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Proton Mail has planned maintenance in progress.
Proton Mail has planned maintenance in progress according to its official source.
Signal updated 3d ago · Sep 14, 2026, 2:30 PM UTC
Current incident · started Aug 31, 2026, 8:33 AM UTC
Global ProtonVPN infrastructure upgrade campaign
In the following weeks various paid ProtonVPN servers will be in temporary maintenance mode, for a short duration period, in order to allow us to perform a major infrastructure upgrade, paving the way for overall increased performance and efficiency of our ProtonVPN infrastructure. We apologize for the occasional inconvenience
Affected surface
Components
0 of 10 affected
Official incident text
In the following weeks various paid ProtonVPN servers will be in temporary maintenance mode, for a short duration period, in order to allow us to perform a major infrastructure upgrade, paving the way for overall increased performance and efficiency of our ProtonVPN infrastructure. We apologize for the occasional inconvenience
Source text is preserved verbatim and paired with its retrieval time.Last 30 days · Status timeline
What changed
- Resolved
We experienced an infrastructure issue on our API that caused some users to experience an empty Calendar app on Android, with no events or calendars displayed. No data was lost, and all events and calendars remained safe. The underlying issue was resolved at 2026-06-30 19:38 UTC. If you have been affected and are still not seeing your data within the app, here are quick steps to resolve the issue: Tap the hamburger menu on the left side → Click Refresh If that was not sufficient, you can log out and log back in. Should you require further assistance in the matter, please contact support.
- Scheduled
Some Proton VPN servers in Colombia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
- Completed
The scheduled maintenance has been completed.
- Investigating
We are aware of an incident, the team is working on investigating it.
- Investigating
We are currently experiencing an incident affecting login across Proton services. Our engineering teams are actively investigating and working to restore normal access as quickly as possible. We apologize for the disruption and will provide further updates as soon as more information is available.
- Investigating
We are continuing to investigate this issue.
- Investigating
We are continuing to investigate this issue.
- Investigating
We are currently experiencing an incident affecting login across Proton services. Our engineering teams are actively investigating and working to restore normal access as quickly as possible. We apologize for the disruption and will provide further updates as soon as more information is available.
- Investigating
We are currently experiencing an incident affecting login across Proton services. Our engineering teams are actively investigating and working to restore normal access as quickly as possible. We apologize for the disruption and will provide further updates as soon as more information is available.
- Monitoring
Login access across Proton services has been restored. Our engineering teams are monitoring the recovery and investigating the root cause to prevent a recurrence. We apologize for the disruption and thank you for your patience.
- Resolved
This incident has been resolved.
- Investigating
Some Proton VPN servers in the Dominican Republic are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
- Resolved
This incident has been resolved.
- Scheduled
On Tuesday, August 4th, between 08:00 am and 09:00 am CEST (UTC +2; EDT -6), we'll conduct scheduled maintenance to strengthen our infrastructure. During that time, Proton Drive users may experience availability issues (e.g., volumes will appear read-only). The maintenance will last up to 90 seconds. Thank you for your understanding!
- Scheduled
Maintenance will begin as scheduled in 60 minutes.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Completed
The scheduled maintenance has been completed.
- Investigating
We are currently investigating this issue.
- Investigating
We are continuing to investigate this issue.
- Investigating
We are continuing to investigate this issue.
- Investigating
It appears that Proton VPN works for some, so it has been changed to "Partial Outage" rather than "Major Outage"
- Identified
We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites.
- Identified
Our efforts to restore impacted services are now yielding results, and as a result are starting to recover for some users. Meanwhile, we are continuing recovery operations.
- Monitoring
A fix has now been implemented, and we're monitoring results. This means most services have been recovered for most users now, but our efforts to recover the remaining instances continue.
- Resolved
This outage has now been largely resolved, and services are back online. We are still clearing a few lingering issues, however, meaning some users will experience delays in email delivery and reception, and receiving notifications. No data has been lost as a result of this outage. UPDATE: We have now resolved the remaining minor issues. We will be providing a post mortem with more information about the incident, here on the status page, after we complete the incident clean up.
- Scheduled
In the following weeks various paid ProtonVPN servers will be in temporary maintenance mode, for a short duration period, in order to allow us to perform a major infrastructure upgrade, paving the way for overall increased performance and efficiency of our ProtonVPN infrastructure. We apologize for the occasional inconvenience
- Scheduled
On Wednesday, September 2nd, between 8:00 am and 9:00 am CEST (UTC +2; EDT -6), we'll conduct scheduled maintenance to strengthen our infrastructure. This maintenance will be batched into two separate downtime windows. The first will last up to 30 seconds and will cause complete unavailability of all Proton services. The second will last up to 30 seconds; and during this time, Mail users may experience availability issues (e.g., inbox will appear read-only). Thank you for your understanding!
- Investigating
We’re aware that a small number of users may be experiencing issues accessing Proton services. Our team is investigating and we will share updates here as soon as possible. We apologize for the inconvenience.
- Scheduled
As part of ongoing work to improve Proton's reliability and resilience, we will perform a short emergency maintenance. A subset of users may experience a brief service disruption of up to approximately 5 minutes during the maintenance window. No user data will be lost. We apologize for any inconvenience and appreciate your understanding.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Completed
The scheduled maintenance has been completed.
- Investigating
We are currently dealing with residual hardware failures that are likely related to the damage suffered from the overheating incident last week. At the moment we are operating at a reduced capacity, while our engineers work to bring additional infrastructure online. We apologize for the unfortunate timing of this incident and any disruption or inconvenience this may have caused you.
- Identified
Database capacity is being restored. Traffic limitations are being gradually lifted and outgoing mail will be re-enabled as soon as the situation is stable. Queued emails will be delivered progressively, and no data was lost as a result of this disruption. Thank you for your patience, we'll update you again once everything is back to normal.
- Monitoring
Traffic limitations have been fully removed for all users. Services are returning to normal operation, and outgoing mail will be gradually re-enabled in 15 minutes. Messages that were queued during the disruption are being delivered progressively Our engineers continue to monitor the infrastructure closely as capacity returns to full levels. We'll confirm here once everything is completely back to normal.
- Resolved
UPDATE: The incident recovery caused some push notifications related to suspicious login activity to be delivered several hours later than expected. The delay affected only the delivery of these notifications and was related to the service disruption experienced earlier today. The delayed notifications have now been processed, and the system has returned to normal operation. We apologize for any confusion this may have caused. --- Earlier today, a subset of Proton users experienced intermittent service disruptions. The incident began during exceptional database maintenance following last week's datacenter overheating incident. The maintenance had been tested and was expected to cause only a brief disruption. However, the switchover exposed additional instability under high load, and this forced us to remove some additional infrastructure from service and operate at reduced capacity for a time. We have now stabilized all Proton services and all are currently operational. No user data has been lost. We apologize for the disruption.
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Completed
The scheduled maintenance has been completed.
- Scheduled
On Sunday, September 6th, between 5:00 am and 8:00 am CEST (UTC +2; EDT -6), we’ll conduct scheduled maintenance to strengthen our infrastructure. For up to 30 seconds during this time, the proton.me website may take longer to load. Thank you for your understanding!
- In Progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- Completed
The scheduled maintenance has been completed.