statuses.online

Live status / Work & productivity

Twilio SendGrid has a partial disruption.

Twilio SendGrid has a partial disruption affecting Bulk Export and Voice, APAC and 3 more.

Signal updated 30m ago · Sep 17, 2026, 9:05 PM UTC

DegradedOfficial signal: minor

Current incident · started Sep 17, 2026, 6:36 PM UTC

SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Affected surface

Components

191 components
Origination US1ELASTIC SIP TRUNKING US1 / Origination US1Operational
PROGRAMMABLE MESSAGING13 componentsOperational
ConsoleDEVELOPER TOOLS / ConsoleOperational
Authy 2FAACCOUNT SECURITY / Authy 2FAOperational
PSTN US1PROGRAMMABLE VOICE US1 / PSTN US1Operational
StudioSERVERLESS / StudioOperational
SMS Long Code, North AmericaCARRIER NETWORK / SMS Long Code, North AmericaOperational
Group RoomsPROGRAMMABLE VIDEO / Group RoomsOperational
SMS Long Code, North AmericaZIPWHIP MESSAGING / SMS Long Code, North AmericaOperational
Zipwhip Provisioner Dashboard and APIZIPWHIP TOOLS / Zipwhip Provisioner Dashboard and APIOperational
Origination AU1ELASTIC SIP TRUNKING AU1 / Origination AU1Operational
Origination IE1ELASTIC SIP TRUNKING IE1 / Origination IE1Operational
PSTN AU1PROGRAMMABLE VOICE AU1 / PSTN AU1Operational
PSTN IE1PROGRAMMABLE VOICE IE1 / PSTN IE1Operational
Conversation OrchestratorCONVERSATIONS / Conversation OrchestratorOperational
Mailsend: Comms APITWILIO EMAIL / Mailsend: Comms APIOperational
API v3SendGrid Mail Sending / API v3Operational
Flex Agent CopilotFLEX / Flex Agent CopilotOperational
PROGRAMMABLE VOICE US118 componentsOperational
SIP Interface US1PROGRAMMABLE VOICE US1 / SIP Interface US1Operational
Peer-to-Peer RoomsPROGRAMMABLE VIDEO / Peer-to-Peer RoomsOperational
FunctionsSERVERLESS / FunctionsOperational
VerifyACCOUNT SECURITY / VerifyOperational
MMS Long Code, North AmericaCARRIER NETWORK / MMS Long Code, North AmericaOperational
Event StreamsDEVELOPER TOOLS / Event StreamsOperational
Termination US1ELASTIC SIP TRUNKING US1 / Termination US1Operational
Flex Agent DesktopFLEX / Flex Agent DesktopOperational
MMS Long Code, North AmericaZIPWHIP MESSAGING / MMS Long Code, North AmericaOperational
Zipwhip Support TicketingZIPWHIP TOOLS / Zipwhip Support TicketingOperational
Termination AU1ELASTIC SIP TRUNKING AU1 / Termination AU1Operational
Termination IE1ELASTIC SIP TRUNKING IE1 / Termination IE1Operational
SIP Interface AU1PROGRAMMABLE VOICE AU1 / SIP Interface AU1Operational
SIP Interface IE1PROGRAMMABLE VOICE IE1 / SIP Interface IE1Operational
Conversation IntelligenceCONVERSATIONS / Conversation IntelligenceOperational
LogsTWILIO EMAIL / LogsOperational
SMTPSendGrid Mail Sending / SMTPOperational
Event WebhooksSendGrid Webhooks / Event WebhooksOperational
SMS Short Code, North AmericaCARRIER NETWORK / SMS Short Code, North AmericaOperational
Debugger & AlarmsDEVELOPER TOOLS / Debugger & AlarmsOperational
Client Web US1PROGRAMMABLE VOICE US1 / Client Web US1Operational
Flex Application PlatformFLEX / Flex Application PlatformOperational
Authy AppACCOUNT SECURITY / Authy AppOperational
AssetsSERVERLESS / AssetsOperational
RecordingsPROGRAMMABLE VIDEO / RecordingsOperational
Conversation Intelligence (classic)CONVERSATIONS / Conversation Intelligence (classic)Operational
SMS Toll-Free, North AmericaZIPWHIP MESSAGING / SMS Toll-Free, North AmericaOperational
Toll-Free Verification PortalZIPWHIP TOOLS / Toll-Free Verification PortalOperational
PROGRAMMABLE VOICE AU117 componentsOperational
Client Web AU1PROGRAMMABLE VOICE AU1 / Client Web AU1Operational
Client Web IE1PROGRAMMABLE VOICE IE1 / Client Web IE1Operational
API v2SendGrid Mail Sending / API v2Operational
Parse APISendGrid Webhooks / Parse APIOperational
Dedicated IP AddressTWILIO EMAIL / Dedicated IP AddressOperational
LookupACCOUNT SECURITY / LookupOperational
BillingTWILIO PLATFORM / BillingOperational
Client Mobile US1PROGRAMMABLE VOICE US1 / Client Mobile US1Operational
DocumentationDEVELOPER TOOLS / DocumentationOperational
TwiML BinsSERVERLESS / TwiML BinsOperational
