Live status / Work & productivity

Optimove has planned maintenance in progress.

Optimove has planned maintenance in progress according to its official source.

Signal updated 14d ago · Sep 3, 2026, 1:00 PM UTC

MaintenanceOfficial signal: none

Current incident · started Sep 3, 2026, 12:58 PM UTC

Scheduled Maintenance - SFTP File Transfer Service

We will be performing scheduled maintenance on the SFTP file transfer service in the Optimove Europe and USA regions. What to expect: No visible impact is expected. New SFTP connections are served continuously throughout the window. Existing connections are given time to complete, so in-flight file transfers are expected to finish normally. In rare cases, an SFTP session may be briefly disconnected or fail to connect during the window. If that happens, please retry the transfer. This maintenance is limited to SFTP file transfers only. The Optimove user interface, APIs, the daily batch data process, and campaign execution are not affected. Action required: No action is required from customers. For automated SFTP integrations, we recommend your process includes standard retry handling so any brief interruption is retried automatically. We will provide updates when the maintenance begins and when it is completed.

Affected surface

Components

47 components
Europe5 componentsOperational
Core AppEurope / Core AppOperational
Core AppUSA / Core AppOperational
Salesforce Marketing Cloud (Exact Target)Campaigns Channels / Salesforce Marketing Cloud (Exact Target)Operational
User InterfacePersonalize / User InterfaceOperational
MiniGamesGamify / MiniGamesOperational
APIEurope / APIOperational
USA5 componentsOperational
APIUSA / APIOperational
Acoustic (SilverPop)Campaigns Channels / Acoustic (SilverPop)Operational
Smart CampaignsPersonalize / Smart CampaignsOperational
LoyaltyGamify / LoyaltyOperational
Batch Data ProcessEurope / Batch Data ProcessOperational
Batch Data ProcessUSA / Batch Data ProcessOperational
Campaigns Channels15 componentsOperational
OptimailCampaigns Channels / OptimailOperational
Smart SearchPersonalize / Smart SearchOperational
PromotionsGamify / PromotionsOperational
Track & TriggerEurope / Track & TriggerOperational
Track & TriggerUSA / Track & TriggerOperational
FacebookCampaigns Channels / FacebookOperational
Personalize4 componentsOperational
Recommend servicePersonalize / Recommend serviceOperational
GoogleCampaigns Channels / GoogleOperational
OptiPromoEurope / OptiPromoOperational
OptiPromoUSA / OptiPromoOperational
Gamify3 componentsOperational
TextLocalCampaigns Channels / TextLocalOperational
Auth0 User AuthenticationOfficial componentOperational
BrontoCampaigns Channels / BrontoOperational
Auth0 Management APIOfficial componentOperational
Auth0 User AuthenticationOfficial componentOperational
EmarsysCampaigns Channels / EmarsysOperational
Auth0 Management APIOfficial componentOperational
ResponsysCampaigns Channels / ResponsysOperational
SendGrid APIOfficial componentOperational
OptipushCampaigns Channels / OptipushOperational
SendGrid Email ActivityOfficial componentOperational
DynamicMailCampaigns Channels / DynamicMailOperational
SendGrid API v3Official componentOperational
XtremePushCampaigns Channels / XtremePushOperational
SendGrid API v2Official componentOperational
Others (API)Campaigns Channels / Others (API)Operational
SendGrid SMTPOfficial componentOperational
SendGrid Marketing CampaignsOfficial componentOperational
OptimobileCampaigns Channels / OptimobileOperational
OptiText SMSCampaigns Channels / OptiText SMSOperational

0 of 42 affected

Official incident text

We will be performing scheduled maintenance on the SFTP file transfer service in the Optimove Europe and USA regions. What to expect: No visible impact is expected. New SFTP connections are served continuously throughout the window. Existing connections are given time to complete, so in-flight file transfers are expected to finish normally. In rare cases, an SFTP session may be briefly disconnected or fail to connect during the window. If that happens, please retry the transfer. This maintenance is limited to SFTP file transfers only. The Optimove user interface, APIs, the daily batch data process, and campaign execution are not affected. Action required: No action is required from customers. For automated SFTP integrations, we recommend your process includes standard retry handling so any brief interruption is retried automatically. We will provide updates when the maintenance begins and when it is completed.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

01 updates
  1. Scheduled

    We will be performing scheduled maintenance on the SFTP file transfer service in the Optimove Europe and USA regions. What to expect: No visible impact is expected. New SFTP connections are served continuously throughout the window. Existing connections are given time to complete, so in-flight file transfers are expected to finish normally. In rare cases, an SFTP session may be briefly disconnected or fail to connect during the window. If that happens, please retry the transfer. This maintenance is limited to SFTP file transfers only. The Optimove user interface, APIs, the daily batch data process, and campaign execution are not affected. Action required: No action is required from customers. For automated SFTP integrations, we recommend your process includes standard retry handling so any brief interruption is retried automatically. We will provide updates when the maintenance begins and when it is completed.