal Retrieval EngineOperational
Campaign user interfaceCampaign (Omnichannel Marketing Solution) - EMEA Region / Campaign user interfaceOperational
UAE NorthDigital Experience Cloud Service - EMEA Region / UAE NorthOperational
West USDigital Experience Cloud Service - NA Region / West USOperational
Digital Experience Cloud Service - Management PortalOfficial componentOperational
Optimizely REST APIFeature Experimentation / Optimizely REST APIOperational
Visual EditorWeb Experimentation / Visual EditorOperational
Campaign APIs (REST, HTTP, SOAP)Campaign (Omnichannel Marketing Solution) - EMEA Region / Campaign APIs (REST, HTTP, SOAP)Operational
West US 2Digital Experience Cloud Service - NA Region / West US 2Operational
Experiment CollaborationFeature Experimentation / Experiment CollaborationOperational
DCPWeb Experimentation / DCPOperational
CMS SaaS - APAC Region1 componentsOperational
Campaign E-Mail Submission via SMTPCampaign (Omnichannel Marketing Solution) - EMEA Region / Campaign E-Mail Submission via SMTPOperational
Full Stack (Legacy)Feature Experimentation / Full Stack (Legacy)Operational
List AttributesWeb Experimentation / List AttributesOperational
CMS SaaS - EMEA Region2 componentsOperational
Campaign Secured File Transfer Service (SFTP)Campaign (Omnichannel Marketing Solution) - EMEA Region / Campaign Secured File Transfer Service (SFTP)Operational
Preview ModeWeb Experimentation / Preview ModeOperational
CMS SaaS - NA Region2 componentsOperational
Results APIFeature Experimentation / Results APIOperational
Custom Web- and Landing PagesCampaign (Omnichannel Marketing Solution) - EMEA Region / Custom Web- and Landing PagesOperational
Search and Navigation - APAC Region2 componentsOperational
Results APIWeb Experimentation / Results APIOperational
Events APIFeature Experimentation / Events APIOperational
Scheduled JobsCampaign (Omnichannel Marketing Solution) - EMEA Region / Scheduled JobsOperational
Search and Navigation - EMEA Region4 componentsOperational
Events APIWeb Experimentation / Events APIOperational
Event ExportFeature Experimentation / Event ExportOperational
Search and Navigation - NA Region3 componentsOperational
Event ExportWeb Experimentation / Event ExportOperational
Optimizely Graph - APAC RegionOfficial componentOperational
Optimizely Graph - EMEA RegionOfficial componentOperational
Optimizely Graph - NA RegionOfficial componentOperational
Optimizely Graph - UAEN RegionOfficial componentOperational
Campaign (Omnichannel Marketing Solution) - EMEA Region11 componentsOperational
Content Recommendations - APAC Region2 componentsOperational
Content Recommendations - EMEA Region2 componentsOperational
Content Recommendations - NA Region2 componentsOperational
Content Recommendations - CAEA Region2 componentsOperational
Product Recommendations - EMEA Region - UK3 componentsOperational
Product Recommendations - EMEA Region - Sweden3 componentsOperational
Product Recommendations - NA Region - US3 componentsOperational
Optimizely Connect Platform - APAC Region3 componentsOperational
Optimizely Connect Platform - EMEA Region3 componentsOperational
Optimizely Connect Platform - NA Region3 componentsOperational
Optimizely Data Platform - APAC Region4 componentsOperational
Optimizely Data Platform - EMEA Region4 componentsOperational
Optimizely Data Platform - NA Region5 componentsOperational
Feature Experimentation11 componentsOperational
Web Experimentation12 componentsOperational
Edge Delivery1 componentsOperational
AI Optimization3 componentsOperational
Performance Edge2 componentsOperational
General2 componentsOperational
Configured Commerce – APAC RegionOfficial componentOperational
Configured Commerce – EMEA RegionOfficial componentOperational
Configured Commerce – NA RegionOfficial componentOperational
Configured Commerce: Product Information Management (PIM) – NA RegionOfficial componentOperational
Content Marketing Platform5 componentsOperational
Optimizely Opal5 componentsOperational
Optimizely Analytics2 componentsOperational
0 of 140 affected
Last 30 days · Status timeline
What changed
- CMP: Assets are missing from DAM post upload
Maintenance → Degraded
- Upgrade of Product Information Management (PIM), 9-10 September 2026
Degraded → Maintenance
- Service degradation due to network connectivity issue in Southeast Asia
Maintenance → Degraded
- Upgrade of Product Information Management (PIM), 9-10 September 2026
Degraded → Maintenance
- CMP and DAM are inaccessible
Maintenance → Outage
- CMP and DAM are inaccessible
Outage → Degraded
- Upgrade of Product Information Management (PIM), 9-10 September 2026
Degraded → Maintenance
- SSL trust issue causing login failures across multiple DXP environments
Maintenance → Degraded
- Upgrade of Product Information Management (PIM), 9-10 September 2026
Degraded → Maintenance
- CMP Analytics Data Not Displaying
Maintenance → Degraded
- Upgrade of Product Information Management (PIM), 9-10 September 2026
Degraded → Maintenance
- Status changed from maintenance to operational
Maintenance → Operational
- Delay of E-Mails Submitted via SMTP API
Operational → Degraded
- Status changed from degraded to operational
Degraded → Operational