MMS Short Code, North AmericaCARRIER NETWORK / MMS Short Code, North AmericaOperational
Flex InsightsFLEX / Flex InsightsOperational
CompositionsPROGRAMMABLE VIDEO / CompositionsOperational
MMS Toll-Free, North AmericaZIPWHIP MESSAGING / MMS Toll-Free, North AmericaOperational
Client Mobile AU1PROGRAMMABLE VOICE AU1 / Client Mobile AU1Operational
PROGRAMMABLE VOICE IE117 componentsOperational
Client Mobile IE1PROGRAMMABLE VOICE IE1 / Client Mobile IE1Operational
Conversation MemoryCONVERSATIONS / Conversation MemoryOperational
REST APIDEVELOPER TOOLS / REST APIOperational
Conference US1PROGRAMMABLE VOICE US1 / Conference US1Operational
Network Traversal ServicePROGRAMMABLE VIDEO / Network Traversal ServiceOperational
SyncSERVERLESS / SyncOperational
ACCOUNT SECURITY4 componentsOperational
SMS Toll-Free, North AmericaCARRIER NETWORK / SMS Toll-Free, North AmericaOperational
Flex Queue StatsFLEX / Flex Queue StatsOperational
Conference AU1PROGRAMMABLE VOICE AU1 / Conference AU1Operational
Conference IE1PROGRAMMABLE VOICE IE1 / Conference IE1Operational
Enterprise KnowledgeCONVERSATIONS / Enterprise KnowledgeOperational
Recording US1PROGRAMMABLE VOICE US1 / Recording US1Operational
Go RoomsPROGRAMMABLE VIDEO / Go RoomsOperational
MMS Toll-Free, North AmericaCARRIER NETWORK / MMS Toll-Free, North AmericaOperational
Bulk ExportDEVELOPER TOOLS / Bulk ExportDegraded
ELASTIC SIP TRUNKING US12 componentsOperational
Flex Teams ViewFLEX / Flex Teams ViewOperational
Recording AU1PROGRAMMABLE VOICE AU1 / Recording AU1Operational
Recording IE1PROGRAMMABLE VOICE IE1 / Recording IE1Operational
Queue US1PROGRAMMABLE VOICE US1 / Queue US1Operational
Voice, North AmericaCARRIER NETWORK / Voice, North AmericaOperational
Flex Admin ConsoleFLEX / Flex Admin ConsoleOperational
Video InsightsPROGRAMMABLE VIDEO / Video InsightsOperational
ELASTIC SIP TRUNKING AU12 componentsOperational
Queue AU1PROGRAMMABLE VOICE AU1 / Queue AU1Operational
Queue IE1PROGRAMMABLE VOICE IE1 / Queue IE1Operational
Text-to-Speech US1PROGRAMMABLE VOICE US1 / Text-to-Speech US1Operational
Voice, Latin AmericaCARRIER NETWORK / Voice, Latin AmericaOperational
Flex RoutingFLEX / Flex RoutingOperational
ELASTIC SIP TRUNKING IE12 componentsOperational
Text-to-Speech AU1PROGRAMMABLE VOICE AU1 / Text-to-Speech AU1Operational
Text-to-Speech IE1PROGRAMMABLE VOICE IE1 / Text-to-Speech IE1Operational
Realtime TranscriptionsPROGRAMMABLE VIDEO / Realtime TranscriptionsOperational
TaskRouterOfficial componentOperational
Recording Transcriptions US1PROGRAMMABLE VOICE US1 / Recording Transcriptions US1Operational
SMS, Latin AmericaCARRIER NETWORK / SMS, Latin AmericaOperational
Flex ConversationsFLEX / Flex ConversationsOperational
Recording Transcriptions AU1PROGRAMMABLE VOICE AU1 / Recording Transcriptions AU1Operational
Recording Transcriptions IE1PROGRAMMABLE VOICE IE1 / Recording Transcriptions IE1Operational
TwiML US1PROGRAMMABLE VOICE US1 / TwiML US1Operational
Customer Support CenterTWILIO PLATFORM / Customer Support CenterOperational
FLEX14 componentsOperational
Voice, APACCARRIER NETWORK / Voice, APACDegraded
Flex Programmable ChatFLEX / Flex Programmable ChatOperational
TwiML AU1PROGRAMMABLE VOICE AU1 / TwiML AU1Operational
TwiML IE1PROGRAMMABLE VOICE IE1 / TwiML IE1Operational
MMSPROGRAMMABLE MESSAGING / MMSOperational
Voice Insights US1PROGRAMMABLE VOICE US1 / Voice Insights US1Operational
SMS, APACCARRIER NETWORK / SMS, APACOperational
OtherTWILIO PLATFORM / OtherOperational
Flex Programmable VoiceFLEX / Flex Programmable VoiceOperational
Voice Insights AU1PROGRAMMABLE VOICE AU1 / Voice Insights AU1Operational
Voice Insights IE1PROGRAMMABLE VOICE IE1 / Voice Insights IE1Operational
CONVERSATIONS5 componentsOperational
SMSPROGRAMMABLE MESSAGING / SMSOperational
Speech Recognition (Gather Speech) US1PROGRAMMABLE VOICE US1 / Speech Recognition (Gather Speech) US1Operational
Account InsightsTWILIO PLATFORM / Account InsightsOperational
ProxyFLEX / ProxyOperational
MMS, APACCARRIER NETWORK / MMS, APACOperational
Speech Recognition (Gather Speech) AU1PROGRAMMABLE VOICE AU1 / Speech Recognition (Gather Speech) AU1Operational
Speech Recognition (Gather Speech) IE1PROGRAMMABLE VOICE IE1 / Speech Recognition (Gather Speech) IE1Operational
TWILIO EMAIL3 componentsOperational
INTERCONNECTOfficial componentOperational
SMPPPROGRAMMABLE MESSAGING / SMPPOperational
Voice, EuropeCARRIER NETWORK / Voice, EuropeOperational
Trust HubTWILIO PLATFORM / Trust HubOperational
Flex PluginsFLEX / Flex PluginsOperational
Realtime Transcriptions US1PROGRAMMABLE VOICE US1 / Realtime Transcriptions US1Operational
Realtime Transcriptions AU1PROGRAMMABLE VOICE AU1 / Realtime Transcriptions AU1Operational
Realtime Transcriptions IE1PROGRAMMABLE VOICE IE1 / Realtime Transcriptions IE1Operational
PHONE NUMBERSOfficial componentOperational
WhatsApp MessagingPROGRAMMABLE MESSAGING / WhatsApp MessagingOperational
SMS, EuropeCARRIER NETWORK / SMS, EuropeMaintenance
Flex BillingFLEX / Flex BillingOperational
OrganizationTWILIO PLATFORM / OrganizationOperational
Pay AU1PROGRAMMABLE VOICE AU1 / Pay AU1Operational
Pay IE1PROGRAMMABLE VOICE IE1 / Pay IE1Operational
PROGRAMMABLE CHATOfficial componentOperational
NotifyPROGRAMMABLE MESSAGING / NotifyOperational
Voice, Middle East & AfricaCARRIER NETWORK / Voice, Middle East & AfricaOperational
Pay US1PROGRAMMABLE VOICE US1 / Pay US1Operational
Media Streams AU1PROGRAMMABLE VOICE AU1 / Media Streams AU1Operational
Media Streams IE1PROGRAMMABLE VOICE IE1 / Media Streams IE1Operational
PROGRAMMABLE VIDEO8 componentsOperational
ConversationsPROGRAMMABLE MESSAGING / ConversationsOperational
SMS, Middle East & AfricaCARRIER NETWORK / SMS, Middle East & AfricaDegraded
Media Streams US1PROGRAMMABLE VOICE US1 / Media Streams US1Operational
ConversationRelay AU1PROGRAMMABLE VOICE AU1 / ConversationRelay AU1Operational
ConversationRelay IE1PROGRAMMABLE VOICE IE1 / ConversationRelay IE1Operational
PROXYOfficial componentOperational
Messaging InsightsPROGRAMMABLE MESSAGING / Messaging InsightsOperational
Verify Silent Network AuthCARRIER NETWORK / Verify Silent Network AuthOperational
Dialogflow US1PROGRAMMABLE VOICE US1 / Dialogflow US1Operational
Voice REST API AU1PROGRAMMABLE VOICE AU1 / Voice REST API AU1Operational
Voice REST API IE1PROGRAMMABLE VOICE IE1 / Voice REST API IE1Operational
SERVERLESS5 componentsOperational
Lookup Identity MatchCARRIER NETWORK / Lookup Identity MatchOperational
Messaging ServicesPROGRAMMABLE MESSAGING / Messaging ServicesOperational
ConversationRelay US1PROGRAMMABLE VOICE US1 / ConversationRelay US1Operational
DEVELOPER TOOLS6 componentsPartial disruption
Lookup Line Type Intelligence [Legacy API]CARRIER NETWORK / Lookup Line Type Intelligence [Legacy API]Degraded
Content APIPROGRAMMABLE MESSAGING / Content APIOperational
Voice REST API US1PROGRAMMABLE VOICE US1 / Voice REST API US1Operational
TWILIO PLATFORM6 componentsOperational
Lookup Line Type Intelligence [Twilio API]CARRIER NETWORK / Lookup Line Type Intelligence [Twilio API]Operational
Toll-free verificationPROGRAMMABLE MESSAGING / Toll-free verificationOperational
CARRIER NETWORK22 componentsPartial disruption
Lookup SIM SwapCARRIER NETWORK / Lookup SIM SwapOperational
RCS MessagingPROGRAMMABLE MESSAGING / RCS MessagingOperational
FRONTLINEOfficial componentOperational
Legacy Identity MatchAndAttributesCARRIER NETWORK / Legacy Identity MatchAndAttributesOperational
Programmable Messaging APIPROGRAMMABLE MESSAGING / Programmable Messaging APIOperational
Sender IDOfficial componentOperational
Intelligent AlertsPROGRAMMABLE MESSAGING / Intelligent AlertsOperational
ZIPWHIP MESSAGING4 componentsOperational
ZIPWHIP TOOLS3 componentsOperational
SendGrid Mail Sending3 componentsOperational
SendGrid Marketing CampaignsOfficial componentOperational
SendGrid Webhooks2 componentsOperational
SendGrid APIOfficial componentOperational
SendGrid WebsiteOfficial componentOperational
SendGrid StatisticsOfficial componentOperational
SendGrid Email ActivityOfficial componentOperational
SendGrid PartnersOfficial componentOperational
SendGrid BillingOfficial componentOperational
SendGrid Legacy Marketing CampaignsOfficial componentOperational

5 of 171 affected

Official incident text

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Source text is preserved verbatim and paired with its retrieval time.

Last 30 days · Status timeline

What changed

50 updates
  1. Investigating

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  2. Investigating

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

  3. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  7. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  8. Investigating

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  9. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  10. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  11. Investigating

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  12. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  13. Investigating

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  14. Scheduled

    <p>The Beeline network in Russia is conducting a planned maintenance from 17 September 2026 at 13:59 PDT until 17 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.</p>

  15. Scheduled

    <p>The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 17 September 2026 at 11:00 PDT until 17 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.</p>

  16. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. Investigating

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  18. Scheduled

    <p>The T-Mobile network in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.</p>

  19. Scheduled

    <p>The MTS network in Russia is conducting a planned maintenance from 17 September 2026 at 14:00 PDT until 17 September 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.</p>

  20. Scheduled

    Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location.

  21. Scheduled

    Twilio is performing planned maintenance on the Knowledge Bases service on 22 September 2026 from 17:00 PDT until 19:00 PDT. During the maintenance window, Knowledge Bases cannot be created, updated, or deleted. These requests will return an HTTP 503 response. Existing Knowledge Bases remain fully available for search and retrieval, and Knowledge Source operations are not affected. Impacted operations: POST /v2/ControlPlane/KnowledgeBases, PATCH/v2/ControlPlane/KnowledgeBases/{kbId} and DELETE/v2/ControlPlane/KnowledgeBases/{kbId} This applies to all customers in all regions. Customers who need to create, update, or delete a Knowledge Base should complete those changes before 17:00 PDT, or wait until after the window closes. Write access is restored automatically when maintenance completes; no customer action is required.

  22. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  23. Investigating

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  24. Scheduled

    <p>Our carrier partner Three United Kingdom is conducting a planned maintenance from 23 September 2026 at 21:00 PDT until 23 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.</p> <p>Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth</p>

  25. Investigating

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  26. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  27. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  28. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  29. Scheduled

    <p>The T-Mobile network in the United States is conducting a planned maintenance from 21 September 2026 at 19:00 PDT until 22 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.</p>

  30. Scheduled

    <p>The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2026 at 19:00 PDT until 23 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.</p>

  31. Scheduled

    <p>Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 September 2026 at 14:00 PDT until 21 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.</p> <p>Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes</p>

  32. Scheduled

    <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.</p>

  33. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  34. Identified

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  35. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  36. Investigating

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  37. Scheduled

    Please be informed that from September 17 to September 20, 2026, there may be temporary restrictions on messaging aimed at election campaigning during this period. We kindly ask for your cooperation and understanding in adhering to these regulations.

  38. Scheduled

    <p>Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 20:00 PDT until 22 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.</p>

  39. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  40. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  41. Investigating

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  42. Identified

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  43. Scheduled

    In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 5PM PT. During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of <10s. Thank you for your patience through this maintenance.

  44. Identified

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  45. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  46. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  47. Scheduled

    Maintenance will begin as scheduled in 60 minutes.

  48. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  49. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  50. In Progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.